The EOH streaming appliance, Streaming Queue Music™ (SQM)transcodes streams of audio into various formats, and is in use on a variety of platforms. The SQM solution is capable of providing MOH streams (from the cloud or as on on-premise appliance) to a registered SIP end-point.
To enable streaming audio to callers, the end-point must be configured as the MOH resource, to be used as a kind of “conference room” where calls hear the audio stream while waiting.
The Streaming Queue Music™ service establishes a unique connection to as many end-points as needed. Streaming audio content can be shared across multiple call groups, or uniquely assigned to each of many call groups (sales, support, regions, etc.). Hundreds of concurrently-held calls are supported for each stream instance.
Key questions our teams must discuss include: