Easy On Hold<\/strong>, a Microsoft partner, <\/strong>has created a streaming hold music service for Microsoft Teams Phone<\/strong><\/a> customers. <\/strong>This groundbreaking solution is not only the first solution of its kind to integrate with Teams Phone but also comes with licensed music for global use, ensuring compliance and enhancing caller engagement worldwide.<\/p>\n\n\n\n\n\n Easy On Hold developed the live streaming integration to overcome the challenges of using static music audio files, such as size restrictions on music on hold file uploads, music licensing issues<\/a>, the repetitive loop of audio files, files that start from the beginning on every call, and lack of variety in the free default on hold music available to users. <\/p>\n\n\n\n \u201cUnlike audio files, the Easy On Hold stream is live and dynamic, so the listener never encounters any repetition,\u201d says Julie Brown, Easy On Hold President and CEO. “And when personalized voice recordings and messages are introduced as an upgrade, the customer experience becomes even more robust, with the ability for Teams administrators to schedule content to play at certain times on a custom schedule while customers wait on hold.\u201d <\/p>\n\n\n\n Once you subscribe to Easy On Hold using our admin tool, you\u2019ll receive a URL for the streaming source. Use that to configure your Teams call hold policy with PowerShell.<\/p>\n\n\n\nStreaming hold music helps Teams Phone admins solve common issues<\/h2>\n\n\n\n
How to Set Up Easy On Hold Streaming Hold Music For Microsoft Teams Phone<\/h2>\n\n\n\n