{"id":1625,"date":"2021-05-20T13:13:00","date_gmt":"2021-05-20T17:13:00","guid":{"rendered":"https:\/\/easyonhold.com\/blog\/?p=1625"},"modified":"2023-12-01T11:44:27","modified_gmt":"2023-12-01T16:44:27","slug":"custom-on-hold-music-for-avaya","status":"publish","type":"post","link":"https:\/\/easyonhold.com\/blog\/custom-on-hold-music-for-avaya\/","title":{"rendered":"Custom On Hold Music For Avaya IP Office Communications Platform"},"content":{"rendered":"\n

Your business could be using custom on hold music for Avaya IP Office<\/strong> phone system. By “hold music” we mean music with voiced information that helps caller while they wait.<\/p>\n\n\n\n

You can stream hold music into Avaya IP Office with a device<\/h2>\n\n\n\n

An external streaming audio device<\/a> is included in the Easy On Hold streaming music on hold service. The device is called a 2-Channel Business Audio System (or 2CBAS for short). It is like an internet radio that “listens” to your custom marketing on hold stream. What’s great about this device is that it provides live streaming audio into your Avaya IP Office platform. This means there are no audio files to manage, upload, change, etc. It also means your marketing department can simply log in to the Easy On Hold Content Control Panel<\/a> and quickly handle the scheduling of everything callers hear while on hold. Hold messages are always current and changing.<\/p>\n\n\n\n

How the streaming device plays hold music for Avaya IP Office<\/h2>\n\n\n
\n
\"Avaya<\/a><\/figure>\n<\/div>\n\n\n

Your Easy On Hold streaming audio player sends audio down a cable from a (mono) RCA jack output to the Audio Port on the Avaya Server. (See the jack labeled AUDIO in above diagram of an Avaya IP Office 500.) This port is found on the rear of all IP Office control units, and is a 3.5mm stereo jack. Easy On Hold will provide the correct cables and plugs for your Avaya Office IP server.<\/p>\n\n\n\n

Configure Office IP to play from the external source<\/h2>\n\n\n\n

If your IP Office has an internal music-on-hold sound file, any input from the Audio Port will be ignored.<\/strong> The IP Office can be forced to use the external port and not download an internal music on hold file by selecting Use External Music on Hold (System | Telephony) and restarting the IP Office.<\/p>\n\n\n

\n
\"Avaya<\/a><\/figure>\n<\/div>\n\n
\n
\"Avaya<\/a><\/figure>\n<\/div>\n\n\n

As with many systems, the Avaya IP Office must be programmed to activate music on hold from the external source. The following instructions are provided by Avaya.<\/p>\n\n\n\n