Saving Us A Lot Of Time
"The flexibility is amazing. Our old method created a lot of extra work for our IT department. Easy On Hold® is saving us a lot of time."
Great Sounding Content
“The staff is wonderful, they take our marketing goals and capture them in a beautiful sounding script. The ease of creating great sounding content plus the user-friendly content manager makes the entire process a breeze.”
Impressive Quality, Easy Process"I am extremely happy with the service I received from Easy on Hold, they made the entire process very easy. The deliverable was very impressive in content and quality. I will continue using them for on hold messages".
Music On Hold is music business callers hear while they wait, either while being trasferred to an extension, or if the hold button is pressed during a call. Hold music serves the purpose of indicating to the caller that they are still connected to the call. It also can help a business identify and promote itself by choosing music that reinforces the brand image. Hold music is typically installed into or connected to the phone system by a company's technology team, however the marketing team should be involved in choosing what callers hear while waiting on hold.
A common misunderstanding is that music purchased for personal use may be played over a phone system as music-on-hold. Any and all music used on a phone system or in a call center must be properly licensed through the performance rights organization that controls each song. Beware of royalty free music, which often does not cover ongoing, necessary performance licenses.
The term messages on hold refers to recorded voice announcements business callers hear while waiting for the other party to pick up the call. These recordings should not be confused with automated attendant or IVR announcements, which present options to transfer the call to various extensions. Messages on hold serve a variety of purposes:
Always start by understanding your audience. What interests them? Why are they calling? The best on hold message scripts anticipate the caller's needs and address them head-on (without much added flair). Authors of the book Maxi Marketing (Rapp & Collins) discovered that 88% of business callers prefer information while waiting on hold.
It is important to avoid phrases that remind callers they have to continue to wait. The 2015 Arizona State University W.P. Carey School of Business Customer Rage Survey found that the number one thing people don’t want to hear when they call customer service is, “Your call is important to us, please continue to hold.”
A report by the American Psychological Association (May 2007) concluded that phrases such as “thank you for holding,” or “we apologize for the wait” have little effect on hold times. Use hold time for high-value content.
When is the last time you changed your on hold messages? Instead of worrying about changing the hold messages, companies have opted for generic content, which is a waste of time and money. People don't respond to generic content. They want relevance.
The old method of one long audio file playing one boring piece of music interrupted by messages (in the same order every time) has become a clichê. Streaming automates everything for you:
You can be as involved in the content creation process as you care to be. We offer scripting service by writers who know how to "write for the ear". Our music library is the largest in the world, properly licensed for your use.
We understand tight deadlines. 3 days on scripts and audio.
Get automated texts and emails to let you know your new scripts and audio are ready. You'll also be notified when your current content is nearing its end-date.
We'll ask you about your phone system. You may be able to use live messages on hold streaming, which opens up a world of time-saving conveniences and a much better experience for your callers.
We provide the technology and the technical support team you need. We have extensive experience with phone systems of every size and type, including call center platforms by Avaya, Genesis and Cisco.
Your Creative Content Manager login allows you to quickly formulate and request new hold messages. Choose music, request collaboration from our professional scriptwriters, set start and stop dates and much more. We really do make it easy.
When you need some inspiration for fresh new messages on hold, just access script templates built into your Creative Content Manager. With a little customization, you'll sound great while saving time.
Streaming audio, off or on prem.
A new idea for curing garble.
There's a better way.
Since choosing to work with Easy On Hold, we have had such a smooth experience. No matter what our question or concern is, we always get assistance, and with urgency. They also developed a new online creative content manager that's very easy to use and makes creating each message very straightforward. We are very happy with the entire program and Easy On Hold team! We would recommend them to any business.”
Call center queues require professional IVR voices. Our global talents record studio-quality prompts and narrations in any language.
48 languages & dialects
Fast, accurate translations
"We were very impressed with the script. I wish every group of people we did business with was as talented, efficient and pleasant as the Easy On Hold® team."— Dr. Ben Balevi, Eastview Dental, Ontario CA
whitening options • Hidden Braces®, Invisalign®, aesthetic brackets • social media • children's dentistry • cosmetic dentistry.
"We are very happy with Easy On Hold®! They worked with us to make our on hold message personal and informative. We would definitely recommend them."— North Boros Veterinary Hospital
parasite prevention • boarding services • acupuncture • nutrition • emergencies • dental care • website and social media.
"We have seen loan volume increase threefold since adding Easy On Hold®."— Brad Warner, Fairless Credit Union, Fairless Hills, PA
home equity loans • auto loans • member loyalty programs • youth accounts • online banking • secure and trustworthy • upcoming events.
"Excellent, EASY and effortless. I would recommend this service to everyone!"— Jen Miranda, Ardor Health Solutions, Coral Springs, FL
prepare patients prior to their visit • hours, parking, location • patient comfort • meet the doctors • special services • healthy living tips.
parts department promotions • limited-time financing • holiday music • get ready for winter, spring • Deere Season.
"Everyone we work with is very nice and very helpful! All of our on hold messages were ready very quickly! Great company to work with!"— Amanda Hadley, Coastal Equipment, Virginia Beach, VA
facility features and comforts • medical care levels, nursing, therapy • quality of care • social and community events.
"Easy On Hold® is one of the best values we can recommend. The process is simple, music and vocal choices are excellent and their customer service is second to none."— Liz Countess, Practice Marketing Specialists, Inc.
driver excellence • dedicated logistics offers • warehouse • certifications • safety • drivers wanted.
Our customers stay informed and entertained when on hold. I would definitely recommend Easy On Hold® to everyone."— Tami Phelps, Commercial Truck Co., Salinas, CA
Incognito Hidden Braces® • Invisalign® • start treatment at the right time • contests, patient events and marketing events • website and social media.
"The customer support is excellent. I enjoyed working with your company."— Lauren Kendall, Rocky Mountain Orthodontics, Denver CO