Deliver targeted hold queue experiences with ease

Easy on hold illustration for enterprise call centers

Get all the info

Book a free Consultation from a music on hold expert


Music On Hold Messages, Queue Music free consultation

Get the right solution for your callers

  1. Find out what costs may be involved
  2. Request a free custom script and sample audio
  3. Talk to our experts about compatibility with your communications platform
  4. For call centers/contact centers: discover new technology for Queue Music solutions
  5. No obligation; it takes only 15 to 30 minutes to get the right music on hold messages solution

A modern approach

You already understand just how important phone communication is to your company, so it should be no surprise that phones continue to be the #1 preferred contact method for consumers. With all of those caller interactions, the hold queue content will inevitably impact your customer experience.

The problem is it's never been easy to update these audio files, often leading companies to upload generic and ineffective content. This leaves the hold queue working against you, rather than engaging callers and driving revenue like it should.

Adding business value and providing better customer service

From the moment the call connects, the customer listens, pays attention, and judges your service. The music, greeting, auto-attendant, or IVR interaction they have is just as important as the agent's ability to handle their call.

To be successful, you need the tools that provide complete control over the on hold or queue ecosystem while integrating with your existing systems and tools.

Easy On Hold supports enterprises and call centers by:

A picture of a mic

Turning on hold into a marketing advantage

Deliver time-sensitive promotions, information or messages that support your current marketing and sales strategy.

A picture of a mic
A picture of control buttons on a joystick

Getting rid of boring repetitive loops

Control when and what is heard with schedules or randomize messages on your customized stream.

A picture of control buttons on a joystick
A Picture of a woman wearing earphones and looking down at a mobile phone.

Becoming agile

No more need for clunky software and devices. Configure and manage your on hold and queuing environment from Easy On Hold's self service cloud dashboard.

A Picture of a woman wearing earphones and looking down at a mobile phone.
A creative image of a laptop

Breaking down technology silos with integrations

Seamlessly integrate with your existing phone systems, call center platforms and tools.

A creative image of a laptop
A picture of a man talking while wearing a headset with a mic

Keep content and tools secure

Ensure that all your on hold or queuing content is always protected with enterprise-class security.

A picture of a man talking while wearing a headset with a mic

Solutions to keep customers engaged while they wait

Licensed Queue Hold Music

Upgrade your default music with modern instrumentals or licensed hit music.

Voiced Messages

Provide useful information, intrigue callers with marketing messages or encourage them to be patient.

Voice Recordings

Add a professional greeting to your voicemail or Auto-Attendant messages.

See how it all comes together

Book a Free Consultation
Quotes Vector

The change to the music was very necessary, and your quick and reliable service was just what we needed to get it done.

- Cait Downey

Hubspot

★★★★★
Quotes Vector

Excellent. Thanks for the quick turnaround.

- Alex Ferrari

Norwegian Cruise Line

★★★★★
Quotes Vector

The on hold tracks are exactly what we wanted.

- Melinda D'Agostino

UTS

★★★★★

FAQs and Insights

Easy On Hold - 9 Tips For Call Center IVR, Queue Music, Call Routing

9 Tips For Call Center IVR, Queue Music, Call Routing

Easy On Hold - Message and Music On Hold Streaming Solution Helps Both I.T. And Marketing

Message and Music On Hold Streaming Solution Helps Both I.T. And Marketing

Easy On Hold - Unplugged: Digital MOH For Call Center Platforms

Unplugged: Digital MOH For Call Center Platforms