Phone on hold is a best-practice for insurance businesses. Easy On Hold® is the provider of messages and music on hold for eHealth, Answer Financial, Allegiance Insurance and even the company with those hillarious tv commercials, as well as businesses of every size.
Small family-owned insurance businesses and the large providers both know that a great customer experience makes all the difference. A potential client can quickly hang up and in a few clicks make a purchase elsewhere. Here are some ways to improve the caller journey:
We've got more great tips, below.
Your Easy On Hold representative is an expert with professional script writing services close at hand. Often, to get a better idea of how to use messages on hold, a company will request a free demonstration audio production, including custom script, voices and music. There are many things your insurance company should think about including in a custom message on hold:
These are just a few ways to get some ideas flowing. Next, talk to your Easy On Hold® music on hold expert who will develop a free custom message on hold demo you can hear in 3 business days. Once you begin working with the Easy On Hold team, your custom script, music and announcements come together to create a powerful communications tool that works for you every day, automatically.Request a Free Demo