Easy On Hold® connects your managed audio streams directly with Zoom Phone. Instead of rebuilding and uploading a static file whenever music or messaging changes, your organization can use live streams that remain manageable through Easy On Hold.
Need the detailed steps? We maintain complete Zoom Phone integration instructions in the Easy On Hold Knowledge Base.
Easy On Hold® for Zoom Phone connects professionally managed music and messages directly to your Zoom Phone environment. Instead of depending on a short audio file that starts over and becomes repetitive, callers can hear a continuously changing stream of music, announcements and branded messages.
Your organization can use different streams for departments, queues, locations, languages or caller experiences. Music and messages are managed through Easy On Hold, so your phone administrator does not need to repeatedly replace audio whenever your content changes.
Streaming also makes time-sensitive content easier to manage. Music can rotate, messages can be scheduled, outdated announcements can stop automatically and new content can be introduced without rebuilding the entire phone-system audio file.
Zoom Phone gives organizations opportunities to use audio at different stages of a call. Easy On Hold lets you create separate streaming experiences instead of forcing every caller to hear the same program.
Give callers a polished experience while their call is being connected or routed. Use music and brief branded messages to make those first moments of the call feel intentional.
Use a separate stream for callers who are placed on hold. Longer music variety, service information, promotions and helpful announcements can keep the experience useful while callers wait.
Not every caller needs to hear the same thing. Easy On Hold can provide multiple streams so your audio can match the caller's location, department, language or reason for calling.
After the integration is established, routine caller-audio changes no longer have to become phone-system administration projects. Easy On Hold manages the stream while Zoom Phone plays it.
Marketing and customer-experience teams can keep promotions, service information and branded messaging current without asking an administrator to replace a Zoom Phone audio file every time something changes.
Schedule a CallLearn more about the integration, or go straight to the setup instructions.
Our Zoom Phone article explains why live streaming provides more variety and flexibility than traditional static hold-music files, and how organizations can create different audio experiences for callers.
Read the Zoom Phone articleReady to connect your account? Our Knowledge Base includes step-by-step instructions for creating the Easy On Hold connection, authorizing Zoom and assigning your streams from the Third Party Streams library.
View the Zoom Phone setup guideEasy On Hold® provides live streaming caller audio for Zoom Phone. Here are answers to common questions about how the integration works.
Yes. This is a live streaming integration. Your Easy On Hold streams become available inside Zoom Phone as Third Party Streams and can then be assigned where appropriate.
Zoom Phone administrators can find the streams under Admin > Phone System Management > Assets Library > Third Party Streams. The stream names correspond with the streams available through your Easy On Hold account.
Yes. Multiple Easy On Hold streams can be created for different departments, locations, languages, audiences or caller experiences and assigned according to your Zoom Phone configuration.
No. That is one of the primary advantages of streaming. Changes are made to your Easy On Hold programming rather than requiring your administrator to continually rebuild and replace static Zoom Phone audio files.
Easy On Hold provides complete installation instructions in our Zoom Phone setup guide.
Get Started With Easy On Hold® for Zoom Phone
