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A PBX or Key system is a telephone system that brings wires from all phone extentions in the building to one central control box. Learn how to integrate music on hold on a PBX/Key phone system.
How MOH works with PBX
VOIP phone systems ("cloud" "virtual" or "IP") are internet phones. Many VOIP systems do not allow the use an external on hold message player. Find out about the right kind of audio file formats, .wav, .mp3, .vox, uLaw, aLaw or other file type necessary.
How MOH works with VOIP
If you aren't using a phone "system" but simply plugging a 1, 2 or 4 line phone directly to a phone company jack, you may need a music on hold adapter. Use our online tool for finding the right adapter for your phone.
How MOH works with 2/4-Line Phones
To make sure you're getting the right music on hold solution, it's helpful to know a little bit about your phone system. Easy On Hold can help.
It may seem complicated, but actually, there are only a few scenarios possible. Once we get the basic information on your phone system, we can recommend the right music on hold system that will keep callers on the line and interested in what you have to say. View the video, On Hold Messaging And Your Phone System, to learn more.
Hold music players and equipment have evolved from clunky cassette tape machines to smaller, simplified digital audio players that make phone on hold easy. After working with many different manufacturers and testing many players, our engineering team has decided to offer just two. One is an internet-connected on hold messages player, and the other works by playing .mp3 hold music and messages.
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