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The term VOIP (voice over internet protocol) is used in a variety of situations. We use the term "hosted PBX" to describe an off-site service whereby your phone system does not reside at your site. You have phones (extensions), but no central control box or brain in your phone room.
The names for the "off-site" service vary, including:
Vendors in this category include:
Internet-based phone systems offer many features, but the music on hold feature typically falls short.
May I use my own music on hold equipment here at my business? Changing messages is much easier when using a music on hold device that resides at your business site. Easy On Hold's Anytime Plan includes a message on hold player that can schedule announcements and change audio content remotely, from our studios, so you will never need to invest time changing your on hold messages. Such messages-on-hold players are usually not compatible with VOIP "cloud-based" phone systems.
Does the message on hold play from the beginning each time the hold button is depressed? Callers may complain if they hear the exact same piece of audio each and every time the hold button is pressed. By allowing the caller to join a message on hold production in-progress, the caller will hear a wider variety of content, rather than the same exact messaging and music each time the call is placed on hold.
What audio file format is required to upload to the music on hold function of my VOIP system? There are many different audio file formats in use. Easy On Hold has experience with audio file preparation for VOIP phone systems. We will be glad to contact your provider to get the correct specifications.
Can I schedule certain on hold message announcements to play on various days automatically, or times of the day, on a schedule? Easy On Hold's message on hold player (included at no cost with the Anytime Plan) will schedule announcements days, weeks and months in advance, and play certain announcements on certain days, or even specific times of the day.
One work-around may be to have short voiced announcements on hold that you change weekly (if you have time). Our script writers and studio engineers have had success with creating four one-minute productions you can manually change over time, rather than one longer on hold production. Talk to us.
Internet and phone system providers are pushing hosted PBX (VOIP phone/off-site cloud based) systems. Getting locked in to an off-site system is not your only option. Consider a Hybrid PBX system that you can use on-site. An article from CNet covers several options.
What's happening in the world of VoIP telephony? What should you know about VoIP phones? Our research provides answers.