MUSIC ON HOLD MESSAGES
BUSINESS MUSIC & PHONE GREETINGS

Business Voice Greetings

When a call comes in to your business, you have only seconds to make a good impression. Professional voice phone greetings are an important piece of your public image. If callers hear a phone technician, office manager or a variety of different voices in your IVR (voice response or call routing) queues, they're less likely to do business with you.

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Here are various ways Easy On Hold^® can help your company sound up-to-date, professional and trustworthy with business phone system voice greetings:

• Automated Attendant. Your business voice mail system or call center may answer each call with a "main greeting" such as, "Welcome to ABC Company. For sales, press one". This call tree or call flow should be carefully and efficiently worded. A professional voice artist will know how to make the greeting clear, but swift. Which option is most important to your business? A restaurant of hotel should say, "To make a reservation..." as the first and most important choice.

Listen to samples of business phone voice greetings.

• After-Hours Phone Greeting. Even if you have live human answering calls all day, it's important to have prepared messaging options for after-hours. Use voice talent that answers with authority, friendliness and clarity.
• Spanish, French or Other Langages. Recently, Easy On Hold^® recorded many greetings in Russian, Korean and Spanish for the famous NYU Langone Medical Center. Ask about translation and world voice options available here.

Get more Phone prompts, voice mail, IVR greetings ideas and talk to a messaging expert at Easy On Hold^®

+ Music & Voice

Music on hold helps callers know they're still connected, but still 70% of callers will hang up within 2 minutes. Adding "thank you for calling" greetings helps reduce call hang-ups by just 3%, according to an American Psychological Society Study. That same study concluded that majority of callers prefer information on hold such as messages or announcements.

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Let us script and voice a message on hold demo for free.

Custom on hold announcements make small companies sound big and bigger companies sound friendly. Here are some quick tips and techniques we use to help you keep more business on the line:

• Useful Information Is The Key. Rather than use generic hold greetings, shake things up with a time-sensitive message such as an upcoming event, new product information, fresh statistics or tips, suggestions and a "call to action".
• Use One Topic At A Time. A simple, "single idea" will be more powerful than a "catch-all" or "kitchen sink" approach. Focus on one topic with it's own call-to-action.
• Short and Efficient Wording Is More Powerful. It's not easy to remember much of what we hear in a long spoken paragraph. Instead, a professionally-written script will stay brief, with "impact words" that leave a memorable impression.

What about background music? If music can enhance the experience, a licensed music track can bring out the best in your brand. What's your image? Acoustic and laid back? Strong and energetic? Light and happy? Over 100,000 music on hold tracks are available for your use.

Get more Message On Hold Script Tips And Ideas by looking through our valuable resources offered right here at the Easy On Hold^® site.

Streaming Messages On Hold Service

More than a billion people listen to streaming music through various services. Yet, in the music on hold business, most audio is still delivered using older, inconvenient methods (Cassette tapes? Yes, still!). Easy On Hold pioneered streaming music and messages on hold several years ago, and has perfected this hands-free, great-sounding and reliable system of playing messages and music on your phones.

MUSIC ON HOLD MESSAGE STREAMS

Streaming On Hold Features. The Easy On Hold^® Streaming System features:

• Instant Updates. Need to make a change? New audio becomes available immediately. No waiting.
• Easy Control Across All Locations. Streaming on hold messaging is especially useful for businesses that manage multiple locations. Our customers include call centers and contact centers, John Deere dealer groups, credit unions, financial institutions, educational campuses and many other industries in need of centralized control of the phone on hold audio.
• Priority Messages. Are all of the topics in your on hold message rotation equally important? Of course not. An upcoming event, a limited-time offer or new feature announcement deserves to be heard more often. Our exclusive priority scheduling feature assigns each topic a value that makes it play more or less often than others. Brilliant!
• Automated Scheduling. With streaming on hold programming, each individual topic can be set to start and stop as needed. Set the month, week, day or even the time of day for each message. "Good morning" and "good afternoon" greetings are very friendly and impressive to callers.

Watch a video that demonstrates why streaming on hold messages is your best option!

Affordable Music Mix For Business

Meet Brandi. Brandi Music is our own unique in-store music streaming service that plays hit songs or any other style of music into your business, retail space, public space or waiting room. Restaurants, bars, hotels and offices are using Brandi Music right now. Why? It's good for business! There's plenty of evidence that music increases sales, improves employee attitude and keeps customers in your space longer.

RETAIL BACKGROUND MUSIC

Music In My Business What your visitors hear while in your space "says a lot about you". Consider:

• Be Unique. With 60+ channels (genres), and the ability to blend channels, Brandi lets you create your own special music mix. Music creates brand identity (that's why we call it Brandi). It provides personality and style for about a dollar a day.
• Music Performance Licensing Paid. If you're using a personal service such as internet radio, Pandora, etc., without paying license fees to ASCAP, BMI, Global Music Rights, SESAC or in Canada, SOCAN, then you're in violation that can really cost you. Fines run up to $30,000 per song infringed (used illegally). Let us provide all of the music licensing you need, at a lower cost than doing it yourself.
• Avoid Profanity. Most satellite and internet stations play offensive content that can be a big turn-off to your visitors. Brandi filters out strong language and inappropriate lyrics.
• Avoid Commercials For Other Businesses. You have likely been in a restaurant that plays Sirius XM Radio with commercials and promotional interruptions. Perhaps you've heard Pandora in a business, complete with advertisements. You can do better. Choose a music-only option from Brandi, or add custom announcements for your business.

Business Music On Hold? Yes, you can use our Brandi Music service on hold as well as in your space. The costs are very minimal.

Sample music you can play with Brandi Music

What customers are saying

"I worked with many companies, but none have exceeded my expectations like Easy On Hold^®. They do everything they promise, and more."

Gary Rosner Fresh Digital Presence