1) RETURNS, REFUNDS
Purchases of equipment are returnable for a full refund of the equipment purchase price within 30 days of purchase. All other purchases, including scripts, voiceovers, music, recordings and/or any creative work are non-refundable, under any circumstance, whether or not the work was viewed, auditioned or downloaded.
2) USAGE RESTRICTIONS
a) User agrees that all custom productions are licensed for use on a per-location basis. Duplication in any form of your Easy On Hold audio, or use at a location not registered with your Easy On Hold Service Agreement is prohibited. Custom messaging at multiple locations is available for very low licensing fees.
b) It is unlawful to resell any content you obtain from Easy On Hold without a written license.
c) Unless specified in writing, audio content is not licensed for use on multiple performance platforms, such as video, websites including YouTube, Facebook and the like.
3) FREE DEMO
A no-cost demonstration production (free demo) may be made at our discretion to help you, the music on hold user, understand what to expect from your Easy On Hold purchase. User agrees that the demo will not be reproduced in full or in part, and will not be used on a phone system unless agreed to with a separate service agreement.
4) COPY CHANGES AND UPDATES
A production is considered to be “new”, “additional”, “separate” or an “update” when there is a change in text, ranging from one word to the entire script; a change in music; a change in voiceover talent. After a production is accepted as approved, any future requests for changes are considered an order for a new production.
5) EQUIPMENT WARRANTIES
Easy On Hold will attempt to troubleshoot with clients who are experiencing equipment difficulties. Warranty claims must be made directly with the manufacturer(s).
6) YOUR TELEPHONE SYSTEM
Easy On Hold is not responsible for the performance of telephone equipment and/or any device not purchased from or provided by Easy On Hold. User accepts responsibility for the prevention or loss of Easy On Hold product(s) and/or service(s) due to the performance of third-party equipment.
7) CONNECTIONS TO PHONE SYSTEM
Unless otherwise agreed to, service does not include telephone system configuration or equipment installation. All connections between equipment provided by Easy On Hold and user's phone system are completely the responsibility of the user.
8) THREE-BUSINESS-DAY TURNAROUND
All demos, scripts and audio changes require a minimum of three business days each to be custom-created.
Easy On Hold, operated by TBA, Inc., is a Michigan Corporation located at 2401 E. Milham Ave Portage, MI 49002.