Develop Your Coronavirus Contact Center Strategy

Corporate Crisis Communications Strategy Should Include the Phone

The telephone remains one of the fastest, most effective tools for communicating with customers during a crisis. The coronavirus outbreak is such a crisis. If you are a pr, marketing or crisis manager, you should consider your phones as part of your overall communications strategy. Use the latest streaming phone on hold technology for faster information updates for callers.

In this video, CEO Julie Brown provides 4 changes your contact center or business must make during the coronavirus crisis. These simple improvements will make sure your callers are receiving the right information.

Julie is available to provide a free consultation for your business (no obligation). Use the contact form, below.

Let us help you develop your Coronavirus Communication Strategy

Complete the form below for a free, personal consultation with Julie.

 

 
 
 

Listen to SAMPLES of Coronavirus Communications Strategy at work.

HOSPITAL VISITORS
New restrictions on visitors.

HOSPITAL CALL AHEAD
Please call ahead before coming to the hospital.

HOSPITAL PRECAUTIONS
Alert for patients with certain conditions.

HEALTH INFORMATION
Health Information Management procedures.

SOCIAL DISTANCING
Hospital teaches best practices.

CREDIT UNION GREETING
Incoming call greeeting. New hours, ways to work.

CREDIT UNION HOLD
Your money is safe.

VETERINARY OFFICE
Safe practices; online meds.

PHARMACY
Incoming call greeting.

MEDICAL OFFICE
Incoming call greeting.