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Veterinary and Animal Hospital Messages On Hold

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Tell them how much you care

Lakeview Animal Hospital has a history of excellent pet and animal care. In recent years, Lakeview has stepped up their communications game, adding a patient reminder system, customer web portal and email reminders into the mix.

Lakeview Veterinary Practice Owners with Dog

Doctors at Lakeview Animal Hospital have a presence on the web, in the mailbox, in the email inbox and on the phone, using messages and music on hold marketing to talk to clients while they wait.

Helping your clients remember their appointments and reminding them when their pet is due for vaccinations is a great way to be helpful. But there's so much more that you do! Getting the phone to ring by sending post cards, keeping up a Facebook page and sending e-mails is a good thing. But what happens when you get a response to these efforts?

What Callers Are Hearing

  • Sentinel, Revolution and other parasite prevention
  • Boarding services
  • Health tips
  • When travelling...
  • Veterinary acupuncture
  • Nutrition
  • Summer, Winter, Valentines, Christmas, Halloween and Thanksgiving tips
  • What to do in an emergency
  • Dental care
  • Diagnostic ultrasound
  • Caring for senior pets
  • Preventative care
  • Exotic pets
  • YouTube videos
  • Our website and social sites

Most calls get placed on hold.

Easy On Hold can set up a message on hold program that keeps callers on the line while your staff is busy handling day-to-day responsibilities, and can "close the loop" when it comes to marketing messages. Imagine a caller receives a post card and calls your office. A majority of calls get placed on hold for at least some time. During that brief hold, your professional phone on hold system can deliver news such as, "We're sponsoring a dog walk-a-thon," or "Here's an idea for protecting your pet from high heat this summer," or how about "Halloween candy can be fun for the kids, but keep it away from your pets."

Any time of year, you have something important to say and an opportunity to make sure your customers know you care.