Music On Hold Messages by Easy On Hold: +1-269-342-4653 | 1-888-798-HOLD | 1-888-798-4653

Music On Hold Messages by Easy On Hold logo

Purchase Policy

User terms for

Purchases of equipment are returnable for a full refund of the equipment purchase price within 30 days of purchase. All other purchases, including scripts, voiceovers, music, recordings and/or any creative work are non-refundable, under any circumstance, whether or not the work was viewed, auditioned or downloaded.

a) User agrees that all custom productions are sold on a per-location basis. It's against the law to make copies of your Easy On Hold audio or to use the audio at a location without purchasing proper location clearances. Custom messaging at multiple locations is available for very low licensing fees.
b) It is unlawful to resell any content you obtain from Easy On Hold without a written license.
c) Unless specified in writing, audio content is not licensed for use on multiple performance platforms, such as video, websites including YouTube, Facebook and the like.

A no-cost demonstration production (free demo) may be made at our discretion to help you, the music on hold user, understand what to expect from your Easy On Hold purchase. User agrees that the demo will not be reproduced in full or in part, and will not be used on a phone system unless purchased.

A production is considered to be “new”, “additional”, “separate” or an “update” when there is a change in text, ranging from one word to the entire script; a change in music; a change in voiceover talent. After a production is accepted as approved, any future requests for changes are considered an order for a new production.

Easy On Hold will attempt to troubleshoot with clients who are experiencing equipment difficulties. Warranty claims must be made directly with the manufacturer(s).

Easy On Hold is not responsible for the performance of telephone equipment and/or any device not purchased from or provided by Easy On Hold. User accepts responsibility for the prevention or loss of Easy On Hold product(s) and/or service(s) due to the performance of third-party equipment.

Purchases do not include telephone system configuration or equipment installation. All connections between equipment sold by Easy On Hold and user's phone system are completely the responsibility of the user.

All demos, scripts and audio changes require three business days each to be custom-created.

Easy On Hold, operated by TBA, Inc., a Michigan Corporation located at 2401 E. Milham Ave Portage, MI 49002.

Licensed Business Music Agreement

Upon payment of invoice for business music (also known as Brandi Music service) the following terms apply:


  1. The Subscriber shall not sell, assign, give away, pledge, reproduce, copy, record, dub, duplicate, alter, edit, modify or damage in any manner the Service.
  2. The Subscriber shall not transmit or use the Service outside of the defined Service Area(s).
  3. Company pays copyright license fees (as applicable) for The Subscriber’s use of the Service at the premises as described in section 2, “Service Locations”.
  4. Use of Overhead/Background music provided by the Service (where applicable) is prohibited as accompaniment with physical activity, including (but not limited to) dancing, skating, instructed physical activity such as fitness classes, or similar forms of activity.
  5. Overhead/Background music provided by the Service (where applicable) may not be performed in premises where an admission fee is charged, including (but not limited to) sporting events, theme parks and nightclubs.
  6. Overhead/Background music provided by the Service (where applicable) may not be performed in hotel rooms or similar facilities for personal accommodation.

Minimum Term

The minimum term of the Service Subscription is 12 months (one year).


Subscriber may choose to use equipment they own, or equipment provided by Company. All Company-owned equipment shall be housed in a dry space suitable for operation of electronic equipment. At no time is Company responsible for the performance of on-site equipment, including, but not limited to, phone systems, audio devices, amplifiers, speakers and the like. Subscriber acknowledges that the Service requires additional equipment, such as a phone system, amplifier, etc. to be usable, and agrees to excuse Company of all obligations and costs that may arise out of this requirement.


The Subscriber agrees that the Service requires an “always-connected” internet Service provided at Subscriber’s expense.


Subscriber agrees to excuse Company from performance obligations that are unmet due to acts of God, flood, fire, weather, civil unrest or failure of transmission due to causes beyond its control. If Subscriber is without Service for a term of at least 24 hours, a pro-rated credit may be applied upon request.

Hold Harmless

The Subscriber will defend, save and hold harmless Company from any (and all) claims for damage or injury to any person(s) resulting from the use of the Company product. The Subscriber agrees that Company shall not be held liable for damages of any kind resulting from his agreement.

Integration (Entirety Of Agreement)

This Agreement constitute the entire agreement between the contracting parties concerning the subject matter hereof. All prior agreements, discussions, representations, warranties and covenants are merged herein. There are no warranties, representations, covenants or agreements, expressed or implied, between the parties except those expressly set forth in this agreement.


This Agreement may not be assigned or transferred by Subscriber without the written consent of Company; however, this Agreement is fully assignable by Company. This Agreement is binding upon the heirs, executors, administrators, successors, purchasers and assigns of The Subscriber. Above all notices, invoices, purchase orders, published statements and other documents provided by Company, this Agreement shall prevail.


During the term of this Agreement, Company may use Subscriber’s name and/or logo to identify The Subscriber as a Company customer, including for promotional purposes.


This Agreement is executed in the State of Michigan, USA. Any controversy or claim arising hereto shall be settled solely according to the laws of the State of Michigan.


Company may cease service if payment is not received as scheduled. SUBSCRIBER agrees to pay the total fee amount, even if SUBSCRIBER requests a suspension of the service within the service dates, and to pay any costs of collection, including attorney’s fees. After the term is completed, the agreement converts to a month-to-month term at an increase of 15%. Alternatively, a new agreement may be executed or Subscriber by cancel Service with a written notification to Company, effective within 30 days.