This case study report reveals that the most common negative patient complaint is on the subject of communication. Most often, the telephone is the method patients use to make appointments and seek answers at health care and medical offices. Easy On Hold® offers effective solutions in specific areas.
At health care offices, the phone seems to ring more often these days. Patients, like all of us, are never more than a few inches from their phone. They can simply say, “OK Google, call my doctor.” The incoming call presents both a challenge and an opportunity to health care providers.
Last year The Journal of Medical Practice Managementstudied 35,000 Google reviews of hospitals, health systems and medical groups. The top two patient complaints:
#1: COMMUNICATION (53%)
#2: LONG WAIT TIMES (35%)
When a patient calls, you have three touch-points to consider: The way the phone is answered, what the caller hears while on hold and possibly how the telephone automated attendant handles a call after hours or during busy times of the day. Easy On Hold provides custom on hold messaging and auto attendand (IVR, Voice Mail Greetings) announcements for your medical practice.
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As a medical practice administrator, I have discovered there is an opportunity with the Easy On Hold® solution to improve and expand on our marketing effort. It’s actually a very key component of our marketing.Kurt Kuppler, Practice Administrator
Excellent, EASY and effortless. I would recommend this service to everyone!Jen Miranda, Ardor Health Solutions, Coral Springs, FL
Just listened to the new message on hold for our medical office. We loved it! The voice was spot on.Sophia Lloyd, JAI Medical Center