Technical Support and Customer Help

Online Support Request Form

Contact us via the support ticket for quick help from our technical staff. We'll contact you to provide the help you need.

Request Support

Login Help

For help logging in to your CCM (Creative Content Manager) account, this CCM instruction sheet or contact support at 1-888-798-4653.

Login Help

2-Ch. Business Audio System

Information and support documents for the new 2-Channel Business Audio System that streams audio over the internet.

Streaming Player Support

Legacy USB Player Support

Information and support documents for the music on hold player that uses .mp3 audio files from a USB flash drive.

On Hold .mp3 Player Support

Legacy ProStream Support

Network specifications, features and setup options for ProStream streaming MOH player

Streaming Player Support

Articles & Documents

Our library of articles and documents includes how to play music on hold at your office, Avaya, Comdial, Samsung, Nortel and more brand-specific set up articles, and manuals and guides.

Support Articles & Documents

On Hold Experts Blog

Use the search tool on the Music On Hold Experts Blog to locate support information on many topics, from equipment and installation help to music licensing and industry advancements.

Music On Hold Expert Blog