Of course, no one likes waiting on hold, but it's a part of doing business. During tax preparation season, more callers will be on-hold as you get busier and busier. Each call represents the opportunity for more business, and your reputation is on the line. Providing something helpful while clients wait on hold will make your service sound professional while building that brand in the minds of the people who will be supporting your firm into the future.
Communicating your approach, values and style define your firm. Telephone on hold messaging should be part of your marketing and communications plan. Here are some simple steps to growing your brand with on-hold marketing messages:
These are just a few ways to get some ideas flowing. Next, talk to your Easy On Hold® music on hold expert who will develop a free custom message on hold demo you can hear in 3 business days. Once you begin working with the Easy On Hold team, your custom script, music and announcements come together to create a powerful communications tool that works for you every day, automatically.
Our music on hold experts™ talk to you about your CPA, tax or accounting firm, asking a few questions about your phone system, customers and brand. In 3 days our team builds a custom script and recording so you can hear what your on hold message sounds like (not a generic demo). We work with you goals, technical needs and budget.
Does your firm have an IVR, automated attendant, recorded greeting or after-hours voice recording? Consider matching the professional sound of your messages on hold to your voiced phone greetings. We can help.