Mitel MiVoice Business Streaming Queue Music™ On Hold
Configured SIP extension.
Redundant, customized streams.
Content management portal.
Licensed music, including popular hits.
Satisfy the demand to replace default music with an easily-managed audio content stream.
A Scalable, Proven Solution for MiVoice Business
The EOH streaming appliance, Streaming Queue Music™ (SQM)transcodes streams of audio to a registered SIP end-point.
To enable streaming audio to callers, the end-point must be configured as the MOH resource, to be used as a kind of “conference room” where calls hear the audio stream while waiting.
The Streaming Queue Music™ service establishes a unique connection to as many end-points as needed. Streaming audio content can be shared across multiple call groups, or uniquely assigned to each of many call groups (sales, support, regions, etc.). Hundreds of concurrently-held calls are supported for each stream instance.
Schedule a consultation with our engineering team.
Key questions our teams must discuss include:
The number of data centers to be used.
The number of call groups each needing a unique content stream.
The maximum number of concurrently-held calls in each call group.
Understanding capacity will determine whether our cloud solution or on-site appliance should be utilized.
Working MiVB with an available Enterprise IP User License to be assigned for this application is required.
Working Teleworker solution with available licenses to be assigned for this application is also required.