{"id":3163,"date":"2021-04-22T17:55:48","date_gmt":"2021-04-22T21:55:48","guid":{"rendered":"https:\/\/easyonhold.com\/blog\/?p=3163"},"modified":"2022-11-18T17:27:26","modified_gmt":"2022-11-18T22:27:26","slug":"genesys-technology-partner-streaming-queue-music","status":"publish","type":"post","link":"https:\/\/easyonhold.com\/blog\/genesys-technology-partner-streaming-queue-music\/","title":{"rendered":"Easy On Hold Named Genesys Technology and App Foundry Partner"},"content":{"rendered":"\n

Easy On Hold, creator of streaming music on hold\/queue music for contact centers has been named a Genesys Technology Partner<\/strong>. In addition, the EOH Genesys Cloud<\/strong> App and Streaming Queue Music solution <\/strong>for Genesys Engage<\/strong> and Pure Connect<\/strong> are listed in the Genesys App Foundry<\/strong>.<\/p>\n\n\n\n

The need for multichannel communications platforms has never been stronger. A leader in customer engagement solutions is Genesys, makers of Engage, Genesys Cloud, and PureConnect platforms. The $2 billion Daly City, California-based company, founded in 1990, provides complex contact center software. The Easy On Hold integration on Engage has been adopted by large platform users (as large as 88 MCPs) since 2019. The Genesys Cloud App was launched in October of 2022.<\/p>\n\n\n\n

Easy On Hold audio for Genesys Cloud<\/h2>\n\n\n\n

Easy On Hold for Cloud CX<\/a><\/strong> is a simple and useful tool for making professional audio available in your Cloud CX application.<\/p>\n\n\n\n

The new hold music app makes audio file management easier and faster so that timely and effective messaging can be presented in the call queues. The approach to cloud hold music is quite simple. Communication teams access their Easy On Hold dashboard to request custom on hold messages and auto attendant\/IVR prompts. In 3 business days, your audio is complete \u2013 just click one button to send completed audio files into your Genesys Cloud CX prompt bank.<\/p>\n\n\n\n

Now, IT admins have instant access to audio content to use when updating the caller experience audio. You no longer need to download and email audio files, handle spreadsheets and word docs, or write and record scripts yourself. <\/p>\n\n\n\n

“Easy On Hold\u2122 gives you the power to deliver amazing caller experiences, without all the hassle,” said Easy On Hold’s Keegan Brown, who headed up the app development.<\/p>\n\n\n\n

Innovative Streaming Queue Music Audio Solution for Engage<\/h2>\n\n\n\n

Easy On Hold’s Streaming Queue Music<\/strong> solution is a powerful streaming audio solution for contact centers searching for ways to improve caller satisfaction. Streams replace repetitive, inflexible queue music and messaging with automated, easily managed streams of custom audio content. Curated licensed music (including popular artists) and carefully timed announcements create meaningful, differentiated caller experiences. SQM significantly reduces time spent managing audio files and eliminates the risk of playing out-of-date messages. View EOH Streaming Queue Music on App Foundry<\/a>.<\/p>\n\n\n\n

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“Our solution for queues and agent-hold has been tested and approved for full integration with Genesys Engage<\/strong> and Pure Connect<\/strong>. If you’re looking for an exciting caller experience with hit music, indie music, and spoken content that can be played and paused live or be scheduled in advance, and scaled to grow with your organization, look for Streaming Queue Music\u2122<\/sup> by Easy On Hold\u00ae<\/sup>\u00a0in App Foundry.”<\/p>\nTim Brown, EOH founder and vice president<\/cite><\/blockquote>\n\n\n\n

This innovative solution enhances and maintains quality customer experiences in the contact center queue, which was historically limited by the requirement to use static audio files. <\/p>\n\n\n\n