Easy On Hold® created the on-hold industry's first:
When you need to make a change, there is no waiting. All audio updates are heard on the stream immediately.
Streaming on hold messaging is especially useful for businesses that manage multiple locations. Our customers include call centers and contact centers, John Deere dealer groups, credit unions, financial institutions, educational campuses and many other industries in need of centralized control of the phone on hold audio.
Are all of the topics in your on hold message rotation equally important? Of course not. An upcoming event, a limited-time offer or new feature announcement deserves to be heard more often. Our exclusive priority scheduling feature assigns each topic a value that makes it play more or less often than others. Brilliant!
With streaming on hold programming, each individual topic can be set to start and stop as needed. Set the month, week, day or even the time of day for each message. “Good morning” and “good afternoon” greetings are very friendly and impressive to callers.
Our unique customer portal organizes all of your content, while providing total creative control.
High Tech means having technical competence; earning the label “music on hold experts™”. Streaming technologies and user interface development are at the forefront of our High Tech efforts.
High Touch represents our customer support philosophy and model. High Touch means providing frequent, quality communications with the customer; showing respect for others. We emphasize phone calls over emails. Asking questions; seeking customer needs. Our High Touch Account Management Team makes thousands of customer contacts each year, resulting in consistently high customer retention rates.
Excellence means being committed to quality work and self-improvement.