{"id":2189,"date":"2023-06-06T15:12:00","date_gmt":"2023-06-06T19:12:00","guid":{"rendered":"https:\/\/easyonhold.com\/blog\/?p=2189"},"modified":"2026-02-06T12:44:42","modified_gmt":"2026-02-06T17:44:42","slug":"messages-on-hold-on-avaya","status":"publish","type":"post","link":"https:\/\/easyonhold.com\/blog\/messages-on-hold-on-avaya\/","title":{"rendered":"Streaming Messages On Hold on Avaya Aura Media Server"},"content":{"rendered":"\n

There are two ways to deploy streaming messages On Hold on Avaya<\/strong> Aura Media Server<\/a>. One is becoming more popular for contact centers. Easy On Hold’s Streaming Queue Music service is a cloud-based media streaming service built to enhance and maintain quality customer experiences in the contact center queue.<\/p>\n\n\n\n\n\n

How can I use streaming messages on hold on Avaya AMS?<\/h2>\n\n\n\n
\"Easy<\/figure>
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Easy On Hold, an Avaya DevConnect Technology Partner<\/a>, has the only fully tested streaming hold music audio solution available for Avaya Aura Media Server.<\/p>\n<\/div><\/div>\n\n\n\n

Specifically, the solution is called Streaming Queue Music<\/strong>, a cloud-based media streaming service connecting call center platforms<\/a> to a continuous stream of scheduled and randomized content (music and\/or messages). Single or multiple simultaneous streams can be supported, providing customized content and a unique caller experience.<\/p>\n\n\n\n

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The Avaya Aura Platform is the foundation of Avaya\u2019s team and customer engagement solutions.<\/p>\nAvaya Aura Platform Overview (devconnectprogram.com)<\/a><\/cite><\/blockquote>\n\n\n\n

As many as 64 unique inbound streams can be managed in each AAMS. The Streaming Queue Music solution uses HTTP Live Streaming (HLS). The media server makes a recording of 15 minutes of streaming audio (on a rolling basis) to use as failover audio, if the server cannot reach the stream(s).<\/p>\n\n\n\n

Why is streaming messages on hold preferred over audio files?<\/h2>\n\n\n\n

Caller queue and hold times continue to be weak links in call-handling scenarios. Why? On hold messages<\/a> and music tracks would be heard many times over, inducing caller fatigue. Many new cloud communications platforms are rushed to market with few options for hold and queue music other than file uploads or dreary default music.<\/p>\n\n\n\n

The need for easily managed meaningful content in the queue continues, and as always, waiting customers are easily frustrated.<\/p>\n\n\n\n

The Easy On Hold\u00ae Streaming Queue Music\u2122 approach connects contact center platforms to a continuous stream of scheduled, randomized content (music and\/or messages). Multiple streams in various call groups offer unique caller experiences that keep callers informed and connected with your brand.<\/p>\n\n\n\n

The Easy On Hold\u00ae Streaming Queue Music\u2122 service works with the Avaya Aura\u00ae Media Server and has been a game-changer for contact center managers, marketers, and customers.<\/p>\n\n\n\n

6 Reasons to use Messages On Hold on Avaya AMS<\/h2>\n\n\n\n

In many cases today, streaming audio is simplifying programming for administrators.<\/p>\n\n\n\n

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  1. Streams do not take up storage<\/li>\n\n\n\n
  2. Manage content in the cloud, not on the phone system<\/li>\n\n\n\n
  3. Authorized login option for modifying content<\/li>\n\n\n\n
  4. Local tech team no longer managing\/loading audio files<\/li>\n\n\n\n
  5. Continuous stream of changing music provides variety<\/li>\n\n\n\n
  6. The deployment of streaming audio can be as simple as entering an http URL into a text field on the phone interface.<\/li>\n<\/ol>\n\n\n\n

    Downoad: Avaya Streaming Solution Whitepaper<\/h2>\n\n\n\n