See what happened when we kept asking, "What if...?". What if there was a better way to do messages on hold? The new and better way to connect with callers is here.
We'll work harder, listen more closely, and show you how to turn callers into lifelong customers.
When you place callers on hold and they hear a loop of music with "thank you for calling" greetings, you're letting them know that they're in for a typically boring on hold experience. Learn how to engage callers with something different by reviewing this article. Even with music on hold and "thank you" messages, 67% of callers hang up before the call is ansered (American Psychological Association).
Your on hold company should learn about your business and your callers. Then, together, a script is developed that informs, educates and/or sells to your callers. The on hold company should provide samples and a free demonstration production, with your choice of licensed music. There should be a mutual understanding about your phone system and how the music and messages will be implemented.
Most phone systems can use a external device, or music on hold player to play audio into the phone system. When callers are placed on hold, they will hear the messages "in progress" rather than from the beginning. Newer "hosted" VOIP phone systems may not allow an external device and may in fact play an uploaded audio file from the beginning every time the hold button is pressed.
When you call a business and the phone is answered by a recorded voice, you are hearing an automated attendant, also called auto-attendant, IVR, voice prompts or call tree. For some systems, these announcements can be recorded by Easy On Hold®, but sometimes these greetings must be called into the system "live". If at any time your call is transferred or if someone pushes the hold button, a separate recording called a music on hold message will play.
whitening options • Hidden Braces®, Invisalign®, aesthetic brackets • social media • children's dentistry • cosmetic dentistry.
"We were very impressed with the script. I wish every group of people we did business with was as talented, efficient and pleasant as the Easy On Hold® team." — Dr. Ben Balevi, Eastview Dental, Ontario CA
parasite prevention • boarding services • accupuncture • nutrition • emergencies • dental care • website and social media.
"We are very happy with Easy On Hold®! They worked with us to make our on hold message personal and informative. We would definitely recommend them." — North Boros Veterinary Hospital
home equity loans • auto loans • member loyalty programs • youth accounts • online banking • secure and trustworthy • upcoming events.
"We have seen loan volume increase threefold since adding Easy On Hold®." — Brad Warner, Fairless Credit Union, Fairless Hills, PA
prepare patients prior to their visit • hours, parking, location • patient comfort • meet the doctors • special services • healthy living tips.
"Excellent, EASY and Effortless. I would recommend this service to EVERYONE!" — Jen Miranda, Ardor Health Solutions, Coral Springs, FL
parts department promotions • limited-time financing • holiday music • get ready for winter, spring • Deere Season.
"Everyone we work with is very nice and very helpful! All of our on hold messages were ready very quickly! Great company to work with!" — Amanda Hadley, Coastal Equipment, Virginia Beach, VA
facility features and comforts • medical care levels, nursing, therapy • quality of care • social and community events.
"Easy On Hold® is one of the best values we can recommend. The process is simple, music and vocal choices are excellent and their customer service is second to none." — Liz Countess, Practice Marketing Specialists, Inc.
driver excellence • dedicated logistics offers • warehouse • certifications • safety • drivers wanted.
Our customers stay informed and entertained when on hold. I would definitely recommend Easy On Hold® to everyone." — Tami Phelps, Commercial Truck Co., Salinas, CA
Incognito Hidden Braces® • Invisalign® • start treatment at the right time • contests, patient events and marketing events • website and social media.
"The customer support is excellent. I enjoyed working with your company." — Lauren Kendall, Rocky Mountain Orthodontics, Denver CO
We'll produce your custom message on hold demo in 3 days at no cost.
"I worked with many companies, but none have exceeded my expectations like Easy On Hold®. They do everything they promise, and more."
Gary Rosner Fresh Digital Presence
Since choosing to work with Easy On Hold®, we have had such a smooth experience. No matter what our question or concern is, we always get assistance—and with urgency. They also developed a new online creative content manager that's very easy to use and makes creating each message very straightforward. We are very happy with the entire program and Easy On Hold team! We would recommend them to any business.”
RIESTERER & SCHNELL, INC.