{"id":5590,"date":"2026-09-15T10:52:04","date_gmt":"2026-09-15T14:52:04","guid":{"rendered":"https:\/\/easyonhold.com\/blog\/?p=5590"},"modified":"2026-09-15T11:02:01","modified_gmt":"2026-09-15T15:02:01","slug":"crafting-the-perfect-on-hold-message-script","status":"publish","type":"post","link":"https:\/\/easyonhold.com\/blog\/crafting-the-perfect-on-hold-message-script\/","title":{"rendered":"Crafting the Perfect On-Hold Message Script for Your Business"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>TL;DR: <\/strong>An ineffective on-hold message script frustrates callers and increases hang-ups. A well-crafted script keeps callers informed, calm, and engaged while they wait.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Align messages with why people are calling<\/li>\n\n\n\n<li>Keep scripts short, clear, and helpful<\/li>\n\n\n\n<li>Avoid generic music and irrelevant content<\/li>\n\n\n\n<li>Use multiple rotating messages instead of one long script<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">What makes callers stay on the line instead of hanging up? Relevance.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" \/>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Every <\/em>second a caller spends on hold is an opportunity for your business <em>if <\/em>you don\u2019t treat your business&#8217;s hold time as a technical afterthought. If you, IT, or the phone system defaults to the music and messaging, that\u2019s a mistake. Your on-hold message script is a marketing asset, and the people writing it should think exactly like marketers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Default hold music is generic by design. It\u2019s the same track shared across <em>thousands <\/em>of businesses, and it signals nothing to differentiate you from others. If your caller experience sounds like everyone else, you\u2019re telling callers there\u2019s nothing worth waiting for.<\/p>\n\n\n\n<h2 id=\"h-start-with-why-they-re-calling\" class=\"wp-block-heading\">Start With Why They\u2019re Calling<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before you write a single word of your business&#8217;s on-hold message script, ask one simple question: <em>Why are your callers calling?<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A frustrated customer or client calling your support line doesn\u2019t want to hear a product pitch. A caller reaching out to sales is open to hearing more. These two callers need two entirely <em>different <\/em>experiences. Putting them in the same queue with the same script creates friction that costs you calls.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consider this scenario: a waste management company plays upbeat marching-band hold music while customers call to report missing garbage pickups. Or an internet provider\u2019s on-hold message scripts that told callers to \u201cgo online\u201d for help, while those same callers were waiting to report internet outages.<br><br>Mistmatched messaging not only fails, it actively <strong>damages<\/strong> your customer\u2019s trust.<\/p>\n\n\n\n<h2 id=\"h-what-are-the-rules-behind-creating-a-strong-on-hold-script\" class=\"wp-block-heading\">What Are the Rules Behind Creating a Strong On-Hold Script?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/easyonhold.com\/solutions\/\">Good on-hold phone message scripts<\/a> follow a simple formula. Keep each message topic to roughly <strong>50 words<\/strong>, or roughly <strong>50 seconds of audio<\/strong>. Callers can\u2019t retain a novel, but they can retain one clear, relevant idea delivered calmly and professionally.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Messages on-hold script samples that perform well share these traits:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>They match the emotional state of the caller.<\/li>\n\n\n\n<li>They deliver genuinely useful information, not filler.<\/li>\n\n\n\n<li>They reflect your brand\u2019s actual personality and voice.<\/li>\n\n\n\n<li>They rotate seasonally or around timely topics relevant to your business.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Medical practices, for example, should update their messages and on-hold scripts around health awareness months like cervical screening in January (Cervical Health Awareness Month), and sun safety in summer. These <a href=\"https:\/\/easyonhold.com\/blog\/13-essential-best-practices-for-messages-on-hold\/\">relevant messages<\/a> make callers feel <em>seen. <\/em>Irrelevant messaging often makes them <a href=\"https:\/\/blog.hubspot.com\/service\/customer-service-stats\" target=\"_blank\" rel=\"noreferrer noopener\">hang up<\/a>.<\/p>\n\n\n\n<h2 id=\"h-compliance-and-consistency-always-matter\" class=\"wp-block-heading\">Compliance and Consistency Always Matter<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">One overlooked element of any on-hold script? Licensing. Music played on hold <strong>must <\/strong>be properly licensed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your business unknowingly uses unlicensed tracks, this creates legal exposure\u2014copyright violations that can result in fines or lawsuits. Every aspect of your caller experience, from music, voice, and script, should meet compliance standards.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consistency matters too. Your hold messaging should sound like it <em>belongs <\/em>to your brand and not a factory default.<\/p>\n\n\n\n<h2 id=\"h-build-a-caller-experience-worth-waiting-for\" class=\"wp-block-heading\">Build a Caller Experience Worth Waiting For<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">On-hold time should never be dead time. It\u2019s the moment between a <a href=\"https:\/\/retail-insider.com\/retail-insider\/2025\/06\/new-survey-reveals-75-of-consumers-frustrated-by-long-customer-service-wait-times-and-poor-resolutions\/\" target=\"_blank\" rel=\"noreferrer noopener\">caller&#8217;s frustration<\/a> and their resolution, and how you fill that gap shapes how they feel about your business. Crafting effective message scripts melds intention, clarity, and deep understanding of your callers and customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br>If you want a simpler process that delivers more effective messaging on-hold scripts, explore professional solutions designed for business use. <a href=\"https:\/\/easyonhold.com\/music-on-hold\/messages\/\">Turn your hold-time into a brand asset<\/a> and improve your customer experience today with Easy On Hold.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>TL;DR: An ineffective on-hold message script frustrates callers and increases hang-ups. A well-crafted script keeps callers informed, calm, and engaged [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":5596,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_uag_custom_page_level_css":"","footnotes":""},"categories":[13],"tags":[],"class_list":["post-5590","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-easy-on-hold"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Crafting the Perfect on Hold Message Script<\/title>\n<meta name=\"description\" content=\"Customers reacting in different ways depending on the on hold message scripts they hear.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/easyonhold.com\/blog\/crafting-the-perfect-on-hold-message-script\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Crafting the Perfect On-Hold Message Script for Your Business\" \/>\n<meta property=\"og:description\" content=\"Customers reacting in different ways depending on the on hold message scripts they hear.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/easyonhold.com\/blog\/crafting-the-perfect-on-hold-message-script\/\" \/>\n<meta property=\"og:site_name\" content=\"Easy On Hold | Blog\" \/>\n<meta property=\"article:publisher\" content=\"http:\/\/facebook.com\/easyonhold\" \/>\n<meta property=\"article:published_time\" content=\"2026-09-15T14:52:04+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-15T15:02:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/easyonhold.com\/blog\/wp-content\/uploads\/shutpeople-using-smartphones-apps-diverse-emotions-min.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1960\" \/>\n\t<meta property=\"og:image:height\" content=\"420\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Nick Byrne\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@easyonhold\" \/>\n<meta name=\"twitter:site\" content=\"@easyonhold\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nick Byrne\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/crafting-the-perfect-on-hold-message-script\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/crafting-the-perfect-on-hold-message-script\\\/\"},\"author\":{\"name\":\"Nick Byrne\",\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/#\\\/schema\\\/person\\\/fe7cad1d5e4a953f52a12f6a44961bf8\"},\"headline\":\"Crafting the Perfect On-Hold Message Script for Your Business\",\"datePublished\":\"2026-09-15T14:52:04+00:00\",\"dateModified\":\"2026-09-15T15:02:01+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/crafting-the-perfect-on-hold-message-script\\\/\"},\"wordCount\":617,\"publisher\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/crafting-the-perfect-on-hold-message-script\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/wp-content\\\/uploads\\\/shutpeople-using-smartphones-apps-diverse-emotions-min.jpg\",\"articleSection\":[\"Easy On Hold\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/crafting-the-perfect-on-hold-message-script\\\/\",\"url\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/crafting-the-perfect-on-hold-message-script\\\/\",\"name\":\"Crafting the Perfect on Hold Message Script\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/crafting-the-perfect-on-hold-message-script\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/crafting-the-perfect-on-hold-message-script\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/wp-content\\\/uploads\\\/shutpeople-using-smartphones-apps-diverse-emotions-min.jpg\",\"datePublished\":\"2026-09-15T14:52:04+00:00\",\"dateModified\":\"2026-09-15T15:02:01+00:00\",\"description\":\"Customers reacting in different ways depending on the on hold message scripts they hear.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/crafting-the-perfect-on-hold-message-script\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/easyonhold.com\\\/blog\\\/crafting-the-perfect-on-hold-message-script\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/crafting-the-perfect-on-hold-message-script\\\/#primaryimage\",\"url\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/wp-content\\\/uploads\\\/shutpeople-using-smartphones-apps-diverse-emotions-min.jpg\",\"contentUrl\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/wp-content\\\/uploads\\\/shutpeople-using-smartphones-apps-diverse-emotions-min.jpg\",\"width\":1960,\"height\":420,\"caption\":\"Customers reacting in different ways depending on the on hold message scripts they hear.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/crafting-the-perfect-on-hold-message-script\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Blog Home\",\"item\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Easy On Hold\",\"item\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/category\\\/easy-on-hold\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Crafting the Perfect On-Hold Message Script for Your Business\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/\",\"name\":\"Easy On Hold | Blog\",\"description\":\"Streaming Queue Music On Hold &amp; Messages Knowledge\",\"publisher\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/#organization\",\"name\":\"Easy On Hold\",\"url\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/wp-content\\\/uploads\\\/eoh_logo-light-sqr-notag-01-scaled.jpg\",\"contentUrl\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/wp-content\\\/uploads\\\/eoh_logo-light-sqr-notag-01-scaled.jpg\",\"width\":2560,\"height\":2560,\"caption\":\"Easy On Hold\"},\"image\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"http:\\\/\\\/facebook.com\\\/easyonhold\",\"https:\\\/\\\/x.com\\\/easyonhold\",\"http:\\\/\\\/easyonhold\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/easy-on-hold\",\"http:\\\/\\\/youtube.com\\\/easyonhold\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/#\\\/schema\\\/person\\\/fe7cad1d5e4a953f52a12f6a44961bf8\",\"name\":\"Nick Byrne\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Crafting the Perfect on Hold Message Script","description":"Customers reacting in different ways depending on the on hold message scripts they hear.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/easyonhold.com\/blog\/crafting-the-perfect-on-hold-message-script\/","og_locale":"en_US","og_type":"article","og_title":"Crafting the Perfect On-Hold Message Script for Your Business","og_description":"Customers reacting in different ways depending on the on hold message scripts they hear.","og_url":"https:\/\/easyonhold.com\/blog\/crafting-the-perfect-on-hold-message-script\/","og_site_name":"Easy On Hold | Blog","article_publisher":"http:\/\/facebook.com\/easyonhold","article_published_time":"2026-09-15T14:52:04+00:00","article_modified_time":"2026-09-15T15:02:01+00:00","og_image":[{"width":1960,"height":420,"url":"https:\/\/easyonhold.com\/blog\/wp-content\/uploads\/shutpeople-using-smartphones-apps-diverse-emotions-min.jpg","type":"image\/jpeg"}],"author":"Nick Byrne","twitter_card":"summary_large_image","twitter_creator":"@easyonhold","twitter_site":"@easyonhold","twitter_misc":{"Written by":"Nick Byrne","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/easyonhold.com\/blog\/crafting-the-perfect-on-hold-message-script\/#article","isPartOf":{"@id":"https:\/\/easyonhold.com\/blog\/crafting-the-perfect-on-hold-message-script\/"},"author":{"name":"Nick Byrne","@id":"https:\/\/easyonhold.com\/blog\/#\/schema\/person\/fe7cad1d5e4a953f52a12f6a44961bf8"},"headline":"Crafting the Perfect On-Hold Message Script for Your Business","datePublished":"2026-09-15T14:52:04+00:00","dateModified":"2026-09-15T15:02:01+00:00","mainEntityOfPage":{"@id":"https:\/\/easyonhold.com\/blog\/crafting-the-perfect-on-hold-message-script\/"},"wordCount":617,"publisher":{"@id":"https:\/\/easyonhold.com\/blog\/#organization"},"image":{"@id":"https:\/\/easyonhold.com\/blog\/crafting-the-perfect-on-hold-message-script\/#primaryimage"},"thumbnailUrl":"https:\/\/easyonhold.com\/blog\/wp-content\/uploads\/shutpeople-using-smartphones-apps-diverse-emotions-min.jpg","articleSection":["Easy On Hold"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/easyonhold.com\/blog\/crafting-the-perfect-on-hold-message-script\/","url":"https:\/\/easyonhold.com\/blog\/crafting-the-perfect-on-hold-message-script\/","name":"Crafting the Perfect on Hold Message Script","isPartOf":{"@id":"https:\/\/easyonhold.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/easyonhold.com\/blog\/crafting-the-perfect-on-hold-message-script\/#primaryimage"},"image":{"@id":"https:\/\/easyonhold.com\/blog\/crafting-the-perfect-on-hold-message-script\/#primaryimage"},"thumbnailUrl":"https:\/\/easyonhold.com\/blog\/wp-content\/uploads\/shutpeople-using-smartphones-apps-diverse-emotions-min.jpg","datePublished":"2026-09-15T14:52:04+00:00","dateModified":"2026-09-15T15:02:01+00:00","description":"Customers reacting in different ways depending on the on hold message scripts they hear.","breadcrumb":{"@id":"https:\/\/easyonhold.com\/blog\/crafting-the-perfect-on-hold-message-script\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/easyonhold.com\/blog\/crafting-the-perfect-on-hold-message-script\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/easyonhold.com\/blog\/crafting-the-perfect-on-hold-message-script\/#primaryimage","url":"https:\/\/easyonhold.com\/blog\/wp-content\/uploads\/shutpeople-using-smartphones-apps-diverse-emotions-min.jpg","contentUrl":"https:\/\/easyonhold.com\/blog\/wp-content\/uploads\/shutpeople-using-smartphones-apps-diverse-emotions-min.jpg","width":1960,"height":420,"caption":"Customers reacting in different ways depending on the on hold message scripts they hear."},{"@type":"BreadcrumbList","@id":"https:\/\/easyonhold.com\/blog\/crafting-the-perfect-on-hold-message-script\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Blog Home","item":"https:\/\/easyonhold.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Easy On Hold","item":"https:\/\/easyonhold.com\/blog\/category\/easy-on-hold\/"},{"@type":"ListItem","position":3,"name":"Crafting the Perfect On-Hold Message Script for Your Business"}]},{"@type":"WebSite","@id":"https:\/\/easyonhold.com\/blog\/#website","url":"https:\/\/easyonhold.com\/blog\/","name":"Easy On Hold | Blog","description":"Streaming Queue Music On Hold &amp; Messages Knowledge","publisher":{"@id":"https:\/\/easyonhold.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/easyonhold.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/easyonhold.com\/blog\/#organization","name":"Easy On Hold","url":"https:\/\/easyonhold.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/easyonhold.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/easyonhold.com\/blog\/wp-content\/uploads\/eoh_logo-light-sqr-notag-01-scaled.jpg","contentUrl":"https:\/\/easyonhold.com\/blog\/wp-content\/uploads\/eoh_logo-light-sqr-notag-01-scaled.jpg","width":2560,"height":2560,"caption":"Easy On Hold"},"image":{"@id":"https:\/\/easyonhold.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["http:\/\/facebook.com\/easyonhold","https:\/\/x.com\/easyonhold","http:\/\/easyonhold","https:\/\/www.linkedin.com\/company\/easy-on-hold","http:\/\/youtube.com\/easyonhold"]},{"@type":"Person","@id":"https:\/\/easyonhold.com\/blog\/#\/schema\/person\/fe7cad1d5e4a953f52a12f6a44961bf8","name":"Nick Byrne"}]}},"uagb_featured_image_src":{"full":["https:\/\/easyonhold.com\/blog\/wp-content\/uploads\/shutpeople-using-smartphones-apps-diverse-emotions-min.jpg",1960,420,false],"thumbnail":["https:\/\/easyonhold.com\/blog\/wp-content\/uploads\/shutpeople-using-smartphones-apps-diverse-emotions-min-200x100.jpg",200,100,true],"medium":["https:\/\/easyonhold.com\/blog\/wp-content\/uploads\/shutpeople-using-smartphones-apps-diverse-emotions-min-300x64.jpg",300,64,true],"medium_large":["https:\/\/easyonhold.com\/blog\/wp-content\/uploads\/shutpeople-using-smartphones-apps-diverse-emotions-min-768x165.jpg",640,138,true],"large":["https:\/\/easyonhold.com\/blog\/wp-content\/uploads\/shutpeople-using-smartphones-apps-diverse-emotions-min-1000x214.jpg",640,137,true],"1536x1536":["https:\/\/easyonhold.com\/blog\/wp-content\/uploads\/shutpeople-using-smartphones-apps-diverse-emotions-min-1536x329.jpg",1536,329,true],"2048x2048":["https:\/\/easyonhold.com\/blog\/wp-content\/uploads\/shutpeople-using-smartphones-apps-diverse-emotions-min.jpg",1960,420,false],"featured-large":["https:\/\/easyonhold.com\/blog\/wp-content\/uploads\/shutpeople-using-smartphones-apps-diverse-emotions-min-1600x343.jpg",1600,343,true]},"uagb_author_info":{"display_name":"Nick Byrne","author_link":"https:\/\/easyonhold.com\/blog\/author\/analyticsnpaccel-com\/"},"uagb_comment_info":0,"uagb_excerpt":"TL;DR: An ineffective on-hold message script frustrates callers and increases hang-ups. A well-crafted script keeps callers informed, calm, and engaged [&hellip;]","_links":{"self":[{"href":"https:\/\/easyonhold.com\/blog\/wp-json\/wp\/v2\/posts\/5590","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/easyonhold.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/easyonhold.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/easyonhold.com\/blog\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/easyonhold.com\/blog\/wp-json\/wp\/v2\/comments?post=5590"}],"version-history":[{"count":2,"href":"https:\/\/easyonhold.com\/blog\/wp-json\/wp\/v2\/posts\/5590\/revisions"}],"predecessor-version":[{"id":5597,"href":"https:\/\/easyonhold.com\/blog\/wp-json\/wp\/v2\/posts\/5590\/revisions\/5597"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/easyonhold.com\/blog\/wp-json\/wp\/v2\/media\/5596"}],"wp:attachment":[{"href":"https:\/\/easyonhold.com\/blog\/wp-json\/wp\/v2\/media?parent=5590"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/easyonhold.com\/blog\/wp-json\/wp\/v2\/categories?post=5590"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/easyonhold.com\/blog\/wp-json\/wp\/v2\/tags?post=5590"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}