We help businesses and contact centers deliver amazing caller experiences.

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CONTACT CENTER TECHNOLOGY

Streaming Queue Music

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EXPERT SUPPORT

Full Time & Friendly

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HAPPY CUSTOMERS

Thousands Over 24 years

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STREAMING HOLD MUSIC

For Any Size Business

T-Mobile
Cleveland Clinic
Pill Pack
Frontier Communications
Jet's Pizza
Expedia
NYU Langone Medical Center
Otis Elevator
RDO Equipment
Norwegian Cruise Line
Westinghouse

Businesses of all sizes create better customer experiences with Easy on Hold®.

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Hosted streaming hold music & messages

Our secure cloud-based streaming solution automates the delivery and refreshing of on hold music and announcements. Choose from a range of proprietary streaming solutions for major platforms.

 Can your platform stream?
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On-premise MOH solutions

Our Business Audio System makes a great message on hold player without network connectivity for on-premise use cases. A professional-grade audio player, compatible with most phone systems.

 Phone on hold and background music device
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Easy online content management

Request new hold messages, approve scripts, approve audio, set and change schedules, and immediately start and stop individual topics. Pre-recorded announcements can be added to the stream at a moment’s notice.

 See the EOH Control Center in action
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Popular artists

Choose from a 100,000+ library of world-class music created by the composers, producers and artists behind some of the biggest names in music. Improve your company image with beter hold music (because that old elevator music reminds us that we're not having fun).

 Browse 70+ channels
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Custom scripts & messages

Our professionals script writers and studio-quality recording facilities make it easy for you to keep on hold messages fresh and relevant with a rapid 3-day production turnaround for new message requests. You can also request a free, no-obligation 2-minute custom sample (demo) production.

 Hear hold message samples
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24/7 support

Expert support when you need it, from experts with experience working with Broadsoft, Avaya, Mitel, Nextiva, Cisco, Genesys and most other communications platforms. If you have a question about music & messages on hold, we’ve got you covered.

 Contact and ask questions
    

“We love working with Easy On Hold! They are extremely helpful with all our questions and the messages on-hold they put together are upbeat and professional. One of the best features is being able to schedule our messages throughout the month so we can promote what is needed at the right time.”

— Sheri Potter

    

“Service and content is top notch and easy to use. I've been impressed by their follow through; they periodically check the service to ensure it's working with your system. Everyone I've worked with here is highly competent. Service works with custom asterisk installs (mpg123 streaming url), which is another bonus; updates don't require any additional work for you on the backend.”

— Sean Kennedy

    

“Over and over I am thankful for our EOH streaming messages on hold service. Their team goes above and beyond to help us in emergency situations, strategize or just check up. One of the best resources we have at our company and I highly recommend.”

— Kylene Geyer


Easy On Hold is a Genesys Partner
Easy On Hold is a Cisco Solutions Partner
Easy On Hold is accredited with the Better Business Bureau with an A-Plus rating for over ten years.
Easy On Hold is a certified SBA Woman Owned Small Business

Compare Easy On Hold® features.

Easy On Hold® has much more to offer than most message and music on hold providers.

FEATURE EASY ON HOLD® OTHER PROVIDERS
3-DAY TURNAROUNDS All scripts and audio: 3 business day maximum turnaround. Often 1 to 2 weeks (or more).
24/7 SUPPORT Highly qualified engineering support 24/7. Part-time or third-party.
ALERT SYSTEM Receive text or email when content is about to expire. N/A
POPULAR ARTISTS Specially-licensed hit music by popular artists (70+ Channels). For "on-hold" and "overhead" as background music. Callers are told they can "choose the music style" but don't hear their favorite artists.
CREATIVE CONTENT MANAGER Easy, organized content management, script templates, audio approval, etc. Email attachments (unreliable).
DIGITAL CONNECTIVITY Highly-available, redundant I.P. connections to many platforms. Analog audio connection (wired) or audio files.
RANDOMIZATION* A library of individual topics play randomly, improving caller retention. Loop of topics heard in the same order, over and over causes hang-ups.
AUTOMATION* • Start/Stop dates
• Day-of-week; Time-of-day
• Time-consuming manual file management
• Out-of-date messages may play
PRIORITY MESSAGES* Time-sensitive messages are heard by more callers. N/A
INSTANT START/STOP* Changes are heard immediately. Hours, days or more to change content.
ON-PREMISE SOLUTIONS • 2-Channel Business Audio System
• Streaming Queue Music™ appliance (Virtual Machine)
• Older devices with analog connections
• Third-party devices
HOSTED CLOUD SOLUTIONS Hosted streaming music and messages. N/A
*Available with hosted streaming solution. download the pdf document  printer-friendly pdf

Message On Hold Marketing Case Studies

Ideas for your messages on hold.

Dentistry
smiling child, at dentist office with on hold music and licensed business background music

"We were very impressed with the script. I wish every group of people we did business with was as talented, efficient and pleasant as the Easy On Hold® team."

— Dr. Ben Balevi, Eastview Dental, Ontario CA

whitening options • Hidden Braces®, Invisalign®, aesthetic brackets • social media • children's dentistry • cosmetic dentistry.

Veterinary
vet pet hospital dog uses on hold messages

"We are very happy with Easy On Hold®! They worked with us to make our on hold message personal and informative. We would definitely recommend them."

— North Boros Veterinary Hospital

parasite prevention • boarding services • acupuncture • nutrition • emergencies • dental care • website and social media.

Credit Union
credit union exterior where on hold messages are in use

"We have seen loan volume increase threefold since adding Easy On Hold®."

— Brad Warner, Fairless Credit Union, Fairless Hills, PA

home equity loans • auto loans • member loyalty programs • youth accounts • online banking • secure and trustworthy • upcoming events.

Healthcare
healthcare: Easy On Hold phone messages customer NYU Langone Medical Center

"Excellent, EASY and effortless. I would recommend this service to everyone!"

— Jen Miranda, Ardor Health Solutions, Coral Springs, FL

prepare patients prior to their visit • hours, parking, location • patient comfort • meet the doctors • special services • healthy living tips.


Agriculture & Turf
john deere dealer that uses Easy On Hold messages

parts department promotions • limited-time financing • holiday music • get ready for winter, spring • Deere Season.

"Everyone we work with is very nice and very helpful! All of our on hold messages were ready very quickly! Great company to work with!"

— Amanda Hadley, Coastal Equipment, Virginia Beach, VA
Assisted Living
lovely senior lady at assisted living facility that uses Easy On Hold messages

facility features and comforts • medical care levels, nursing, therapy • quality of care • social and community events.

"Easy On Hold® is one of the best values we can recommend. The process is simple, music and vocal choices are excellent and their customer service is second to none."

— Liz Countess, Practice Marketing Specialists, Inc.
Transportation
big truck moving down the highway

driver excellence • dedicated logistics offers • warehouse • certifications • safety • drivers wanted.

Our customers stay informed and entertained when on hold. I would definitely recommend Easy On Hold® to everyone."

— Tami Phelps, Commercial Truck Co., Salinas, CA
Orthodontist
young girl with friends who smile because she saw the Orthodontist

Incognito Hidden Braces® • Invisalign® • start treatment at the right time • contests, patient events and marketing events • website and social media.

"The customer support is excellent. I enjoyed working with your company."

— Lauren Kendall, Rocky Mountain Orthodontics, Denver CO
Contact Easy On Hold®   Free Consultation. Custom Recorded Demo On Request