We help contact centers design amazing caller experiences.

The easy way to play music on hold messages that always improve customer satisfaction.
T-Mobile
Cleveland Clinic
Pill Pack
Frontier Communications
Jet's Pizza
Expedia
NYU Langone Medical Center
Otis Elevator
RDO Equipment
Norwegian Cruise Line
Westinghouse
Watch Our 90-Second Video

Innovative, yet easy. Let's build world-class customer experiences together.

Schedule Your Free Session

Get your free music on hold strategy session. Available for contact centers and businesses of any size. We'll get you all the info you need and show how to improve caller satisfaction.

The Music On Hold Experts

10,000+ customers. The best On Hold Music Message Service for over 23 years.

Creators of the Hosted Streaming Queue Music Contact Center Solution

 Call   +1-888-798-4653, to learn

Google Reviews

5.0

 

S
Sheri Potter

We love working with Easy on Hold! They are extremely helpful with all our questions and the messages they put together are upbeat and professional. One of the best features is being able to schedule our messages throughout the month so we can promote what is needed at the right time.

Sean Kennedy avatar
Sean Kennedy

Service and content is top notch and easy to use. I've been impressed by their follow through; they periodically check the service to ensure it's working with your system. Everyone I've worked with here is highly competent. Service works with custom asterisk installs (mpg123 streaming url), which is another bonus; updates don't require any additional work for you on the backend.

K
Kylene Geyer

Over and over I am thankful for our EOH service. Their team goes above and beyond to help us in emergency situations, strategize or just check up. One of the best resources we have at our company and I highly recommend.

Easy On Hold is a Cisco Solutions Partner
Easy On Hold is accredited with the Better Business Bureau with an A-Plus rating for over ten years.
Easy On Hold is a certified SBA Woman Owned Small Business

Hear The Difference

Sample four unique live streams.

Traditional Message On Hold. You'll hear voice mixed with music. Plus, listen for how Easy On Hold® makes your messages sound fresh.

Clearer Sound. Phones enhance voice and filter out music. That's why Transitions is a better way to message.

Your own radio station. Custom branding with your choice of music. Currently playing: Family Friendly and The Mix.(Blend up to 4 channels at once.) Browse 70+ Channels

Brandi Music - 70 channels of great music, including your favorite artists. Add voiced announcements that never interrupt a song. Currently playing: Pop Smile and Rockin' Easy.

Compare Easy On Hold® features.

Easy On Hold® has much more to offer than most message and music on hold providers.

FEATURE EASY ON HOLD® OTHER PROVIDERS
3-DAY TURNAROUNDS All scripts and audio: 3 business day maximum turnaround. Often 1 to 2 weeks (or more).
24/7 SUPPORT Highly qualified engineering support 24/7. Part-time or third-party.
ALERT SYSTEM Receive text or email when content is about to expire. N/A
POPULAR ARTISTS Specially-licensed hit music by popular artists (70+ Channels). For "on-hold" and "overhead" as background music. Callers are told they can "choose the music style" but don't hear their favorite artists.
CREATIVE CONTENT MANAGER Easy, organized content management, script templates, audio approval, etc. Email attachments (unreliable).
DIGITAL CONNECTIVITY Highly-available, redundant I.P. connections to many platforms. Analog audio connection (wired) or audio files.
RANDOMIZATION* A library of individual topics play randomly, improving caller retention. Loop of topics heard in the same order, over and over causes hang-ups.
AUTOMATION* • Start/Stop dates
• Day-of-week; Time-of-day
• Time-consuming manual file management
• Out-of-date messages may play
PRIORITY MESSAGES* Time-sensitive messages are heard by more callers. N/A
INSTANT START/STOP* Changes are heard immediately. Hours, days or more to change content.
ON-PREMISE SOLUTIONS • 2-Channel Business Audio System
• Streaming Queue Music™ appliance (Virtual Machine)
• Older devices with analog connections
• Third-party devices
HOSTED CLOUD SOLUTIONS Hosted streaming music and messages. N/A
*Available with hosted streaming solution. download the pdf document  printer-friendly pdf

Request a free message on hold strategy session.

On our FREE strategy session (WebEx or Phone), a music on hold expert™ will discuss the following:

  • How the innovative hosted streaming music and messages integration improves caller satisfaction.
  • Which proven best practices that have worked for major brands can work with your caller experience.
  • The importance of knowing how long callers are waiting, and why they're calling.
  • How we work with your current technology (phone system or communications platform).

Hosted Streaming MOH

Great for tech teams looking for a digital solution.
  • Proven digital connectivity for major platforms.
  • Secure, monitored, centrally managed.
  • Cloud Based Service for Cisco CUCM, UCCX, UCCE.
  • Avaya 7+, Genesys Engage, FreeSWITCH, Asterisk.
  • OnSip, Bicom Systems, iPitomy, Fusion, Fortinet.
  • No more files. Use as MOH or Voiced Messages On Hold.
Get Details For Your Platform
using easy on hold customer login area content management tool.

Digitally connected, hosted, streaming MOH solutions.

using easy on hold customer login area content management tool.

Change schedules and launch new content from anywhere.

Great For Marketing Teams

Control content live, on-demand, from anywhere.
  • Secure login; activate, schedule, archive, compose.
  • Request scripts, approve scripts.
  • Audition audio. Approve or request changes at no cost.
  • Schedule, start and stop messages.
  • Activate temporary emergency announcements.
  • Receive text and/or email alerts when content is becoming stale!

More Great Music Options

Hosted streams and/or audio files.
  • Stream popular artists—all genres, properly licensed.
  • 100,000 song library of stock music.
  • Various edits for short or longer hold times.
  • Voice options over or in-between music.
  • Background music in your space starting at $29/mo.
popular artists like Frank Sinatra, Taylor Swift, Keith Urban, Aretha Franklin, Lauren Dagle and others.

Message On Hold Marketing Case Studies

Ideas for your messages on hold.

Dentistry
smiling child, at dentist office with on hold music and licensed business background music

"We were very impressed with the script. I wish every group of people we did business with was as talented, efficient and pleasant as the Easy On Hold® team."

— Dr. Ben Balevi, Eastview Dental, Ontario CA

whitening options • Hidden Braces®, Invisalign®, aesthetic brackets • social media • children's dentistry • cosmetic dentistry.

Veterinary
vet pet hospital dog uses on hold messages

"We are very happy with Easy On Hold®! They worked with us to make our on hold message personal and informative. We would definitely recommend them."

— North Boros Veterinary Hospital

parasite prevention • boarding services • acupuncture • nutrition • emergencies • dental care • website and social media.

Credit Union
credit union exterior where on hold messages are in use

"We have seen loan volume increase threefold since adding Easy On Hold®."

— Brad Warner, Fairless Credit Union, Fairless Hills, PA

home equity loans • auto loans • member loyalty programs • youth accounts • online banking • secure and trustworthy • upcoming events.

Healthcare
healthcare: Easy On Hold phone messages customer NYU Langone Medical Center

"Excellent, EASY and effortless. I would recommend this service to everyone!"

— Jen Miranda, Ardor Health Solutions, Coral Springs, FL

prepare patients prior to their visit • hours, parking, location • patient comfort • meet the doctors • special services • healthy living tips.


Agriculture & Turf
john deere dealer that uses Easy On Hold messages

parts department promotions • limited-time financing • holiday music • get ready for winter, spring • Deere Season.

"Everyone we work with is very nice and very helpful! All of our on hold messages were ready very quickly! Great company to work with!"

— Amanda Hadley, Coastal Equipment, Virginia Beach, VA
Assisted Living
lovely senior lady at assisted living facility that uses Easy On Hold messages

facility features and comforts • medical care levels, nursing, therapy • quality of care • social and community events.

"Easy On Hold® is one of the best values we can recommend. The process is simple, music and vocal choices are excellent and their customer service is second to none."

— Liz Countess, Practice Marketing Specialists, Inc.
Transportation
big truck moving down the highway

driver excellence • dedicated logistics offers • warehouse • certifications • safety • drivers wanted.

Our customers stay informed and entertained when on hold. I would definitely recommend Easy On Hold® to everyone."

— Tami Phelps, Commercial Truck Co., Salinas, CA
Orthodontist
young girl with friends who smile because she saw the Orthodontist

Incognito Hidden Braces® • Invisalign® • start treatment at the right time • contests, patient events and marketing events • website and social media.

"The customer support is excellent. I enjoyed working with your company."

— Lauren Kendall, Rocky Mountain Orthodontics, Denver CO