The beautiful J.W. Mariott in Grand Rapids, Michigan. Custom phone on hold messaging by Easy On Hold®.
Phone call management is critical to the success of your hospitality business.
Your guest's stay usually begins with a phone call. Is it a friction point for your hotel? Bad customer service is a very common guest complaint that can lead to a very bad review.
While you pay attention to room quality, wi-fi, proper billing, etc., let an automated message on hold keep callers in a good mood and staying on the line.
How to implement phone on hold messages that exceed expectations.
The Easy On Hold® streaming messages on hold are time-sensitive through cloud automation. Guests are greeted with "good morning" and "good afternoon". Special time-of-day and day-of-week topics are so pinpoint relevant to the caller that they feel like you really care. Callers stay on hold longer and are impressed with specific information they actually find very interesting.
This high-touch approach to handling callers waiting "on-hold" is helping many marketing and tech-savvy hotels today, thanks to the unique streaming technology developed by Easy On Hold®.