Nextiva Partner Streaming Music On Hold
Easy On Hold® is an official sponsor of Nextcon.
Easy On Hold® is an official sponsor of Nextcon.
Customers often complain about the default music on hold (MOH) that comes on the Broadsoft platform:
Here is a simple solution to the Nextiva/Broadsoft music on hold problem.
Easy On Hold® has developed a live streaming music on hold platform that works with Nexitva/Broadsoft. It's a convenient, managed music and messaging on hold service that does not require loading files and also does not play from the beginning of a single piece of music. In fact, this live stream is an unlimited source of music.
Your customers log in to a personalized online dashboard to request, approve and schedule music and messages. Callers receive a customized experience that builds loyalty to your customer's brand.
Customers can choose music or voiced messages. Voiced messages are presented as individual topics, each about 40 seconds in length. Each topic can be programmed with start and stop dates and times. The stream plays continuously, randomizing topic playback, treating callers to fresh audio every time they are placed on hold.
Easy On Hold® is looking for Nextiva users interested in beta testing streaming MOH.User (marketing/manager/owner)logs in to request the creation of one or more "topics". A topic is a 20 to 30 second long voiced recording. Typically, unique music enhances each topic.
The Easy On Hold® studio produces the topic audio in 3 days or less. Upon approval, the audio is scheduled to play (in a randomized fashion, so callers can't predict what's coming next).
A topic can be scheduled to play at a certain time, day or duration of days and times. This allows "good morning" or special day-of-week announcements, which impress callers.
When you have a topic that's time-sensitive or something you want all callers to hear, use our priority settings to make that topic play more often.
The EOH portal will allow users to monitor the audio callers are hearing. Data is collected to aid in setup and troubleshooting. Streams complete self-checks.
The EOH Gateway Server receives the URL request and locates the client stream. In the unlikely event the client stream is unavailable, a substitute music stream is automatically provided.
Bandwidth consumption is just 0.025 GB/hr. for the mono 128kbps stream.
Once installed, the URL does not change. No further maintenance is required.
All music on hold must be properly licensed, either through the appropriate Performing Rights Organization in your country, or a licensed provider, such as Easy On Hold®. Beware of your licensing liabilities before putting music on hold.