This Privacy Policy is designed to help you understand how Easy On Hold and its related organizations and affiliates (“we”, “us” or “our”), collects, uses and shares personal information collected through this website. We value your privacy, and we will not share your personal information with third parties except as described in this Policy without your consent.
BY USING THIS SITE, YOU AGREE TO BE BOUND BY THIS POLICY. IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THE POLICY, PLEASE DO NOT USE THIS WEBSITE OR PROVIDE US WITH YOUR INFORMATION
This Policy applies to our collection, use and sharing of your personal information (a) when you visit our website at https://easyonhold.com and its related sites (the “Site”), (b) receive our communications or participate in our online or offline activities or events, (c) purchase our products and services; and (d) that we obtain from third parties such as resellers, database vendors, content publishers and suppliers.
This Policy applies only to information gathered as described above and does not apply to any other information or websites not owned or operated by us or information collected by us by other means.
This section of our Policy describes the categories of personal information we collect about you and the different ways in which we collect your personal information.
Information You Give Us. Personal information you may provide through the Site or otherwise communicate to us includes:
Information We Get From Others. We may obtain additional information about you from third-party sources, such as service providers, vendors, social media sites, and our sales partners to provide you with more relevant information about our services. This information may include your contact information, buying preferences, and cookie information.
Information Automatically Collected. Our servers and third party service providers may automatically record cookie information in connection with your use of the Site, which includes information such as your Internet Protocol (IP) address, device and browser type, operating system, DNS, the pages or features of the Site that you browsed and the time spent on those pages or features, the frequency with which you use the Site, the links that you click on or use, and other statistics. We collect this information in server logs and by using cookies and similar tracking technologies. See our Cookie Policy below for more information.
Statistical Analyses. We use tools like Google Analytics to help us gather statistical information about the visitors to our Site and how they use the Site on an anonymous, aggregate basis. We may use this information to gain a better understanding of the users of our Site, to improve our Site, and to improve our services. However, we will not associate this data with your personally identifiable data unless required to do so to cooperate with law enforcement activity or other governmental request or to comply with law. This information is collected via cookies and other identifiers that we and third parties place on our site. See our Cookie Policy, below, for more information.
To Provide our Products and Services and Communicate With You. We use your contact information, payment information and other personal information to provide you with our products and services and to respond to your requests, questions, comments, and feedback.
To Improve our Site. We use your cookie information to provide, maintain and improve the Site; better understand your needs and interests, and personalize your experience with the Site; and perform website analytics and database management services.
To Send You Marketing Communications. We may use your contact information to send you newsletters, promotions or other marketing communications, but you may opt out of receiving them as described in the Your Choices section below.
To Create and Maintain Your Account. In order to utilize certain areas of our Site, you may create an account using certain personal information, including your name, email address, and phone number. You have choices about the information included in your account profile. You do not have to provide additional information on your profile; however, additional information may help you get more from our offerings.
To Personalize This Site and Advertise To You. We may use your cookie information to personalize your Site experience and communications and to manage and serve ads you see on the Site or on third party sites. See our Cookie Policy, below, for more information.
For Compliance, Fraud Prevention and Safety. We may use some or all of your personal information as we believe appropriate to: (a) investigate or prevent violation of the law or your agreements with us; (b) protect our, your or others’ rights, privacy, safety or property (including by prosecuting and defending legal claims); (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity; (d) comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities; and (e) where permitted by law in connection with a legal investigation. For example, we may share information with law enforcement to reduce the risk of fraud or if someone uses or attempts to use our site for illegal reasons.
With Your Consent. In some cases we may ask for your consent to collect, use or share your personal information.
This section of our Policy describes the categories of personal information we share with third parties and the types of third parties with whom we share that information.
We do not sell your personal information; however, We may share your personal information with third parties for a number of reasons. For example, we may use third parties to help us design and operate the Site, provide services to support the Site, help us analyze our data, process your credit card information, or send information on our behalf about services and events in which you may be interested. Unless otherwise indicated at the time we collect your information, if we allow third parties to access the personal information we collect, we will have contractual provisions or other appropriate protections in place to ensure such access is for limited purposes and in compliance with this Policy. Specifically, we share your personal information with the following categories of third parties:
Related and Affiliated Organizations. We may share all of the personal information we collect about you with our affiliates and related organizations for use consistent with this Policy.
Service Providers and Business Partners. We may share your personal information with third party companies and individuals as needed for them to provide us with services that help us with our business activities and to promote our services to you. This information may include your contact information, payment information, and cookie information. We may also share your contact information and purchasing history with our business partners who offer a service to you jointly with us.
Compliance, Fraud Prevention and Safety. We may disclose some or all of the personal information we have collected about you as we believe appropriate to government or law enforcement officials or private parties for the purposes described above under the section “For Compliance, Fraud Prevention and Safety.”
Business Transfers. We may sell, transfer or otherwise share some or all of our business or assets, including all of the personal information we have collected about you, in connection with a business deal (or potential business deal) such as a merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy.
This section of our Policy describes your choices with respect to the personal information you provide and the marketing communications you may receive. In addition, some states may grant you additional rights as further described in the “Location-Specific Disclosures” section, below.
Opt Out of Communications. You may opt out of marketing-related emails by following the opt-out prompt in the email. To opt out of other forms of communications, please contact us using the contact information provided at the end of this Policy.
Consequences of Not Providing Personal Information. You are not required to provide all personal information identified in this Policy to use our Site or to interact with us offline, but certain functionality will not be available if you do not provide personal information. For example, if you do not provide personal information, we may not be able to respond to your request, perform a transaction with you, or provide you with marketing that we believe you would find valuable.
What are Cookies? Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies set by the website are called “first party cookies.” Cookies set by parties other than the website are called “third party cookies.” Third party cookies enable third party features or functionality, such as advertising or website analytics, to be provided on or through the website. The parties that set these third party cookies can recognize your computer or device both when it visits the website in question and also when it visits certain other websites and/or mobile apps.
What Cookies and Other Tracking Technologies do We Use? We use several different kinds of cookies on this Site, including strictly necessary cookies, which are cookies that are necessary for the Site to function and cannot be switched off in our systems; performance cookies, which allow us to count visits and traffic sources so we can measure and improve the performance of our Site; and functional cookies, which enable the Site to provide enhanced functionality and personalization. Specifically, the cookies we use are:
| Name | Domain | Category | Purpose |
|---|---|---|---|
| __cf_bm | vimeo.com | Necessary | Supports Cloudflare Bot Management for Vimeo Videos |
| _ga | .easyonhold.com | Analytics | Google Analytics. calculates visitor, session and campaign data and track site usage. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. |
| _gid | .easyonhold.com | Analytics | Google Analytics sets this to store information on how visitors use a website and creating an analytics report. Some collected data includes the number of visitors, their source, and the pages they visit anonymously. |
| _gat_UA-* | .easyonhold.com | Analytics | Google Analytics sets this for user behaviour tracking. |
| _ga_* | .easyonhold.com | Analytics | Google Analytics sets this to store and count page views. |
| lidc | .linkedin.com | Functional | LinkedIn sets the lidc cookie to facilitate data center selection. |
| UserMatchHistory | .linkedin.com | LinkedIn sets this for LinkedIn Ads ID syncing. | Functional |
| AnalyticsSyncHistory | .linkedin.com | Analytics | Linkedin. To store information about the time a sync took place with the lms_analytics cookie. |
| li_gc | .linkedin.com | Functional | Linkedin, to storing visitor's consent regarding using cookies for non-essential purposes. |
| _ce.irv | .easyonhold.com | Session | Runs the web session. |
| cebs | .easyonhold.com | Analytics | Crazyegg sets this cookie to trace the current user session internally. |
| __cf_bm | .zoominfo.com | Necessary | Set by Cloudflare to support Cloudflare Bot Management for zoominfo. |
| _cfuvid | .zoominfo.com | Session | Runs the zoominfo function/session. |
| _GRECAPTCHA | www.google.com | Necessary | To identify bots to protect the website against malicious spam attacks. |
| li_sugr | .linkedin.com | Advertisement | LinkedIn sets this cookie to collect user behaviour data to optimise the website and make advertisements on the website more relevant. |
| bcookie | .linkedin.com | Advertisement | LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser IDs. |
| vuid | .www.linkedin.com | Advertisement | LinkedIn sets this cookie to store performed actions on the website. |
Cookies are not the only way to track visitors to a website. We may use similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Sites. These technologies often depend on cookies to function properly, and so disabling cookies may impair their functioning. If you sign up to receive our e-mails, we will also use cookies in conjunction with these emails. When your browser downloads any graphic content in the e-mail, we will also place a cookie on your computer that will tell us if you come to our website at a later date.
Third-Party Cookies. In addition to our own cookies, we collaborate with various third-party service providers who also use cookies to help us optimize our website, to understand more about the visitors to our website, and to advertise to you. The third parties that place cookies on our Site include: Cloudflare, Google, Hubspot, LinkedIn, and Vimeo. To learn more about how these third parties use cookies, please click the links above or visit their website to view their privacy and cookie policies.
Google Services. We use Google Analytics to help us gather statistical information about the visitors to our Site and to market our products and services, as well as Google Tag Manager, which helps us determine advertisement efficiency, and Google Recaptcha, which helps us identify bots to protect our Site against malicious attacks. This information is collected via cookies and other identifiers that we and third parties place on our site. We and our third party partners may use this information to gain a better understanding of the users of our Site, to advertise to you, and to improve our products and services. To understand how Google collects and processes data, including through the use of cookies and other technologies, please visit please visit https://policies.google.com/technologies/partner-sites. To opt out of the Google Analytics, we encourage you to check out Google Analytics' currently available opt-outs for the web.
How Do We Use Cookies? We and our third party partners may use cookies to gain a better understanding of the users of our Site, customize your Site experience, and to improve our products and services. We also use cookies to provide you with interest-based advertising, which shows interest-based ads to you on sites across the Internet. To support interest-based advertising, we and the companies we have contracted with may use anonymous information about your visits to our and other websites and applications. If you have provided us with other personal information as described in this policy, we may associate that personal information with information gathered through cookies and other tracking technology to offer increased personalization and functionality. Third parties who place cookies and other tracking technology on our Site may also connect the information that they collect from these tools to other sources of information. To learn more about the use of cookies, pixels, or other technologies to deliver more relevant advertising, and to better understand how to manage your personal information, including access to and use by certain service providers, please visit http://www.aboutads.info/choices.
How Can You Disable Cookies and Other Tracking Technology? Depending on the type of browser and device that you use, you may have the ability to control the type of information that these tools use. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.com. Some Internet browsers also may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.
Third Party Sites and Services. The Site may contain links to other websites and services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. We do not control third party websites, applications or services, and we are not responsible for their actions. Other websites and services follow different rules regarding their collection, use and sharing of your personal information. We encourage you to read their privacy policies to learn more.
Security. The security of your personal information is important to us. We take a number of organizational, technical and physical measures that are designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the absolute security of your personal information.
International Data Use and Cross-Border Transfers. We are located in the United States and have affiliates and service providers in other countries, and your personal information may be collected, used and stored in the United States or other locations outside of your home country. Privacy laws in the locations where we handle your personal information may not be as protective as the privacy laws in your home country. However, we will handle your personal information in accordance with this Policy regardless of where your personal information is kept. Regarding transfers from the European Economic Area, Switzerland or United Kingdom to the United States, we rely on the derogations for transfers which are necessary to perform the transaction with you. Where required by law, you may request a copy of the suitable mechanisms we have in place by contacting us as detailed below. If you reside in other non-US jurisdictions, your use of the Site or provision of any personal information constitutes your consent for the transfer of such data to the United States for the purposes identified in this Policy. If you have questions about cross-border transfers, please contact us as detailed at the end of this Policy.
Verifying, Changing, and Deleting Your Information. If you have registered for an account through our Site, you can access, review and manage many changes yourself via your account, including updating your profile information and changing your communication preferences. If the information you are seeking is not available within your account, you can contact us as detailed below and ask us to change, update or fix your information in certain cases, particularly if it is inaccurate. You can also request that we erase or delete all or some of your personal information or otherwise object to, limit, or restrict the use of such information (if we have no legal right or legitimate business interest in retaining such information).
Children. The Site is not intended for use by anyone under the age of 18, nor do we knowingly collect or solicit personal information from anyone under the age of 18. If you are under 18, you should not attempt to use the Site or send any information about yourself to us.
Controller. TBA, Inc. d/b/a Easy On Hold is the controller of your personal information covered by this Policy for purposes of European data protection legislation.
Legal bases for processing. We are required to inform you of the legal bases of our processing of your personal information, which are described in the table below. If you have questions about the legal basis of how we process your personal information, contact us using one of the methods detailed at the end of this Policy.
| Processing Purpose | Legal Basis |
|---|---|
| To provide the Site, communicate with you, and create and maintain your account. | You are subject to a contract with us and we need to use your personal information to provide services you have requested or take steps that you request prior to providing services. |
| To establish and administer accounts, issue invoices, and process payments and refunds. | You are subject to a contract with us and we need to use your personal information to provide services you have requested or take steps that you request prior to providing services. |
| To send you marketing communications. For compliance, fraud prevention, and safety. |
These processing activities constitute our legitimate interests. We consider and balance the potential impact on your rights before we process your personal information for our legitimate interests. We do not use your personal information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). |
| For compliance with law. | Processing is necessary to comply with our legal obligations. |
| With your consent. | Where we specifically ask for your consent to process your personal information, such processing is based on your consent. Where we rely on your consent, you have the right to withdraw it anytime in the manner indicated on the Site. |
| To share your personal information as described in this Policy. | This sharing constitutes our legitimate interests, and in some cases may be necessary to comply with our legal obligations. |
Retention. We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Rights. European data protection laws give you certain rights regarding your personal information. You may ask us to take the following actions in relation to your personal information that we hold:
You may exercise your rights above by contacting us as detailed at the end of this Policy and specifying your request. We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions.
If you would like to submit a complaint about our use of your personal information or response to your requests regarding your personal information, you may contact us as detailed at the end of this Policy or submit a complaint to the data protection regulator in your jurisdiction. You can find your data protection regulator here.
If you are a California resident, this section applies to you in addition to the rest of this Policy.
Personal Information We Collect. We collect your personal information when you interact with our Site or otherwise communicate with us. In the past 12 months, we have collected the following categories of personal information from consumers and have used that information for the following purposes:
| Category of personal information collected | Business purpose of collection | Source(s) of information |
|---|---|---|
| Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, and account name. | To provide our products and services and for marketing purposes. | Directly from you when you provide it to us and from our authorized resellers if you purchase our solution. We also collect unique personal identifiers such as IP address passively from you when you visit our Site. |
| Commercial information, including records of products or services purchased, obtained, or considerTo provide you with our products and for marketing purposesed, or other purchasing or consuming histories or tendencies. | To provide you with our products and for marketing purposes. | Directly from you and from our authorized resellers if you purchase our solution. |
| Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website application, or advertisement. | To provide you more relevant content, track Site visits, optimize your Site experience, and ensure our systems are functioning properly. | Passively when you visit our Site. |
| Geolocation data. | To assist in marketing and identify Site traffic patterns. | Passively when you visit our Site. |
| Professional or employment-related information. | To provide our products and services and for marketing purposes. | Directly from you when you provide it to us and from our authorized resellers if you purchase our solution. |
We will not collect additional categories of personal information or use or retain the personal information we collected for materially different, unrelated, or incompatible business purposes without providing you notice.
Retaining Your Information. We will only keep your personal information in an accessible form which can identify you for as long as we need to for the purposes for which it was collected. Because retention periods vary depending on the purpose for collection, we use certain categories and criteria to determine how long we keep personal information, as further described below. Where your personal information is used for more than one purpose, we will retain your Information for the longer of those periods.
| Type of Personal Information | Retention Period |
|---|---|
| Personal information processed in connection with customer matters | Personal information processed in connection with customer matters Up to 7 years after the date of termination of your use of our solution, unless:
|
| Personal information processed for marketing purposes. | For as long as you have not opted out of our marketing. If you ask us to no longer use your personal information for marketing purposes, we will need to retain certain of your details in our database to ensure that we do not accidentally send you marketing material. |
| Personal information held in our electronic backups | Our electronic backups are retained for 6 weeks |
When we no longer require your personal information, we will take steps to delete or de-identify it. If the information cannot be permanently deleted or de-identified (for example when it is stored in our electronic backups), we will take appropriate steps to ensure that it is: (a) not used in connection with any decision involving you; (b) not shared with anyone except when we are legally required to do so; (c) kept secure; and (d) permanently deleted once possible.
Sharing Your Information. We do not share your personal information with third parties for cross-context behavioral advertising purposes or otherwise sell your personal information, but we may disclose your personal information to third parties for a business purpose.
In the past 12 months, we have disclosed the following categories of personal information to certain third party subcontractors and service providers for a business purpose:
| Category of personal information disclosed | Category of third parties to whom information is disclosed | Category of third parties to whom information is disclosed Business or commercial purpose for disclosure |
|---|---|---|
| The following identifiers: real name, alias, phone number, postal address, Internet Protocol address, and email address. | Customer relationship management software, internet service providers, operating systems and platforms, marketing intelligence tools, mail houses or printers, and payment processors. | To help provide our Site and services and market our solution to you. |
| Internet or other electronic network activity information, including browsing history, search history, and information regarding an individual’s interaction with an internet site, application or advertisement | Customer relationship management software, internet service providers, email marketing provider, operating systems and platforms, marketing intelligence service providers, and payment processors. | To help provide our Site and services and market our solution to you. |
| Geolocation data. | Marketing intelligence service providers | To help provide our Site and market our solution to you. |
In the past 12 months, we have shared for cross-context behavioral advertising purposes the following categories of personal information with data analytics providers and social networks:
You can opt-out of the sale or sharing of your information as detailed in the “Exercising Your Rights” section, below.
Sensitive Personal Information and Personal Information of Children. We do not use or disclose sensitive personal information. We have no actual knowledge that we sell or share personal information of consumers under 16 years of age.
Your Rights. California residents have certain rights regarding their personal information:
Exercising Your Rights. To exercise your rights above, please submit a request to us at https://info.easyonhold.com/do-not-sell-information/, by emailing us at [email protected] or by calling us at 1-888-798-4653. Please describe your request with sufficient detail so we can properly respond to your request. As part of your request, please specify which right you are exercising and be prepared to provide your name and email or mailing address. We may ask for additional information to verify your identity. The information you provide in your request and any follow up information we ask for from you will be used solely to verify your request. After receiving your request, we may need to contact you for further information and will notify you if your request has been granted or declined, or if an exception applies to your request. Only you or an individual designated as your authorized agent to act on your behalf may make a request related to your personal information. We will not discriminate against you if you choose to exercise your rights.
Responding to Your Rights Request. We will try to respond to your request within 45 days. If we need more time, we will contact you with the reason we need more time and the extension period. We will deliver our written response by mail or electronically, at your option. In response to your request to know, we will only disclose the information we have collected in the 12 months prior to our receipt of your request. Our response will also explain the reasons we cannot comply with any request, if applicable. We do not charge a fee to process or respond to your request unless your request is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate prior to completing your request.
If you have any questions or concerns about our privacy practices or information practices, please contact us as detailed at the end of this Policy.
We do not make sensitive data inferences under the law of your state, and we will obtain your consent before doing so in the future and provide you with more details about the purposes of processing and data retention periods at that time. We will only retain your information as long as it is reasonably necessary for the purposes for which it was processed. We do not sell your personal information to third parties or process your personal information for the purposes of profiling in furtherance of decisions that produce legal or similarly significant effects concerning consumers; however, we do process your personal information for targeting advertising, and you can opt-out of this practice as detailed below.
The law of your state gives you certain rights regarding your personal information:
Only you or an individual designated as your authorized agent to act on your behalf may make a request related to your personal information. To exercise your rights above, please contact us as described at the end of this Policy. As part of your request, please specify which right you are exercising and be prepared to provide your name and contact information. After receiving your request, we will use the information you provided to authenticate your identity or your authority as an authorized agent. However, we may ask you to provide additional information if we cannot authenticate your identity or authority based on the information you have provided and the information in our records. We will not discriminate against you if you choose to exercise your rights.
We will try to respond to your request within 45 days and notify you if your request has been granted or declined, or if an exception applies to your request. If we need additional time, we will contact you with the reason and the extension period. We will deliver our written response by mail or electronically, at your option. Our response will also explain the reasons we cannot comply with any request, if applicable. We do not charge a fee to process or respond to your request unless your request is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate prior to completing your request.
If you are a resident of Colorado, Connecticut, or Virginia, you have the right to appeal our refusal to take action on a rights request within 30 days after receiving our decision by contacting us as detailed at the end of this Policy. We will try to inform you of our decision in writing within 45 days after receipt of your appeal, with a written explanation of our decision. If we need more time, we will contact you with the reason and the extension period. If your appeal is denied or if you have concerns about the results of an appeal, you may contact your state’s attorney general by clicking the appropriate link below.
Nevada law gives Nevada consumers the right to request that a company not sell their personal information for monetary consideration to certain other parties. We do not sell your personal information for monetary consideration; however, this right still applies. If you are a Nevada consumer and wish to exercise this right, please submit your request by contacting us as detailed at the end of this Policy.
Easy On Hold
4341 S. Westnedge Ave., Suite 2201
Kalamazoo, MI 49008
United States of America
Phone: +1 (888) 798-4653
Email: [email protected]
This Policy was last updated November 2, 2023.