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When searching for a telephone system for a small business, there are a confusion array of options. How many lines and extensions? Analog or digital lines? Intercom, voice mail, automated attendant, music on hold? The goal is for the small business to sound solid, dependable and professional. The X-16 Analog Phone Line small business phone system is worth a look.
For a business with up to 24 employees, looking for a professional phone system with options that rival the big PBX systems and cloud-based VOIP services, the XBlue X-16 is a problem-solver. The system supports up to 6 incoming phone lines and 16 extensions.
Each desk phone is a wired extension (handset) with big-office features, including caller id, speaker/hands-free operation, memory dial, backlit lcd display screen and the ability to record conversations. There’s also speed dial, a headset jack and a choice of snappy colors.
The main control box (they call it the “server” although it is not an I.P. device) takes standard telephone lines (POTS), in other words, those old dial tone lines that are just like the one you used to have at home (or may still have). This control box takes standard phone jacks (modular connections) to make it a do-it-yourself installation possible.
The X-16 phone system has automated attendant, but does not allow you to upload custom recorded files for use in answering the phone while you're away. You'll need to record those yourself. X-Blue says customers have used custom-recorded auto-attendant greetings being played into the handset from a PC with some success. Might be worth a try. X-Blue Automated Attendant Instructions
The music on hold feature is perfect for business wishing to upgrade customer care to a professional message on hold program. The main control box accepts a 3.5mm plug from an external music and message on hold device, such as the message on hold device offered by Easy On Hold. NOTE: Other X-Blue models do not allow use of an external player and require an audio file to be uploaded (the file plays from the beginning each time the hold button is engaged).
XBlue also makes VOIP phones, which require monthly line charges. Note that the VOIP phones require that you upload hold music files. The files must be under 5MB. I much prefer the use of an external player for ease of use, flexibility in changing messages and less hassle. The on hold file playing from the beginning each time will create quick burnout of your message.
XBlue sells their devices through Staples, Sam’s Club and other retailers. Here are some links to help you find the XBlue products at Staples:
I have not personally used the XBlue products and cannot provide any real-world test results. I do suggest looking into this promising small business telephone solution further. You will find some reviews of the XBlue X16 system on Amazon.
The XBlue corporate video is on YouTube. You will also find sellers and installers talking about this system. The X-16 carries a 1-year manufacturer’s warranty.
Easy On Hold does not sell phone systems, but we’re always on the lookout for solutions that allow continuous music and message on hold audio to create a more professional caller experience. Tip us off is you find something of interest!