Sample Messages On Hold for health care systems, medical offices.
Download Case Study Report On Music and Messages On Hold in Healthcare Today
This case study report reveals that the most common negative patient complaint is on the subject of communication. Most often, the telephone is the method patients use to make appointments and seek answers at health care and medical offices. Easy On Hold® offers effective solutions in specific areas.
HEALTH CARE INDUSTRY CASE STUDY
At health care offices, the phone seems to ring more often these days. Patients, like all of us, are never more than a few inches from their phone. They can simply say, “OK Google, call my doctor.” The incoming call presents both a challenge and an opportunity to health care providers.
Last year The Journal of Medical Practice Managementstudied 35,000 Google reviews of hospitals, health systems and medical groups. The top two patient complaints:
#1: COMMUNICATION (53%)
#2: LONG WAIT TIMES (35%)
Why use phone on hold messages for your healthcare system or office?
When a patient calls, you have three touch-points to consider: The way the phone is answered, what the caller hears while on hold and possibly how the telephone automated attendant handles a call after hours or during busy times of the day. Easy On Hold provides custom on hold messaging and auto attendand (IVR, Voice Mail Greetings) announcements for your medical practice.
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- Choose from over 70 channels of music by your favorite artists
- Blend channels for a unique mix.
- Schedule music to automatically change throughout the day.
- Block unwanted songs
- Profanity free and family-friendly
- Optional announcements/reminders for visitors
- Track history of every song and announcement
- Members and employees will appreciate the custom mix
- Use music to mask sensitive healthcare conversation
Music makes a difference, and our business music system gives you automation, variety and flexibility.
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