8X8
Hold Music, Messages Tips

Music On Hold for 8X8

1. 8X8 Console administrative credential are required.
2. Add your custom on hold message audio files to your 8X8 audio library. Under Users find Music-On-Hold and select Change
3. To change what callers hear while on hold, go to Bulk Edit under Users. Select Music-On-Hold Settings and click Change. Then select your custom audio file and Continue.
4. Warning: Do not use default unbranded music or messages, as it may cause premature hang-ups due to lack of quality, uniqueness to your business. Do not record your own messages on hold or greetings, as shown in the 8X8 Administrator Guide. Use professional services like Easy On Hold^® messages for best results.
5. Learn more: 8X8 Admin Console For Administrators

Tips for using hold music files on 8X8

1. The hold button plays the audio file from the beginning for each caller. Break the monotony! Use the "Combine & Download" feature in your EOH Portal (Content Control Center^™) to make different versions of the hold messages. Change periodically.
2. The maximum file size for hold music messages in 8X8 is 10 MB. Since you will be downloading 16Khz 8Bit monaural PCM .wav audio, you can load up to 10 minutes of audio!
3. Easy On Hold^® will assign a Customer Success Representative to your companay, who will periodically will call to listen and evaluate your music on hold messages quality. Please designate a phone number to be used for testing. This can be a call agent, receptionist, marketing represntative or IT team member.