Easy on hold header image

Easy On Hold

The Music On Hold Experts

We combine technology and audio expertise to deliver amazing caller experiences

Our modern approach to caller experience lets you impress your callers with ease. We'll create a unique caller experience through music and messages that help connect better with callers and strengthen their impressions of your company.

Our Licensed Music and Voiced Message services combine to create unique brand-driven experiences. We deliver commercial-quality audio productions, industry-leading audio technology, and an easy-to-use dashboard to create and manage your content in real-time.

We are leading the industry in developing advanced queue streaming integrations and enhanced customer experiences through our 3 pillars:

Easy on hold high tech icon

High Tech

Technical competence and innovation

Easy on hold high touch icon

High Touch

Frequent, quality customer communication

Easy on hold excellence icon


Committed to quality work

Meet our team

We are a certified woman owned business, a top-tier technology partner, and a Michigan-based company. We are dedicated to delivering business audio services and future-ready technologies for the modern organization.

A Picture of Julie Brown - President at EOH

Julie Brown


Growth Strategist, team builder, community leader

A picture of Tim Brown - Founder, VP, CTO at EOH

Tim Brown

VP, CTO, Founder

Founded Easy On Hold in 1997. Launched first streaming phone-on-hold platform in 2013, reinventing messages on hold.

A picture of Jamie Ferguson - Operations Manager at EOH

Jamie Ferguson

Operations Manager

20+ years of experience in fulfillment. Directs the Production Department and oversees technology fulfillment.

A picture of Amy O'Boyle - Business Development at EOH

Amy O'Boyle

Business Development

MBA Business Consultant with an impressive career in project management, marketing and product development for major corporations.

Give. Care. Share.

We care about our community and giving back in any way we can by supporting the following local organizations.

kalamazoo logo kalamazoo youth for christ logo Wings of God Logo

Easy on Hold News

Music licensing for businesses: real or scam?

If your business has been contacted by a music licensing group, you may be wondering about music licensing for business: is it real or a scam?

Choosing a new phone system? Read this first.

One missing feature in your cloud communications platform could set you back decades.

13 Essential Best Practices For Messages On Hold

Consider these 13 simple changes that can help your organization retain customers.

Certified and recognized by

Accredited business recognition icon Cisco recognition icon Avaya recognition icon Genesys recognition icon Sba Wosb recognition icon