As Music On Hold Experts™, we offer 5 detailed answers to the question, "What kind of equipment do I need to play music on hold?"
This new device plays music on hold from stream or .mp3 USB drive. Here are the connections used, depending on your phone system:
Sound Card On Phone System: audio cable from RCA or 3.5mm jack.
CISCO CUCM: digital connection mounted on IP address in RTP 8-bit audio.
Genesys Pure Connect: digital connection mounted on IP address in HLS audio format specifically for the Genesys Pure Connect platform.
The 2CBAS plays custom content on a stream controlled in client portal. Mainstream music (with optional announcements played at variable intervals) is also avilable, controlled in client portal.
Features and User Guide are available here:2CBAS Device
Phone systems that can accept a live stream from a URL include Avaya 7+ using Aura Media Server, Genesys Pure Connect, Asterisk, FreeSWITCH, Bicom Systems (and others built on Asterisk), Fusion (using their remote media server), iPitomy appliances, Fortinet appliances, OnSIP (and other FreeSWITCH based systems), CISCO UCCE using VVB.
Each platform has specific requirements regarding the stream type, such as http, https, HLS, PCM.Why Streaming?
Broadsoft based systems such as Nextiva, TPX and others, have been proven to be able to use a custom streaming on hold methodology developed by Easy On Hold®.Broadsoft Streaming
In the Spring of 2019, Easy On Hold® was chosen by Cisco® to develop the only Cisco-supported solution for streaming live content into VVB for callers in queue. The solution, provided both in the cloud and on-premise, has been fully validated by Cisco® for use in VVB version 12.5.
For more than 500 concurrent connections (calls on hold) in the call center, a premise based version of our PCM streaming system is available.
Details on our On-Premise and Cloud-Based solutions for CISCO VVB are here:CISCO VVB
Since the Apple warranty explicitly states that the iPod, iPad or iPhone product is not made to be used continuously (“uninterrupted”), any damage from such use is not warranted.
Apple does not warrant that the operation of the product will be uninterrupted or error-free. Apple is not responsible for damage arising from failure to follow instructions relating to the product’s use. Power adapters may become warm during normal use, and prolonged contact may cause injury.
Basically, any consumer grade audio device is not recommended. Problems with these include: