{"id":43,"date":"2010-01-15T09:11:43","date_gmt":"2010-01-15T14:11:43","guid":{"rendered":"https:\/\/easyonhold.com\/blog\/?p=43"},"modified":"2012-06-01T15:18:37","modified_gmt":"2012-06-01T19:18:37","slug":"it-desks-keep-callers-holding","status":"publish","type":"post","link":"https:\/\/easyonhold.com\/blog\/it-desks-keep-callers-holding\/","title":{"rendered":"IT Desks Keep Callers Holding"},"content":{"rendered":"<p>We do a good deal of work with IT firms, and tech departments of larger firms. They know callers are waiting for extended hold times and need a strategy for handling that opportunity.<\/p>\n<p>Financial Times reporter Jonathan Guthrie provided some insight behind the IT desk we find amusing:<\/p>\n<blockquote><p>&#8220;The hold music played by IT helpdesks often features New Age warbling. I assumed this reflected the geeks\u2019 poor taste until one explained: \u201cWe only play good music if callers are being polite. If you\u2019re not, we force you to listen to Enya.\u201d<\/p><\/blockquote>\n<a href=\"http:\/\/www.addtoany.com\/share_save?linkurl=http%3A%2F%2Fwww.easyonhold.com%2Fblog%2F2010%2F01%2F15%2Fit-desks-keep-callers-holding%2F&amp;linkname=IT%20Desks%20Keep%20Callers%20Holding\" target=\"_blank\"><img decoding=\"async\" src=\"http:\/\/static.addtoany.com\/buttons\/share_save_256_24.png\" alt=\"Share\" \/><\/a>\n","protected":false},"excerpt":{"rendered":"<p>We do a good deal of work with IT firms, and tech departments of larger firms. They know callers are [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[6],"tags":[9],"class_list":["post-43","post","type-post","status-publish","format-standard","hentry","category-marketing-tips-1","tag-message-on-hold"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>IT Desks Keep Callers Holding<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/easyonhold.com\/blog\/it-desks-keep-callers-holding\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Desks Keep Callers Holding\" \/>\n<meta property=\"og:description\" content=\"We do a good deal of work with IT firms, and tech departments of larger firms. They know callers are [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/easyonhold.com\/blog\/it-desks-keep-callers-holding\/\" \/>\n<meta property=\"og:site_name\" content=\"Easy On Hold | Blog\" \/>\n<meta property=\"article:publisher\" content=\"http:\/\/facebook.com\/easyonhold\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/easyonhold\" \/>\n<meta property=\"article:published_time\" content=\"2010-01-15T14:11:43+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2012-06-01T19:18:37+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/static.addtoany.com\/buttons\/share_save_256_24.png\" \/>\n<meta name=\"author\" content=\"Tim Brown\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@EasyOnHold\" \/>\n<meta name=\"twitter:site\" content=\"@easyonhold\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Tim Brown\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/it-desks-keep-callers-holding\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/it-desks-keep-callers-holding\\\/\"},\"author\":{\"name\":\"Tim Brown\",\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/#\\\/schema\\\/person\\\/d14a61bcea925041027b62ac159e24ee\"},\"headline\":\"IT Desks Keep Callers Holding\",\"datePublished\":\"2010-01-15T14:11:43+00:00\",\"dateModified\":\"2012-06-01T19:18:37+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/it-desks-keep-callers-holding\\\/\"},\"wordCount\":97,\"publisher\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/it-desks-keep-callers-holding\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/static.addtoany.com\\\/buttons\\\/share_save_256_24.png\",\"keywords\":[\"Message On Hold\"],\"articleSection\":[\"Marketing Tips\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/it-desks-keep-callers-holding\\\/\",\"url\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/it-desks-keep-callers-holding\\\/\",\"name\":\"IT Desks Keep Callers Holding\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/it-desks-keep-callers-holding\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/it-desks-keep-callers-holding\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/static.addtoany.com\\\/buttons\\\/share_save_256_24.png\",\"datePublished\":\"2010-01-15T14:11:43+00:00\",\"dateModified\":\"2012-06-01T19:18:37+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/it-desks-keep-callers-holding\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/easyonhold.com\\\/blog\\\/it-desks-keep-callers-holding\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/it-desks-keep-callers-holding\\\/#primaryimage\",\"url\":\"http:\\\/\\\/static.addtoany.com\\\/buttons\\\/share_save_256_24.png\",\"contentUrl\":\"http:\\\/\\\/static.addtoany.com\\\/buttons\\\/share_save_256_24.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/it-desks-keep-callers-holding\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Blog Home\",\"item\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Marketing Tips\",\"item\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/category\\\/marketing-tips-1\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"IT Desks Keep Callers Holding\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/\",\"name\":\"Easy On Hold | Blog\",\"description\":\"Streaming Queue Music On Hold &amp; 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