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Pika Micro Warp Plus Technical Support

Micro Warp Plus Administrator's Guide

Micro Warp Plus Administrators Guide

Setting Up The BroadSoft® Switch

Use the BroadSoft GUI to log on to the BroadSoft switch. Ensure that you create a Music on Hold Identity/Device Profile at the group level with settings as shownbelow.

Broadsoft GUI music on hold identity device profile

Click services in the left navigation menu. The Services screen appears. Click Music/Video on Hold.

broadsoft screenshot services navigation menu

The Music/Video on Hold Modify screen appears.

  1. Ensure that you are on General Settings page.
  2. Click External Source.
  3. Click Identity/Device Profile.
  4. Select a profile from the Identity/Device Profile Name list. It should correspond to the one added at the group level above.
  5. In the text box for Line/Port, type the username. It must match the value of the parameter Username provisioned on the WARP appliance.
  6. In the menu beside the text box, select the item that matches the value of Domain provisioned on the WARP appliance.
  7. Click Apply, to save.
music video on hold modify screenshot - broadsoft

Using MoH

  • Ensure that the music source is plugged into the audio in port.
  • When a user on the network places a call on hold, the remote party hears the music source.

Contacting PIKA Technologies

Customer Care

For support issues, phone or e-mail our Customer Care department at the following:
Tel: +1-613-591-1555
Email: support@pikatech.com

International Headquarters

PIKA Technologies Inc.
359 Terry Fox Drive, Suite 230 Ottawa, Ontario, Canada K2K 2E7
Tel: +1-613-591-1555