{"id":43,"date":"2010-01-15T09:11:43","date_gmt":"2010-01-15T14:11:43","guid":{"rendered":"https:\/\/easyonhold.com\/blog\/?p=43"},"modified":"2012-06-01T15:18:37","modified_gmt":"2012-06-01T19:18:37","slug":"it-desks-keep-callers-holding","status":"publish","type":"post","link":"https:\/\/easyonhold.com\/blog\/it-desks-keep-callers-holding\/","title":{"rendered":"IT Desks Keep Callers Holding"},"content":{"rendered":"

We do a good deal of work with IT firms, and tech departments of larger firms. They know callers are waiting for extended hold times and need a strategy for handling that opportunity.<\/p>\n

Financial Times reporter Jonathan Guthrie provided some insight behind the IT desk we find amusing:<\/p>\n

“The hold music played by IT helpdesks often features New Age warbling. I assumed this reflected the geeks\u2019 poor taste until one explained: \u201cWe only play good music if callers are being polite. If you\u2019re not, we force you to listen to Enya.\u201d<\/p><\/blockquote>\n\"Share\"<\/a>\n","protected":false},"excerpt":{"rendered":"

We do a good deal of work with IT firms, and tech departments of larger firms. They know callers are […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_uag_custom_page_level_css":"","footnotes":""},"categories":[6],"tags":[9],"class_list":["post-43","post","type-post","status-publish","format-standard","hentry","category-marketing-tips-1","tag-message-on-hold"],"yoast_head":"\nIT Desks Keep Callers Holding<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/easyonhold.com\/blog\/it-desks-keep-callers-holding\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Desks Keep Callers Holding\" \/>\n<meta property=\"og:description\" content=\"We do a good deal of work with IT firms, and tech departments of larger firms. They know callers are […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/easyonhold.com\/blog\/it-desks-keep-callers-holding\/\" \/>\n<meta property=\"og:site_name\" content=\"Easy On Hold | Blog\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/easyonhold\" \/>\n<meta property=\"article:published_time\" content=\"2010-01-15T14:11:43+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2012-06-01T19:18:37+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/static.addtoany.com\/buttons\/share_save_256_24.png\" \/>\n<meta name=\"author\" content=\"Tim Brown\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@EasyOnHold\" \/>\n<meta name=\"twitter:site\" content=\"@easyonhold\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Tim Brown\" \/>\n<script type=\"application\/ld+json\" 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