{"id":2651,"date":"2020-03-05T15:12:13","date_gmt":"2020-03-05T20:12:13","guid":{"rendered":"https:\/\/easyonhold.com\/blog\/?p=2651"},"modified":"2022-06-28T17:10:33","modified_gmt":"2022-06-28T21:10:33","slug":"coronavirus-contact-center-strategy","status":"publish","type":"post","link":"https:\/\/easyonhold.com\/blog\/coronavirus-contact-center-strategy\/","title":{"rendered":"Develop Your Coronavirus Contact Center Strategy"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\"><strong>Coronavirus Calls Overwhelm Contact Centers: Easy On Hold Offers Tips and New Technology for Helping Worried Inbound Callers Get Ans<\/strong>wers Fast<\/h4>\n\n\n\n<p><strong>Corporate Integrated Crisis Communications Strategies Should Include the Phone<\/strong><\/p>\n\n\n\n<p>Business telephone message company <a href=\"https:\/\/easyonhold.com\">Easy On Hold<\/a> says the telephone remains one of the fastest, most effective tools for communicating with customers during a crisis. The coronavirus outbreak is such a crisis. If you are a pr, marketing or crisis manager, you should consider your phones as part of your overall communications strategy. Use the latest streaming phone on hold technology for faster information updates for callers.<\/p>\n\n\n\n<p>\u201cThe <a href=\"https:\/\/www.who.int\/emergencies\/diseases\/novel-coronavirus-2019\">coronavirus<\/a> scare is causing certain segments of our customer base to be overwhelmed with inbound calls from worried customers,\u201d says Easy On Hold CEO Julie Cook Brown. <\/p>\n\n\n\n<p>Callers are reaching out to get immediate answers and to talk with a real human. If the contact center isn\u2019t properly staffed, however, calls are put on hold. What information should callers hear while waiting?<\/p>\n\n\n\n<p>Think through all the possible caller expectations and messaging that you may possibly need in a crisis:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>contact center staffing and training<\/li><li>phone tree design<\/li><li>recordings you\u2019ll require<\/li><li>how you\u2019ll implement recordings<\/li><\/ul>\n\n\n\n<p>Many companies want their customers and stakeholders to know that they do have a robust communications plan in place. Easy On Hold is coaching clients to focus on four aspects when it comes to managing callers: <\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Be Current<\/li><li>Be Brief<\/li><li>Be Repetitive<\/li><li>Get in Front of It<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">IVR, Automated Attendant Voice Greetings Opportunity<\/h2>\n\n\n\n<p><strong>Be current<\/strong> with your <a href=\"https:\/\/easyonhold.com\/solutions\/auto-attendant\/\">auto attendant design<\/a> &#8212; your phone tree greetings. Redesign the automated call experience to answer the inbound caller\u2019s crisis expectations. Instead of the usual &#8220;press one for customer service,&#8221; try &#8220;press one to find out the latest coronavirus news.&#8221; Keep IVR phone greetings updated and accurate. You might even want to establish a separate hotline number just for the crisis. Take charge, be your own newsdesk, own it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Messages On Hold Communications<\/h2>\n\n\n\n<p>Make sure that phone on hold messages are current, too. Use hold time to manage an influx of calls. If the <a href=\"https:\/\/easyonhold.com\/blog\/hold-music-or-voice\/\">music and the messages<\/a> you\u2019re playing don\u2019t reflect the mood of the caller or the information they\u2019re waiting for, your brand will sound disconnected and uncaring. Read through your current hold messages and remove those that give the caller the impression that it\u2019s just business as usual. Make sure you\u2019re working with a good producer who can massage the creative content so it\u2019s appropriate for the current situation.<\/p>\n\n\n\n<p><strong>Be brief <\/strong>means that your phone messages &#8212; auto-attendant and on-hold messaging &#8212; are to the point, not overly wordy, and use simple language. The human ear can only handle so much verbal information at once, especially in times of stress. Try to keep ideas simple, conversational, instructive, and sympathetic to how callers may be feeling. Use the phone on hold opportunity to drive them to your website or your social media for a deeper dive.<\/p>\n\n\n\n<p>During long hold times, <strong>repetition<\/strong> can be a good thing. If you have information that\u2019s critical to the caller, repeat it often. Say it different ways so it sticks. Callers are coming in and out of the hold experience. Hold times vary. Make sure 50% of the message on hold content answers questions about the crisis. With Easy On Hold streaming algorithms, you can schedule, in real-time, high-importance messages to play more often than other less important topics.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Coronavirus Contact Center Strategy: Get Ahead Of a Crisis<\/h2>\n\n\n\n<p><strong>Get in front of it. <\/strong>Think through all of your possible messaging scenarios. Get your coronavirus messaging scripted and recorded. By using streaming phone on hold content, you can create crisis messaging scenarios in advance. They can play on a certain schedule or on the fly, for callers on hold. Streaming on hold also allows you to program emergency messages to play more often than other content. In a crisis situation, that\u2019s important control for the corporate communications team.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Crisis Communications Should Include Phone On Hold Messages<\/h2>\n\n\n\n<p>Phone on hold messaging should be part of your integrated crisis communications strategy. Easy On Hold CEO Julie Cook Brown has such a strategy in place for a health care client in Florida. \u201cWe pre-recorded hurricane closures and special instructions for patients,\u201d Cook Brown says. \u201cThe recordings are archived in their customer dashboard, but at any time, they can just press \u2018play\u2019 and they automatically go live in their hold stream.&#8221;<\/p>\n\n\n\n<p>The same approach works for IVR. Your phone techs can download pre-recorded auto-attendant \/ IVR greetings and load them in the telephone system software to keep the phone tree prompts updated too. <\/p>\n\n\n\n<p>Businesses that <strong>manage the caller experience<\/strong> will earn trust and loyalty, and maintain control of their brand messaging. Callers want information fast and that&#8217;s why they picked up the phone to talk to you.<\/p>\n\n\n\n<p>So until a live person can talk with them, respond to callers with confidence. Your pre-recorded and timely information will let them know you&#8217;ve thought of everything &#8212; because you expected their call.<\/p>\n\n\n\n<p>###<\/p>\n\n\n\n<p><strong>About Easy On Hold<\/strong>: Easy On Hold is a leading provider of on hold and overhead business music and messaging, including scriptwriting, voice-overs, editing, same-day turnarounds, and telecom expertise. Created in 1997, the company is the architect of the telecom industry\u2019s first on hold streaming solution in 2013, with dynamic scheduling features that simplify the work of both technicians and marketers. The company just earned Solution Partner status by Cisco in February 2020 for its creation of a streaming queue music solution for users of Cisco\u2019s VVB contact center product. EOH\u2019s streaming on hold technology is compatible with most contact center platforms.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Coronavirus Calls Overwhelm Contact Centers: Easy On Hold Offers Tips and New Technology for Helping Worried Inbound Callers Get Answers [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2652,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[141,6],"tags":[99,71,15,46],"class_list":["post-2651","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-technology","category-marketing-tips-1","tag-call-center","tag-ivr","tag-marketing","tag-on-hold-message-scripts"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Develop Your Coronavirus Contact Center Strategy<\/title>\n<meta name=\"description\" content=\"Develop a Coronavirus Contact Center Strategy. Tips and technology to help worried Inbound callers get answers fast.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/easyonhold.com\/blog\/coronavirus-contact-center-strategy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Develop Your Coronavirus Contact Center Strategy\" \/>\n<meta property=\"og:description\" content=\"Develop a Coronavirus Contact Center Strategy. Tips and technology to help worried Inbound callers get answers fast.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/easyonhold.com\/blog\/coronavirus-contact-center-strategy\/\" \/>\n<meta property=\"og:site_name\" content=\"Easy On Hold | Blog\" \/>\n<meta property=\"article:publisher\" content=\"http:\/\/facebook.com\/easyonhold\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/easyonhold\" \/>\n<meta property=\"article:published_time\" content=\"2020-03-05T20:12:13+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-28T21:10:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/easyonhold.com\/blog\/wp-content\/uploads\/coronavirus-call-center-strategy-image.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1725\" \/>\n\t<meta property=\"og:image:height\" content=\"658\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Tim Brown\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@EasyOnHold\" \/>\n<meta name=\"twitter:site\" content=\"@easyonhold\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Tim Brown\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/coronavirus-contact-center-strategy\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/coronavirus-contact-center-strategy\\\/\"},\"author\":{\"name\":\"Tim Brown\",\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/#\\\/schema\\\/person\\\/d14a61bcea925041027b62ac159e24ee\"},\"headline\":\"Develop Your Coronavirus Contact Center Strategy\",\"datePublished\":\"2020-03-05T20:12:13+00:00\",\"dateModified\":\"2022-06-28T21:10:33+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/coronavirus-contact-center-strategy\\\/\"},\"wordCount\":948,\"publisher\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/coronavirus-contact-center-strategy\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/wp-content\\\/uploads\\\/coronavirus-call-center-strategy-image.jpg\",\"keywords\":[\"call center\",\"IVR\",\"Marketing\",\"On Hold Message Scripts\"],\"articleSection\":[\"Contact Center Technology\",\"Marketing Tips\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/coronavirus-contact-center-strategy\\\/\",\"url\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/coronavirus-contact-center-strategy\\\/\",\"name\":\"Develop Your Coronavirus Contact Center Strategy\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/coronavirus-contact-center-strategy\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/coronavirus-contact-center-strategy\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/wp-content\\\/uploads\\\/coronavirus-call-center-strategy-image.jpg\",\"datePublished\":\"2020-03-05T20:12:13+00:00\",\"dateModified\":\"2022-06-28T21:10:33+00:00\",\"description\":\"Develop a Coronavirus Contact Center Strategy. Tips and technology to help worried Inbound callers get answers fast.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/coronavirus-contact-center-strategy\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/easyonhold.com\\\/blog\\\/coronavirus-contact-center-strategy\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/coronavirus-contact-center-strategy\\\/#primaryimage\",\"url\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/wp-content\\\/uploads\\\/coronavirus-call-center-strategy-image.jpg\",\"contentUrl\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/wp-content\\\/uploads\\\/coronavirus-call-center-strategy-image.jpg\",\"width\":1725,\"height\":658,\"caption\":\"coronavirus call center strategy\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/coronavirus-contact-center-strategy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Blog Home\",\"item\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Marketing Tips\",\"item\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/category\\\/marketing-tips-1\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Develop Your Coronavirus Contact Center Strategy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/\",\"name\":\"Easy On Hold | Blog\",\"description\":\"Streaming Queue Music On Hold &amp; Messages Knowledge\",\"publisher\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/#organization\",\"name\":\"Easy On Hold\",\"url\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/wp-content\\\/uploads\\\/eoh_logo-light-sqr-notag-01-scaled.jpg\",\"contentUrl\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/wp-content\\\/uploads\\\/eoh_logo-light-sqr-notag-01-scaled.jpg\",\"width\":2560,\"height\":2560,\"caption\":\"Easy On Hold\"},\"image\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"http:\\\/\\\/facebook.com\\\/easyonhold\",\"https:\\\/\\\/x.com\\\/easyonhold\",\"http:\\\/\\\/easyonhold\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/easy-on-hold\",\"http:\\\/\\\/youtube.com\\\/easyonhold\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/#\\\/schema\\\/person\\\/d14a61bcea925041027b62ac159e24ee\",\"name\":\"Tim Brown\",\"description\":\"Founder of Easy On Hold and Brandi Music. Thinker, writer, speaker, tinkerer, husband, father, musician.\",\"sameAs\":[\"https:\\\/\\\/easyonhold.com\",\"https:\\\/\\\/www.facebook.com\\\/easyonhold\",\"https:\\\/\\\/x.com\\\/EasyOnHold\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Develop Your Coronavirus Contact Center Strategy","description":"Develop a Coronavirus Contact Center Strategy. Tips and technology to help worried Inbound callers get answers fast.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/easyonhold.com\/blog\/coronavirus-contact-center-strategy\/","og_locale":"en_US","og_type":"article","og_title":"Develop Your Coronavirus Contact Center Strategy","og_description":"Develop a Coronavirus Contact Center Strategy. Tips and technology to help worried Inbound callers get answers fast.","og_url":"https:\/\/easyonhold.com\/blog\/coronavirus-contact-center-strategy\/","og_site_name":"Easy On Hold | Blog","article_publisher":"http:\/\/facebook.com\/easyonhold","article_author":"https:\/\/www.facebook.com\/easyonhold","article_published_time":"2020-03-05T20:12:13+00:00","article_modified_time":"2022-06-28T21:10:33+00:00","og_image":[{"width":1725,"height":658,"url":"https:\/\/easyonhold.com\/blog\/wp-content\/uploads\/coronavirus-call-center-strategy-image.jpg","type":"image\/jpeg"}],"author":"Tim Brown","twitter_card":"summary_large_image","twitter_creator":"@EasyOnHold","twitter_site":"@easyonhold","twitter_misc":{"Written by":"Tim Brown","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/easyonhold.com\/blog\/coronavirus-contact-center-strategy\/#article","isPartOf":{"@id":"https:\/\/easyonhold.com\/blog\/coronavirus-contact-center-strategy\/"},"author":{"name":"Tim Brown","@id":"https:\/\/easyonhold.com\/blog\/#\/schema\/person\/d14a61bcea925041027b62ac159e24ee"},"headline":"Develop Your Coronavirus Contact Center Strategy","datePublished":"2020-03-05T20:12:13+00:00","dateModified":"2022-06-28T21:10:33+00:00","mainEntityOfPage":{"@id":"https:\/\/easyonhold.com\/blog\/coronavirus-contact-center-strategy\/"},"wordCount":948,"publisher":{"@id":"https:\/\/easyonhold.com\/blog\/#organization"},"image":{"@id":"https:\/\/easyonhold.com\/blog\/coronavirus-contact-center-strategy\/#primaryimage"},"thumbnailUrl":"https:\/\/easyonhold.com\/blog\/wp-content\/uploads\/coronavirus-call-center-strategy-image.jpg","keywords":["call center","IVR","Marketing","On Hold Message Scripts"],"articleSection":["Contact Center Technology","Marketing Tips"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/easyonhold.com\/blog\/coronavirus-contact-center-strategy\/","url":"https:\/\/easyonhold.com\/blog\/coronavirus-contact-center-strategy\/","name":"Develop Your Coronavirus Contact Center Strategy","isPartOf":{"@id":"https:\/\/easyonhold.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/easyonhold.com\/blog\/coronavirus-contact-center-strategy\/#primaryimage"},"image":{"@id":"https:\/\/easyonhold.com\/blog\/coronavirus-contact-center-strategy\/#primaryimage"},"thumbnailUrl":"https:\/\/easyonhold.com\/blog\/wp-content\/uploads\/coronavirus-call-center-strategy-image.jpg","datePublished":"2020-03-05T20:12:13+00:00","dateModified":"2022-06-28T21:10:33+00:00","description":"Develop a Coronavirus Contact Center Strategy. Tips and technology to help worried Inbound callers get answers fast.","breadcrumb":{"@id":"https:\/\/easyonhold.com\/blog\/coronavirus-contact-center-strategy\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/easyonhold.com\/blog\/coronavirus-contact-center-strategy\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/easyonhold.com\/blog\/coronavirus-contact-center-strategy\/#primaryimage","url":"https:\/\/easyonhold.com\/blog\/wp-content\/uploads\/coronavirus-call-center-strategy-image.jpg","contentUrl":"https:\/\/easyonhold.com\/blog\/wp-content\/uploads\/coronavirus-call-center-strategy-image.jpg","width":1725,"height":658,"caption":"coronavirus call center strategy"},{"@type":"BreadcrumbList","@id":"https:\/\/easyonhold.com\/blog\/coronavirus-contact-center-strategy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Blog Home","item":"https:\/\/easyonhold.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Marketing Tips","item":"https:\/\/easyonhold.com\/blog\/category\/marketing-tips-1\/"},{"@type":"ListItem","position":3,"name":"Develop Your Coronavirus Contact Center Strategy"}]},{"@type":"WebSite","@id":"https:\/\/easyonhold.com\/blog\/#website","url":"https:\/\/easyonhold.com\/blog\/","name":"Easy On Hold | Blog","description":"Streaming Queue Music On Hold &amp; Messages Knowledge","publisher":{"@id":"https:\/\/easyonhold.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/easyonhold.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/easyonhold.com\/blog\/#organization","name":"Easy On Hold","url":"https:\/\/easyonhold.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/easyonhold.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/easyonhold.com\/blog\/wp-content\/uploads\/eoh_logo-light-sqr-notag-01-scaled.jpg","contentUrl":"https:\/\/easyonhold.com\/blog\/wp-content\/uploads\/eoh_logo-light-sqr-notag-01-scaled.jpg","width":2560,"height":2560,"caption":"Easy On Hold"},"image":{"@id":"https:\/\/easyonhold.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["http:\/\/facebook.com\/easyonhold","https:\/\/x.com\/easyonhold","http:\/\/easyonhold","https:\/\/www.linkedin.com\/company\/easy-on-hold","http:\/\/youtube.com\/easyonhold"]},{"@type":"Person","@id":"https:\/\/easyonhold.com\/blog\/#\/schema\/person\/d14a61bcea925041027b62ac159e24ee","name":"Tim Brown","description":"Founder of Easy On Hold and Brandi Music. Thinker, writer, speaker, tinkerer, husband, father, musician.","sameAs":["https:\/\/easyonhold.com","https:\/\/www.facebook.com\/easyonhold","https:\/\/x.com\/EasyOnHold"]}]}},"_links":{"self":[{"href":"https:\/\/easyonhold.com\/blog\/wp-json\/wp\/v2\/posts\/2651","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/easyonhold.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/easyonhold.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/easyonhold.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/easyonhold.com\/blog\/wp-json\/wp\/v2\/comments?post=2651"}],"version-history":[{"count":0,"href":"https:\/\/easyonhold.com\/blog\/wp-json\/wp\/v2\/posts\/2651\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/easyonhold.com\/blog\/wp-json\/wp\/v2\/media\/2652"}],"wp:attachment":[{"href":"https:\/\/easyonhold.com\/blog\/wp-json\/wp\/v2\/media?parent=2651"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/easyonhold.com\/blog\/wp-json\/wp\/v2\/categories?post=2651"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/easyonhold.com\/blog\/wp-json\/wp\/v2\/tags?post=2651"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}