Local Weather for Callers and Customers
AccuWeather® On Hold & Overhead
Professionally voiced, ZIP-code-specific weather announcements for callers on hold and customers listening in your business.
Turn Hold Time Into Something Your Customers Actually Want to Hear
Hold time is one of the most common complaints in customer service. Repetitive music, generic messages, and dead silence make every minute feel longer. AccuWeather® On Hold & Overhead changes that by replacing the noise with local weather updates that callers appreciate, powered by AccuWeather forecasting.
What Is AccuWeather® On Hold & Overhead?
AccuWeather® On Hold & Overhead is a feature from Easy On Hold® that delivers professionally voiced, ZIP-code-specific weather announcements directly to callers and in-store customers. Each report is updated hourly and includes current conditions, temperature, the overnight low, and tomorrow's forecast.
You can also add custom branding, such as “Here's AccuWeather® from ABC Company,” so every weather break reinforces who you are.
- On hold: Played to callers while they wait on the phone.
- Overhead: Blended with background music in any business space with speakers.
Play a Sample of AccuWeather by Easy On Hold®
timely, local and useful
Why Businesses Are Adding AccuWeather® On Hold
Weather affects daily travel, work schedules, safety decisions, and customer behavior. Bringing relevant business weather intelligence to callers and visitors adds practical value to every interaction.
Localized Information
Deliver a custom weather forecast for the geographic area that matters to your callers, visitors, or customers.
Fresh, Relevant Content
Replace repetitive filler with hourly updated weather announcements connected to what people are doing today.
Branded for Your Business
Present each forecast as part of your own caller or in-store experience, alongside licensed music and announcements.
where weather matters
Industries That Benefit
Local weather information is especially useful for organizations whose customers, employees, schedules, or services are affected by changing conditions.
- Hotels and hospitality
- Travel and transportation
- Sports and recreation
- Agriculture and landscaping
- Healthcare and senior living
- Retail and service businesses
Make Waiting More Useful
For customers, weather updates transform waiting from a frustration into a moment of useful information. For your business, they demonstrate that you respect your customers' time.
weather integrations
Compatible With Your Phone System
Our weather integrations work across all Easy On Hold® live-streaming platforms and many custom apps.
Supported Platforms and Delivery Methods
AccuWeather reports can be delivered through supported cloud, custom-app, streaming, and on-premises configurations.
- Cisco
- Avaya
- Nextiva
- TPX
- Mitel MiVoice
- Asterisk
- FreePBX
- iPItomy
- OnSIP
- FreeSWITCH
- Bicom Systems
- Microsoft Teams Phone
- RingCentral
- On-premises platforms using the EOH 2CBAS
More integrations are rolling out. If your system is not listed, contact our team and we will confirm the available delivery method or tell you what is coming next.
Will It Work With Your Phone System?
Tell us what system you use. We will confirm compatibility and explain how weather, music, and messages can work together.
Supported direct and app-based integrations
Streaming URL or Easy On Hold audio device
Business music stream with weather reports
local information for a local audience
Local Information for a Local Audience
Weather is personal. AccuWeather® On Hold delivers a custom weather forecast tailored to your specific geographic area. That makes it especially valuable for businesses serving local customers who want relevant, real-time information while they wait or visit your location. It is the kind of detail that turns a routine call into a moment of genuine helpfulness.
ready to improve the caller experience?
Ready to Upgrade Your Hold Experience?
Stop letting hold time work against you. With AccuWeather® On Hold & Overhead, you can give every caller and visitor something useful to hear while reinforcing your brand at the same time.