Why does hold music sound so bad on mobile phones?

This new solution sounds better on mobile cell phones.

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TRANSITIONS

A fresh, new, clear sound for callers on hold

Tired of hearing complaints from customers who say your hold music sounds bad? Warbly, garbled music on hold is no fun, and it's a poor reflection on your brand. Mobile phones (cell phones) know the difference between voice and everything else. Noise-cancelling technology attempts to knock out everything that is not voice.

At Easy On Hold® we like to think outside the box. We know that most on-hold companies will mix music behind the voice recordings for your messages on hold audio. We give you a new option called Transitions.

What's different about TRANSITIONS?

Our message on hold product called Transitions removes the music from behind the voice, so phones don't fight against the sounds they're looking for. In between each voiced topic is a short musical or sound effect "transition" to help listeners think about what they heard and get ready for a new topic.

Specially selected musical transitions

The music queues used between the voice recordings are carefully edited to be brief, uncomplicated (to avoid triggering excessive noise reduction) and offer plenty of variety to match the mood, tempo and tone of each voiced topic.

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music sound wave compared to voice sound wave

Mobile phones use noise-cancelling algorithms to emphasize voice and filter out other sounds (including music).

Hear the difference

EASY ON HOLD
Our own Transitions sound

WESTCONSIN CREDIT UNION
A mix of voices and short musical transitions