If you have a small business and would like to give callers the impression of profesionallism, this setup might be perfect for your office. The VTech 4-Line Small Business System Main Console (CM18445), works with the Easy On Hold® 2 Channel Business Audio System, allowing streaming music and messages on hold that sound just like a major call center
This VTech phone has a place to plug in our message on hold player device, so callers will hear your messages while they wait on hold.
The model CM18445 Main Console is the only phone from VTech with the music on hold input and capabilities. Phone lines plug into this phone in addition to the music on hold audio device.
The CM18445 will work with other phones in the same "family": CM18245 Cordless Extension Desk Phone and the CM18045 Cordless Extension Handset.(Extensions require the CM18445 Main Console in order to operate.)
These phones can be purchased from the VTech website. TIP: Call the VTech support line at (800) 595-9511 and listen to the automated answering announcements. You will receive a discount code to use when checking out at vtechphones.com.
If you purchased your phones in an office supply store or appliance store, they likely are not able to use music on hold. There is no place for the audio to plug in to the phone and there's no "brain" in the phone to tell it when to play music on hold. These phones use a "plain ol' phone line" or land-line and can handle either 1, 2 or 4 lines. Panasonic, RCA, AT&T.
Easy On Hold is not responsible for the performance, installation or operation of equipment we do not sell. Articles about equipment are for educational purposes only and do not constitute an endorsement of any make or brand. Easy On Hold makes no claims or warranties regarding telephone equipment of any kind.
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Connect to your internet router (or use the built-in wifi) and connect the audio output to your audio or phone system. Use optional volume control on the device.
This professional-grade audio player device is compatible with most phone systems. The output is ideal for the connection required by your phone system. The audio cable (included) connects to your phone system's MOH input. An audio adapter plug is included for systems using alternative connections.
You'll hear full quality sound from the internal audio processors.
Recommended: use a “guest” network or DMZ to simplify network settings.
The Business Audio System makes a great message on hold player without network connectivity. Audio from a USB drive plays continuously.