Innovative, yet easy. Let's build world-class customer experiences together.
Get your free music on hold strategy session. Available for contact centers and businesses of any size. We'll get you all the info you need and show how to improve caller satisfaction.
We love working with Easy on Hold! They are extremely helpful with all our questions and the messages they put together are upbeat and professional. One of the best features is being able to schedule our messages throughout the month so we can promote what is needed at the right time.
Service and content is top notch and easy to use. I've been impressed by their follow through; they periodically check the service to ensure it's working with your system. Everyone I've worked with here is highly competent. Service works with custom asterisk installs (mpg123 streaming url), which is another bonus; updates don't require any additional work for you on the backend.
Over and over I am thankful for our EOH service. Their team goes above and beyond to help us in emergency situations, strategize or just check up. One of the best resources we have at our company and I highly recommend.
Traditional Message On Hold. You'll hear voice mixed with music. Plus, listen for how Easy On Hold® makes your messages sound fresh.
Clearer Sound. Phones enhance voice and filter out music. That's why Transitions is a better way to message.
Your own radio station. Custom branding with your choice of music. Currently playing: Family Friendly and The Mix.(Blend up to 4 channels at once.) Browse 70+ Channels
Brandi Music - 70 channels of great music, including your favorite artists. Add voiced announcements that never interrupt a song. Currently playing: Pop Smile and Rockin' Easy.
Easy On Hold® has much more to offer than most message and music on hold providers.
|FEATURE||EASY ON HOLD®||OTHER PROVIDERS|
|3-DAY TURNAROUNDS||All scripts and audio: 3 business day maximum turnaround.||Often 1 to 2 weeks (or more).|
|24/7 SUPPORT||Highly qualified engineering support 24/7.||Part-time or third-party.|
|ALERT SYSTEM||Receive text or email when content is about to expire.||N/A|
|POPULAR ARTISTS||Specially-licensed hit music by popular artists (70+ Channels). For "on-hold" and "overhead" as background music.||Callers are told they can "choose the music style" but don't hear their favorite artists.|
|CREATIVE CONTENT MANAGER||Easy, organized content management, script templates, audio approval, etc.||Email attachments (unreliable).|
|DIGITAL CONNECTIVITY||Highly-available, redundant I.P. connections to many platforms.||Analog audio connection (wired) or audio files.|
|RANDOMIZATION*||A library of individual topics play randomly, improving caller retention.||Loop of topics heard in the same order, over and over causes hang-ups.|
|AUTOMATION*||• Start/Stop dates
• Day-of-week; Time-of-day
|• Time-consuming manual file management
• Out-of-date messages may play
|PRIORITY MESSAGES*||Time-sensitive messages are heard by more callers.||N/A|
|INSTANT START/STOP*||Changes are heard immediately.||Hours, days or more to change content.|
|ON-PREMISE SOLUTIONS||• 2-Channel Business Audio System
• Streaming Queue Music™ appliance (Virtual Machine)
|• Older devices with analog connections
• Third-party devices
|HOSTED CLOUD SOLUTIONS||Hosted streaming music and messages.||N/A|
|*Available with hosted streaming solution.||printer-friendly pdf|
On our FREE strategy session (WebEx or Phone), a music on hold expert™ will discuss the following:
"We were very impressed with the script. I wish every group of people we did business with was as talented, efficient and pleasant as the Easy On Hold® team."— Dr. Ben Balevi, Eastview Dental, Ontario CA
whitening options • Hidden Braces®, Invisalign®, aesthetic brackets • social media • children's dentistry • cosmetic dentistry.
"We are very happy with Easy On Hold®! They worked with us to make our on hold message personal and informative. We would definitely recommend them."— North Boros Veterinary Hospital
parasite prevention • boarding services • acupuncture • nutrition • emergencies • dental care • website and social media.
"We have seen loan volume increase threefold since adding Easy On Hold®."— Brad Warner, Fairless Credit Union, Fairless Hills, PA
home equity loans • auto loans • member loyalty programs • youth accounts • online banking • secure and trustworthy • upcoming events.
"Excellent, EASY and effortless. I would recommend this service to everyone!"— Jen Miranda, Ardor Health Solutions, Coral Springs, FL
prepare patients prior to their visit • hours, parking, location • patient comfort • meet the doctors • special services • healthy living tips.
parts department promotions • limited-time financing • holiday music • get ready for winter, spring • Deere Season.
"Everyone we work with is very nice and very helpful! All of our on hold messages were ready very quickly! Great company to work with!"— Amanda Hadley, Coastal Equipment, Virginia Beach, VA
facility features and comforts • medical care levels, nursing, therapy • quality of care • social and community events.
"Easy On Hold® is one of the best values we can recommend. The process is simple, music and vocal choices are excellent and their customer service is second to none."— Liz Countess, Practice Marketing Specialists, Inc.
driver excellence • dedicated logistics offers • warehouse • certifications • safety • drivers wanted.
Our customers stay informed and entertained when on hold. I would definitely recommend Easy On Hold® to everyone."— Tami Phelps, Commercial Truck Co., Salinas, CA
Incognito Hidden Braces® • Invisalign® • start treatment at the right time • contests, patient events and marketing events • website and social media.
"The customer support is excellent. I enjoyed working with your company."— Lauren Kendall, Rocky Mountain Orthodontics, Denver CO