When a phone system (also called a platform) is VoIP, it could be on-premise (on site) or hosted (in the cloud or off-premise, off-site. Here we are talking only about phone systems (or services) that are cloud-based.
Many businesses are switching to cloud based, hosted phone service. Typically, the way they get there is something like this:
"Hi, we're the company that brings you your internet service. Did you know we did phones, too? And you don't need to buy any equipment like the old days. We just provide phones that connect to a switch and a router that sends your calls up to the cloud."
Hosted phone systems may be able to receive audio by embedding a URL (internet streaming audio web address) at the user interface. Others can only play audio files that are loaded up to the cloud.
Knowing whether your phone system can play a live stream (URL) can make all the difference.
The troubles with files are MANY.
Easy On Hold is not responsible for the performance, installation or operation of equipment we do not sell. Articles about equipment are for educational purposes only and do not constitute an endorsement of any make or brand. Easy On Hold makes no claims or warranties regarding telephone equipment of any kind.
Easy On Hold® has been developing new technologies that connect live streaming music and messages with more and more hosted, off-premise phone systems. Talk to us about the new and better ways to automate message on hold changes by using streaming audio into these platforms:
Follow the tips and tricks for giving callers a better experience! Our file-builder approach will give you flexibility that other on hold message providers do not offer.Tips For Files On Hold