Music On Hold Messages by Easy On Hold: +1-269-342-4653 | 1-888-798-HOLD | 1-888-798-4653

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Messages On Hold, Music On Hold Experts, Voice Prompts, Business Music +1-269-342-4653

Why do companies like T-Mobile, Frontier Communications,Norwegian Cruise Lines and Republic Sevices use Easy On Hold? Because

  • They want to work with the #1 phone on hold technology provider
  • They need to maintain a professional sound when calls are answered, and when they're placed on hold
  • They only want properly-licensed content
  • They demand fast turnarounds on recordings (1 to 3 days, max)
  • They like the value the total Easy On Hold solution provides.

Business Voice Greetings

When a call comes in to your business, you have only seconds to make a good impression. Professional voice phone greetings are an important piece of your public image. If callers hear a phone technician, office manager or a variety of different voices in your IVR (voice response or call routing) queues, they're less likely to do business with you.

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Streaming Messages On Hold Service

More than a billion people listen to streaming music through various services. Yet, in the music on hold business, most audio is still delivered using older, inconvenient methods (Cassette tapes? Yes, still!). Easy On Hold pioneered streaming music and messages on hold several years ago, and has perfected this hands-free, great-sounding and reliable system of playing messages and music on your phones.

MUSIC ON HOLD MESSAGE STREAMS

+ Music & Voice

Music on hold helps callers know they're still connected, but still 70% of callers will hang up within 2 minutes. Adding "thank you for calling" greetings helps reduce call hang-ups by just 3%, according to an American Psychological Society Study. That same study concluded that majority of callers prefer information on hold such as messages or announcements.

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Affordable Music Mix For Business

Meet Brandi. Brandi Music is our own unique in-store music streaming service that plays hit songs or any other style of music into your business, retail space, public space or waiting room. Restaurants, bars, hotels and offices are using Brandi Music right now. Why? It's good for business! There's plenty of evidence that music increases sales, improves employee attitude and keeps customers in your space longer.

RETAIL BACKGROUND MUSIC

Tips For A Better Caller Experience

Custom on hold announcements make small companies sound big and bigger companies sound friendly.
  • Useful Information Is The Key. Rather than use generic hold greetings, use time-sensitive messages and a "call to action".
  • Use One Topic At A Time. A "single idea" will be more powerful than a "kitchen sink" approach. Focus on one topic with it's own call-to-action.
  • Short and Efficient Wording Is More Powerful. A professionally-written script will stay brief, with "impact words" that leave a memorable impression.
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Message On Hold Script Tips And Ideas

Streaming On Hold Features

  • Instant Updates. Need to make a change? New audio becomes available immediately. No waiting.
  • Easy Control Across All Locations. Streaming on hold messaging is especially useful for businesses that manage multiple locations. Our customers include call centers and contact centers, John Deere dealer groups, credit unions, financial institutions, educational campuses and many other industries in need of centralized control of the phone on hold audio.
  • Priority Messages. Are all of the topics in your on hold message rotation equally important? Of course not. An upcoming event, a limited-time offer or new feature announcement deserves to be heard more often. Our exclusive priority scheduling feature assigns each topic a value that makes it play more or less often than others. Brilliant!
  • Automated Scheduling. With streaming on hold programming, each individual topic can be set to start and stop as needed. Set the month, week, day or even the time of day for each message. "Good morning" and "good afternoon" greetings are very friendly and impressive to callers.

Music In My Business

What your visitors hear while in your space "says a lot about you".
  • Be Unique. With 60+ channels (genres), and the ability to blend channels, Brandi lets you create your own special music mix. Music creates brand identity (that's why we call it Brandi). It provides personality and style for about a dollar a day.
  • Music Performance Licensing Paid. If you're using a personal service such as internet radio, Pandora, etc., without paying license fees to ASCAP, BMI, Global Music Rights, SESAC or in Canada, SOCAN, then you're in violation that can really cost you. Fines run up to $30,000 per song infringed (used illegally). Let us provide all of the music licensing you need, at a lower cost than doing it yourself.
  • Avoid Profanity. Most satellite and internet stations play offensive content that can be a big turn-off to your visitors. Brandi filters out strong language and inappropriate lyrics.
  • Avoid Commercials For Other Businesses. You have likely been in a restaurant that plays Sirius XM Radio with commercials and promotional interruptions. Perhaps you've heard Pandora in a business, complete with advertisements. You can do better. Choose a music-only option from Brandi, or add custom announcements for your business.
  • Business Music On Hold? Yes, you can use our Brandi Music service on hold as well as in your space. The costs are very minimal.

    • Sample music you can play with Brandi Music

Business Voice Recordings Reduce Hangups

Professional IVR - Call Routing - Automated Attendant
office hanging up the phone
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Get more Phone prompts, voice mail, IVR greetings ideas and talk to a messaging expert at Easy On Hold®

  • Automated Attendant. Your business voice mail system or call center may answer each call with a "main greeting" such as, "Welcome to ABC Company. For sales, press one". This call tree or call flow should be carefully and efficiently worded. A professional voice artist will know how to make the greeting clear, but swift. Which option is most important to your business? A restaurant of hotel should say, "To make a reservation..." as the first and most important choice.
  • After-Hours Phone Greeting. Even if you have live human answering calls all day, it's important to have prepared messaging options for after-hours. Use voice talent that answers with authority, friendliness and clarity.
  • Spanish, French or Other Langages. Recently, Easy On Hold® recorded many greetings in Russian, Korean and Spanish for the famous NYU Langone Medical Center. Ask about translation and world voice options available here.

We'll produce your custom message on hold demo in 3 days at no cost.

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What customers are saying

"I worked with many companies, but none have exceeded my expectations like Easy On Hold®. They do everything they promise, and more."

Gary Rosner Fresh Digital Presence

Since choosing to work with Easy On Hold®, we have had such a smooth experience. No matter what our question or concern is, we always get assistance—and with urgency. They also developed a new online creative content manager that's very easy to use and makes creating each message very straightforward. We are very happy with the entire program and Easy On Hold team! We would recommend them to any business.”

Nicole Glisczinski
RIESTERER & SCHNELL, INC.

Message On Hold Marketing Case Studies

dentist office on holdmusic

Dentistry

whitening options • Hidden Braces®, Invisalign®, aesthetic brackets • social media • children's dentistry • cosmetic dentistry.

"We were very impressed with the script. I wish every group of people we did business with was as talented, efficient and pleasant as the Easy On Hold® team." — Dr. Ben Balevi, Eastview Dental, Ontario CA

vet pet hospital uses on hold messages

Veterinary

parasite prevention • boarding services • acupuncture • nutrition • emergencies • dental care • website and social media.

"We are very happy with Easy On Hold®! They worked with us to make our on hold message personal and informative. We would definitely recommend them." — North Boros Veterinary Hospital

credit union exterior where on hold messages are in use

Credit Union

home equity loans • auto loans • member loyalty programs • youth accounts • online banking • secure and trustworthy • upcoming events.

"We have seen loan volume increase threefold since adding Easy On Hold®." — Brad Warner, Fairless Credit Union, Fairless Hills, PA

healthcare medical industry on hold audio customer

Healthcare

prepare patients prior to their visit • hours, parking, location • patient comfort • meet the doctors • special services • healthy living tips.

"Excellent, EASY and Effortless. I would recommend this service to EVERYONE!" — Jen Miranda, Ardor Health Solutions, Coral Springs, FL

john deere dealer that uses Easy On Hold messages

Agriculture & Turf

parts department promotions • limited-time financing • holiday music • get ready for winter, spring • Deere Season.

"Everyone we work with is very nice and very helpful! All of our on hold messages were ready very quickly! Great company to work with!" — Amanda Hadley, Coastal Equipment, Virginia Beach, VA

two lovely senior ladies at assisted living facility that uses Easy On Hold messages

Assisted Living

facility features and comforts • medical care levels, nursing, therapy • quality of care • social and community events.

"Easy On Hold® is one of the best values we can recommend. The process is simple, music and vocal choices are excellent and their customer service is second to none." — Liz Countess, Practice Marketing Specialists, Inc.

big truck moving down the highway

Transportation

driver excellence • dedicated logistics offers • warehouse • certifications • safety • drivers wanted.

Our customers stay informed and entertained when on hold. I would definitely recommend Easy On Hold® to everyone." — Tami Phelps, Commercial Truck Co., Salinas, CA

orthodontist with patient

Orthodontist

Incognito Hidden Braces® • Invisalign® • start treatment at the right time • contests, patient events and marketing events • website and social media.

"The customer support is excellent. I enjoyed working with your company." — Lauren Kendall, Rocky Mountain Orthodontics, Denver CO