{"id":96,"date":"2010-04-13T18:14:41","date_gmt":"2010-04-13T22:14:41","guid":{"rendered":"https:\/\/easyonhold.com\/blog\/?p=96"},"modified":"2012-06-01T14:22:54","modified_gmt":"2012-06-01T18:22:54","slug":"5-reasons-on-hold-music-is-awful","status":"publish","type":"post","link":"https:\/\/easyonhold.com\/blog\/5-reasons-on-hold-music-is-awful\/","title":{"rendered":"5 Reasons On-Hold Music Is Awful"},"content":{"rendered":"

It is a universal understanding: on-hold music is bad music.\u00a0 But I know why. I also know how to correct the situation.<\/p>\n

First, here’s a post dedicated to why music on hold has such a bad reputation. 5 reasons most music on hold is awful:<\/p>\n

    \n
  1. Continuous Audio.<\/strong> Callers need to know that they are still connected, so music is piped in to create a continuous flow of audio. I suppose it could be all speaking, but music seems like a harmless idea (at first).<\/li>\n
  2. Licensing Required.<\/strong> Now that we’ve decided to use music in the hold queue, we can’t just put on our favorite CD. Music on the hold button is considered a ‘re-broadcast’ of that tune, which requires a performance license. To solve this problem, “royalty-free” music is produced by home-grown musicians with a keyboard and a Mac. This explains some of the cheap-sounding instrumentation and sampled loops. Bad.<\/li>\n
  3. The Tech Guy Did It.<\/strong> Is the music on hold a function of I.T. or Marketing? We say marketing, but many a tech-person has been asked to connect a music thing-a-ma-job up to the phone system and keep it on the cheap. Hey, you can’t blame the tech department, whose proposal for a multi-channel acoustic music feed got shot down. Some phone systems have an internal music loop, which is always bad. It was just a place-holder, folks. It was meant to be replaced with something better.<\/li>\n
  4. Bad Equipment. <\/strong>Why does music on hold sound like it is running on an old cassette machine? Because it’s running on an old cassette machine. There is a pile of old equipment out there, most of which has been neglected.<\/li>\n
  5. Decision-makers Are Unaware.<\/strong> I guess it’s been a long time since the CEO called and was placed on-hold. Music on hold is forgotten.<\/li>\n<\/ol>\n

    There are other reasons, such as bandwidth restrictions, cell phone signals, and… well, just bad taste. For a real-world view of bad music on hold, check out this great post: http:\/\/www.neatorama.com\/2010\/04\/12\/11-recordings-of-terrible-hold-music\/<\/p>\n","protected":false},"excerpt":{"rendered":"

    It is a universal understanding: on-hold music is bad music.\u00a0 But I know why. I also know how to correct […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_uag_custom_page_level_css":"","footnotes":""},"categories":[12],"tags":[7],"class_list":["post-96","post","type-post","status-publish","format-standard","hentry","category-on-hold-messages","tag-general-music-on-hold-content-and-news"],"yoast_head":"\n5 Reasons On-Hold Music Is Awful<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/easyonhold.com\/blog\/5-reasons-on-hold-music-is-awful\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 Reasons On-Hold Music Is Awful\" \/>\n<meta property=\"og:description\" content=\"It is a universal understanding: on-hold music is bad music.\u00a0 But I know why. I also know how to correct […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/easyonhold.com\/blog\/5-reasons-on-hold-music-is-awful\/\" \/>\n<meta property=\"og:site_name\" content=\"Easy On Hold | Blog\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/easyonhold\" \/>\n<meta property=\"article:published_time\" content=\"2010-04-13T22:14:41+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2012-06-01T18:22:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/easyonhold.com\/blog\/wp-content\/uploads\/cropped-eoh_logo-light-sqr-notag-01-scaled-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"512\" \/>\n\t<meta property=\"og:image:height\" content=\"512\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Tim Brown\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@EasyOnHold\" \/>\n<meta name=\"twitter:site\" content=\"@easyonhold\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Tim Brown\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/5-reasons-on-hold-music-is-awful\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/5-reasons-on-hold-music-is-awful\\\/\"},\"author\":{\"name\":\"Tim Brown\",\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/#\\\/schema\\\/person\\\/d14a61bcea925041027b62ac159e24ee\"},\"headline\":\"5 Reasons On-Hold Music Is Awful\",\"datePublished\":\"2010-04-13T22:14:41+00:00\",\"dateModified\":\"2012-06-01T18:22:54+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/5-reasons-on-hold-music-is-awful\\\/\"},\"wordCount\":346,\"publisher\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/#organization\"},\"keywords\":[\"Music On Hold\"],\"articleSection\":[\"On Hold Messages\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/5-reasons-on-hold-music-is-awful\\\/\",\"url\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/5-reasons-on-hold-music-is-awful\\\/\",\"name\":\"5 Reasons On-Hold Music Is Awful\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/#website\"},\"datePublished\":\"2010-04-13T22:14:41+00:00\",\"dateModified\":\"2012-06-01T18:22:54+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/5-reasons-on-hold-music-is-awful\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/easyonhold.com\\\/blog\\\/5-reasons-on-hold-music-is-awful\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/5-reasons-on-hold-music-is-awful\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Blog Home\",\"item\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"On Hold Messages\",\"item\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/category\\\/on-hold-messages\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"5 Reasons On-Hold Music Is Awful\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/\",\"name\":\"Easy On Hold | Blog\",\"description\":\"Streaming Queue Music On Hold & Messages Knowledge\",\"publisher\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/#organization\",\"name\":\"Easy On Hold\",\"alternateName\":\"Easy On Hold\u00ae\",\"url\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/wp-content\\\/uploads\\\/EOH-Logo-Blue-NoTag-scaled.png\",\"contentUrl\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/wp-content\\\/uploads\\\/EOH-Logo-Blue-NoTag-scaled.png\",\"width\":2560,\"height\":1731,\"caption\":\"Easy On Hold\"},\"image\":{\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/x.com\\\/easyonhold\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/easy-on-hold\",\"http:\\\/\\\/youtube.com\\\/easyonhold\"],\"description\":\"Easy On Hold\u00ae is a business audio technology company founded in 1997, specializing in Music On Hold Services, on-hold messaging, licensed background music streaming, and automated audio content management. The company helps businesses create better customer experiences through professionally produced audio, curated music programming, and innovative cloud-based solutions. Easy On Hold offers integrations with leading business communications platforms, including RingCentral, Cisco Webex Calling, Microsoft Teams Phone, Zoom Phone, and Genesys Cloud. Its Content Control Center\u2122 enables organizations to manage music, announcements, and automated content schedules without repetitive manual file updates. Additional solutions include Brandi Music for licensed business music streaming and EasyMix AI for AI-powered voice production. Easy On Hold serves organizations across healthcare, financial services, government, education, retail, hospitality, and other industries throughout North America.\",\"email\":\"info@easyonhold.com\",\"telephone\":\"269-342-4653\",\"legalName\":\"TBA, Inc.\",\"foundingDate\":\"1997-06-01\",\"taxID\":\"38-3414456\",\"duns\":\"962909040\",\"naics\":\"541613\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"11\",\"maxValue\":\"50\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/easyonhold.com\\\/blog\\\/#\\\/schema\\\/person\\\/d14a61bcea925041027b62ac159e24ee\",\"name\":\"Tim Brown\",\"description\":\"Founder of Easy On Hold and Brandi Music. Thinker, writer, speaker, tinkerer, husband, father, musician.\",\"sameAs\":[\"https:\\\/\\\/easyonhold.com\",\"https:\\\/\\\/www.facebook.com\\\/easyonhold\",\"https:\\\/\\\/x.com\\\/EasyOnHold\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"5 Reasons On-Hold Music Is Awful","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/easyonhold.com\/blog\/5-reasons-on-hold-music-is-awful\/","og_locale":"en_US","og_type":"article","og_title":"5 Reasons On-Hold Music Is Awful","og_description":"It is a universal understanding: on-hold music is bad music.\u00a0 But I know why. I also know how to correct […]","og_url":"https:\/\/easyonhold.com\/blog\/5-reasons-on-hold-music-is-awful\/","og_site_name":"Easy On Hold | Blog","article_author":"https:\/\/www.facebook.com\/easyonhold","article_published_time":"2010-04-13T22:14:41+00:00","article_modified_time":"2012-06-01T18:22:54+00:00","og_image":[{"width":512,"height":512,"url":"https:\/\/easyonhold.com\/blog\/wp-content\/uploads\/cropped-eoh_logo-light-sqr-notag-01-scaled-1.jpg","type":"image\/jpeg"}],"author":"Tim Brown","twitter_card":"summary_large_image","twitter_creator":"@EasyOnHold","twitter_site":"@easyonhold","twitter_misc":{"Written by":"Tim Brown","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/easyonhold.com\/blog\/5-reasons-on-hold-music-is-awful\/#article","isPartOf":{"@id":"https:\/\/easyonhold.com\/blog\/5-reasons-on-hold-music-is-awful\/"},"author":{"name":"Tim Brown","@id":"https:\/\/easyonhold.com\/blog\/#\/schema\/person\/d14a61bcea925041027b62ac159e24ee"},"headline":"5 Reasons On-Hold Music Is Awful","datePublished":"2010-04-13T22:14:41+00:00","dateModified":"2012-06-01T18:22:54+00:00","mainEntityOfPage":{"@id":"https:\/\/easyonhold.com\/blog\/5-reasons-on-hold-music-is-awful\/"},"wordCount":346,"publisher":{"@id":"https:\/\/easyonhold.com\/blog\/#organization"},"keywords":["Music On Hold"],"articleSection":["On Hold Messages"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/easyonhold.com\/blog\/5-reasons-on-hold-music-is-awful\/","url":"https:\/\/easyonhold.com\/blog\/5-reasons-on-hold-music-is-awful\/","name":"5 Reasons On-Hold Music Is Awful","isPartOf":{"@id":"https:\/\/easyonhold.com\/blog\/#website"},"datePublished":"2010-04-13T22:14:41+00:00","dateModified":"2012-06-01T18:22:54+00:00","breadcrumb":{"@id":"https:\/\/easyonhold.com\/blog\/5-reasons-on-hold-music-is-awful\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/easyonhold.com\/blog\/5-reasons-on-hold-music-is-awful\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/easyonhold.com\/blog\/5-reasons-on-hold-music-is-awful\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Blog Home","item":"https:\/\/easyonhold.com\/blog\/"},{"@type":"ListItem","position":2,"name":"On Hold Messages","item":"https:\/\/easyonhold.com\/blog\/category\/on-hold-messages\/"},{"@type":"ListItem","position":3,"name":"5 Reasons On-Hold Music Is Awful"}]},{"@type":"WebSite","@id":"https:\/\/easyonhold.com\/blog\/#website","url":"https:\/\/easyonhold.com\/blog\/","name":"Easy On Hold | Blog","description":"Streaming Queue Music On Hold & Messages Knowledge","publisher":{"@id":"https:\/\/easyonhold.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/easyonhold.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/easyonhold.com\/blog\/#organization","name":"Easy On Hold","alternateName":"Easy On Hold\u00ae","url":"https:\/\/easyonhold.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/easyonhold.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/easyonhold.com\/blog\/wp-content\/uploads\/EOH-Logo-Blue-NoTag-scaled.png","contentUrl":"https:\/\/easyonhold.com\/blog\/wp-content\/uploads\/EOH-Logo-Blue-NoTag-scaled.png","width":2560,"height":1731,"caption":"Easy On Hold"},"image":{"@id":"https:\/\/easyonhold.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/x.com\/easyonhold","https:\/\/www.linkedin.com\/company\/easy-on-hold","http:\/\/youtube.com\/easyonhold"],"description":"Easy On Hold\u00ae is a business audio technology company founded in 1997, specializing in Music On Hold Services, on-hold messaging, licensed background music streaming, and automated audio content management. The company helps businesses create better customer experiences through professionally produced audio, curated music programming, and innovative cloud-based solutions. Easy On Hold offers integrations with leading business communications platforms, including RingCentral, Cisco Webex Calling, Microsoft Teams Phone, Zoom Phone, and Genesys Cloud. Its Content Control Center\u2122 enables organizations to manage music, announcements, and automated content schedules without repetitive manual file updates. Additional solutions include Brandi Music for licensed business music streaming and EasyMix AI for AI-powered voice production. Easy On Hold serves organizations across healthcare, financial services, government, education, retail, hospitality, and other industries throughout North America.","email":"info@easyonhold.com","telephone":"269-342-4653","legalName":"TBA, Inc.","foundingDate":"1997-06-01","taxID":"38-3414456","duns":"962909040","naics":"541613","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"11","maxValue":"50"}},{"@type":"Person","@id":"https:\/\/easyonhold.com\/blog\/#\/schema\/person\/d14a61bcea925041027b62ac159e24ee","name":"Tim Brown","description":"Founder of Easy On Hold and Brandi Music. Thinker, writer, speaker, tinkerer, husband, father, musician.","sameAs":["https:\/\/easyonhold.com","https:\/\/www.facebook.com\/easyonhold","https:\/\/x.com\/EasyOnHold"]}]}},"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"featured-large":false},"uagb_author_info":{"display_name":"Tim Brown","author_link":"https:\/\/easyonhold.com\/blog\/author\/easyonhold\/"},"uagb_comment_info":0,"uagb_excerpt":"It is a universal understanding: on-hold music is bad music.\u00a0 But I know why. I also know how to correct […]","_links":{"self":[{"href":"https:\/\/easyonhold.com\/blog\/wp-json\/wp\/v2\/posts\/96","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/easyonhold.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/easyonhold.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/easyonhold.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/easyonhold.com\/blog\/wp-json\/wp\/v2\/comments?post=96"}],"version-history":[{"count":0,"href":"https:\/\/easyonhold.com\/blog\/wp-json\/wp\/v2\/posts\/96\/revisions"}],"wp:attachment":[{"href":"https:\/\/easyonhold.com\/blog\/wp-json\/wp\/v2\/media?parent=96"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/easyonhold.com\/blog\/wp-json\/wp\/v2\/categories?post=96"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/easyonhold.com\/blog\/wp-json\/wp\/v2\/tags?post=96"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}