{"id":64,"date":"2024-02-06T19:46:34","date_gmt":"2024-02-07T00:46:34","guid":{"rendered":"https:\/\/easyonhold.com\/blog\/?p=64"},"modified":"2024-10-16T20:04:10","modified_gmt":"2024-10-17T00:04:10","slug":"your-call-is-not-important-to-us-please-hold","status":"publish","type":"post","link":"https:\/\/easyonhold.com\/blog\/your-call-is-not-important-to-us-please-hold\/","title":{"rendered":"“Please Hold, Your Call Is Important To Us” – Really?"},"content":{"rendered":"\n

If your company’s on hold message includes the phrase, “Your call is important,” now is the time to make some changes. How do most callers respond? “If my call is so important, then why did you place me on hold?” Actions speak louder than words. In the National Customer Rage Survey<\/a> we noticed the phrase, “Your call is important, please hold,” is the number one thing people don\u2019t want to hear when they call customer service.<\/p>\n\n\n\n

We’ll look into the Rage Survey a little later. But for now, let’s face the facts: most callers will experience hold time. \u00a0A survey by American\u00a0Texting firm \u201cTalk To\u201d<\/a>\u00a0concluded that 86%<\/strong> of consumers say they\u2019re placed on hold every time they call a business. More staggering is the survey\u2019s conclusion that each of us spends 13 hours on hold every single year<\/em>. That’s not counting the time we spend listening to the many call options (press one, press two) or struggling with voice recognition bots.<\/p>\n\n\n\n