Learn How Music On Hold Messages Work

Phone systems, music licensing, scripts, ideas and information.

Coronavirus Communication Strategy

Learn 4 ways to get the right information to your callers.

Video: Coronavirus Communications

The Music On Hold Experts™ Blog

Tips, ideas, updates, inspiration. 100+ helpful articles.

Music On Hold Experts™ Blog

Learn What Is Working With Today's Callers

How to Build Brand Loyalty During Customer Wait Times
Report: the music on hold dilemma

For many organizations, addressing phone hold time is not part of an overall brand and customer service strategy. Voice contact with your customer base is an opportunity to build brand loyalty, even when that customer is waiting to speak to an available representative.

Learn How Music On Hold Works

on your ON SITE phone system
illustrates connection between on site phone system and messages on hold player

CISCO, Avaya, Mitel, Asterisk, Allworx, Elastix, NEC, Shoretel, Genesys, Nortel, Toshiba, Fortinet, iPitomy

Learn How Music On Hold Works

on your OFF SITE phone system
diagram illustration shows Voip phones connected to cloud

8 X 8, Broadsoft, Ring Central, Nextiva, Uniti, TPX, 3CX, Comcast, Cox, Vonage, Grasshopper, Jive, Ooma, Phone.com, Fusion 1-VoIP, FluentStream, Dialpad, Business Voice, Global Meet, Five9, Vesature, twillio, Weave, net2phone, Skype for Business, Bicom Systems, FreeSWITCH, OnSip

Learn How To Choose a Music On Hold Messages Company

illustration of web search
  • music on hold
  • messages on hold
  • phone on hold music
  • IVR phone greetings

Are they all alike? Make the right choice. Learn how to navigate contracts, lingo and technology.

Learn About Businesses Like Yours

samples and ideas for your industry
4 images together showing people working in an equipment dealer, medical office, small cafe and construction site.

Apartments, Assisted Living, Construction, Credit Union, Car Dealer, CPA, Tax & Accounting, Dental Practice, Education, Equipment Dealer, Fitness Center, Health Care, Hospitality, Insurance, Manufacturing, Orthodontics, Real Estate, Restaurant, Salon Spa, Technology, Transportation, Veterinary Practice.

Learn About Equipment & Technology

connections to various phone systems
Business music audio player device shows various connections for audio, digital outputs.

Do you need equipment? Good ideas and bad ideas for getting music to play on your phones. New call center solutions using digital connections. Phone systems that need no equipment at all.

Hold Message Script Tips

how to get real results from phone on hold marketing
Female announcer recording messages on hold in studio with headphones and microphone.

Phone on hold message script tips, ideas, advice. How to speak to "the ear". How to prompt action and build your brand using phone on hold scripts.

Learn About Music Licensing

phone on hold music and overhead/background music
letter from ASCAP, BMI, SESAC, GMR, SOCAN asking for music licensing fees.

ASCAP, BMI, SESAC, GMR, SOCAN are sending letters to businesses requesting $750 to $30,000 for each and every song played without a proper license. Personal streaming music accounts like Pandora and Spotify are not legal in your business.

Music On Hold Installation

tips & tutorials on making music and messages on hold play on various phone systems
music on hold player device with audio cables for installation.

If you're looking for guidance on installing music on hold (messages on hold) at your business, let the Music On Hold Experts™ help. Here we have a collection of articles covering various phone systems. Even if you have an older PBX system, we can help.