Deliver targeted hold queue experiences with ease

Easy on hold illustration for enterprise call centers

A modern approach

You already understand just how important phone communication is to your company, so it should be no surprise that phones continue to be the #1 preferred contact method for consumers. With all of those caller interactions, the hold queue content will inevitably impact your customer experience.

The problem is it's never been easy to update these audio files, often leading companies to upload generic and ineffective content. This leaves the hold queue working against you, rather than engaging callers and driving revenue like it should.

Adding business value and providing better customer service

From the moment the call connects, the customer listens, pays attention, and judges your service. The music, greeting, auto-attendant, or IVR interaction they have is just as important as the agent's ability to handle their call.

To be successful, you need the tools that provide complete control over the on hold or queue ecosystem while integrating with your existing systems and tools.

Easy On Hold supports enterprises and call centers by:

A picture of business person listening to hold music marketing messages

Take your contact center customer service to the next level

Inform, educate and support customers while they wait. Deliver time-sensitive promotions, information or messages that support your current marketing and sales strategy.

Illustration of loops, repetitive concept

Getting rid of boring repetitive loops

Control what callers hear—and when, with custom schedules. Randomize messages on your stream. Make high-priority messages play more often. Or choose from a carefully crafted list of music curated for contact centers.

A Picture of a woman wearing earphones and looking down at a mobile phone.

Easy, automated content changes for contact center callers

Configure and any kind of audio stream for caller-on-hold and call-queuing environments from Easy On Hold's self service cloud dashboard.

A creative image of fingers touching keys of a laptop

Built for enterprise contact centers

Seamlessly integrate with your existing phone systems, call center platforms and tools. Soutions tested and proven in Cisco, Genesys, Avaya, Mitel and other contact center platforms.

Security concept illustration with keyhole icon on a technology background

Keep content and tools secure

Ensure that all your on hold or queuing content is always protected with enterprise-class security.

Solutions to keep customers engaged while they wait

Licensed Queue Hold Music

Upgrade your default music with modern instrumentals or licensed hit music. Browse channels designed for contact centers.

Voiced Messages

Provide useful information, intrigue callers with marketing messages or encourage them to be patient.

Voice Recordings

Add a professional greeting to your IVR, Voicemail or Auto-Attendant messages.

See how it all comes together

Book a Free Consultation

The change to the music was very necessary, and your quick and reliable service was just what we needed to get it done.

- Cait Downey

Hubspot

★★★★★

Excellent. Thanks for the quick turnaround.

- Alex Ferrari

Norwegian Cruise Line

★★★★★

The on hold tracks are exactly what we wanted.

- Melinda D'Agostino

UTS

★★★★★

FAQs and Insights

How does Easy On Hold help us update our current on-hold messaging?

Easy On Hold can write new messages for you or update your current messages; custom scriptwriting and industry templates are included in our services. Our messages are short and we use active words to keep callers engaged. Through your Customer Control Center you can easily request new productions, with a guaranteed 3 business-day turnaround time on script and audio requests.
What customization options do I get?

With Easy On Hold you get a wide range of customization options. You can choose from hundreds of music genres to fit each of your messages. We can provide a custom script or you can use your own script. You can request American English male and female voices. International voice talent can be chosen for an additional fee. If your phone system is compatible with our streaming solutions, you can schedule when and how often your messages will play at which locations. This can be changed in real time.
Does it work with my specific phone system?

Our on hold service works with any phone system, whether you require files or a streaming solution. While our streaming solution offers you the most features, flexibility and ease of use, some phone systems can only take audio files at this time, so we will produce your audio in whatever format is required. To see if your phone system is compatible with our streaming solution, view our up-to-date list of integrations here. If you don't find yours listed here, be sure to let us know; we may be able to provide a streaming integration by working in cooperation with your carrier.
Are all of the licenses fully covered?

Any music that you wish to use from Easy On Hold will be fully licensed for the usage you describe to us, whether for on hold or overhead use. We take care of ASCAP, SESAC, BMI, Sound Exchange, SOCAN, and Global Music Rights on your behalf.
We already have a company voice. Can I use those messages with your music or streaming technology?

Yes. Many of our clients already engage the talents of a preferred voice over talent. You only have to let us know how you want to incorporate your voice over talent with us. In your Content Control Center, you can drag and drop voice over audio files for our production team to review. Whether you want the voice mixed over music, or you have existing music and messages that you want greater control over, we are happy to collaborate.

How does Easy On Hold help us update our current on-hold messaging?

Easy On Hold can write new messages for you or update your current messages; custom scriptwriting and industry templates are included in our services. Our messages are short and we use active words to keep callers engaged. Through your Customer Control Center you can easily request new productions, with a guaranteed 3 business-day turnaround time on script and audio requests.
What customization options do I get?

With Easy On Hold you get a wide range of customization options. You can choose from hundreds of music genres to fit each of your messages. We can provide a custom script or you can use your own script. You can request American English male and female voices. International voice talent can be chosen for an additional fee. If your phone system is compatible with our streaming solutions, you can schedule when and how often your messages will play at which locations. This can be changed in real time.
Does it work with my specific phone system?

Our on hold service works with any phone system, whether you require files or a streaming solution. While our streaming solution offers you the most features, flexibility and ease of use, some phone systems can only take audio files at this time, so we will produce your audio in whatever format is required. To see if your phone system is compatible with our streaming solution, view our up-to-date list of integrations here. If you don't find yours listed here, be sure to let us know; we may be able to provide a streaming integration by working in cooperation with your carrier.
Are all of the licenses fully covered?

Any music that you wish to use from Easy On Hold will be fully licensed for the usage you describe to us, whether for on hold or overhead use. We take care of ASCAP, SESAC, BMI, Sound Exchange, SOCAN, and Global Music Rights on your behalf.
We already have a company voice. Can I use those messages with your music or streaming technology?

Yes. Many of our clients already engage the talents of a preferred voice over talent. You only have to let us know how you want to incorporate your voice over talent with us. In your Content Control Center, you can drag and drop voice over audio files for our production team to review. Whether you want the voice mixed over music, or you have existing music and messages that you want greater control over, we are happy to collaborate.

More FAQs and insights

9 Tips For Call Center IVR, Queue Music, Call Routing