Live Streaming Music And Messaging for Bicom Systems

Bicom Systems Partners with Easy On Hold for More Productive MoH

PBXware users expect a level of quality that Bicom Systems has found with Easy On Hold. With more flexibility and ease-of-use, Easy On Hold does more for your company than other MoH providers.

Easy On Hold allows for more content that can be scheduled and rotated for a productive user experience. Users can include custom marketing messages to broadcast at given times to make the most of time spent on hold. Options include:

• Custom recorded on-hold messages (in many languages)
• Classic on-hold music with periodic generic announcements
• Custom IVR greetings

PBXware 4.1+ accommodates the custom streaming URL provided through your Easy On Hold^® account. Deployment is quick and as simple as copying and pasting. Log in to your Easy On Hold^® to adjust content schedules and even prioritize on hold announcements more or less often over the stream. This new delivery system means an end to loading audio files that can become out-of-date.

The Easy On Hold stream is 128Kbps .mp3 (also available is popular music streams at 192Kbps) using little bandwidth while delivering a clear, professional sound.

Easy On Hold^® music and voice services can be used with all editions of PBXware: Call Center, Multi-Tenant and Business.