Building, Construction Industry Message Music & Messages On Hold
Message On Hold For Building & Construction Businesses
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- Hear our voice talent talk about your business.
Are you delivering great customer service in the competitive construction marketplace?
Construction Business Owner magazine put it this way, "Great customer service starts with improved communication." Is your process user-friendly? Have you trained everyone in your office on the best way to answer the phone and talk to clients? What happens when callers are placed on hold?
People want information
One of the simplest ways to improve customer service is to implement a custom message on hold program. If a caller is left on hold in silence, they may think the call has been disconnected. Music? Yes, music can be added to your phone system, but in national surveys, more than 75% say they'd like to hear something other than just music on hold. People prefer information that can help them as they choose your firm or continue work with you.
Old Castle, the leading concrete provider in the US, has been able to communicate specific hours of operation, critical to the supply chains they manage. Clients need to know if you're closed for a holiday or if you've changed or extended your hours.
BlueLinx, Universal Forest Products and Universal Forest Products are just a few of the construction industry clients that use Easy On Hold custom messages.
More than information: on hold messages build relationships.
Take a look at the topics listed below and imagine your company going beyond the basic. Build your reputation. Build trust.
What Callers Are Hearing
- Green construction
- Remodeling and upgrades
- Additions, indoors and out
- Design consultants
- Design consultants
- Articles about us
- Our history
- Unique features and amenities
- Energy savings built right in!
- Emergency building services
- Commercial construction services
- Looking for talent, join our team
- Great products for construction
- Concrete and asphalt, delivery and service
- Our website and social sites
Most calls get placed on hold.
Take a few moments that callers give you to communicate what makes you unique. Your company history and character matters. Build trust. Remember that your callers may have seen something about your company in an advertisement, on the web or perhaps are calling on a recommendation from a friend. Reward their efforts with positive, helpful information while they wait on hold.