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Get the right solution for your callers
You already understand just how important phone communication is to your company, so it should be no surprise that phones continue to be the #1 preferred contact method for consumers. With all of those caller interactions, the hold queue content will inevitably impact your customer experience.
The problem is it's never been easy to update these audio files, often leading companies to upload generic and ineffective content. This leaves the hold queue working against you, rather than engaging callers and driving revenue like it should.
From the moment the call connects, the customer listens, pays attention, and judges your service. The music, greeting, auto-attendant, or IVR interaction they have is just as important as the agent's ability to handle their call.
To be successful, you need the tools that provide complete control over the on hold or queue ecosystem while integrating with your existing systems and tools.
Turning on hold into a marketing advantage
Deliver time-sensitive promotions, information or messages that support your current marketing and sales strategy.
Getting rid of boring repetitive loops
Control when and what is heard with schedules or randomize messages on your customized stream.
Becoming agile
No more need for clunky software and devices. Configure and manage your on hold and queuing environment from Easy On Hold's self service cloud dashboard.
Breaking down technology silos with integrations
Seamlessly integrate with your existing phone systems, call center platforms and tools.
Keep content and tools secure
Ensure that all your on hold or queuing content is always protected with enterprise-class security.
Upgrade your default music with modern instrumentals or licensed hit music.
Provide useful information, intrigue callers with marketing messages or encourage them to be patient.
Add a professional greeting to your voicemail or Auto-Attendant messages.
The change to the music was very necessary, and your quick and reliable service was just what we needed to get it done.
- Cait Downey
Hubspot
Excellent. Thanks for the quick turnaround.
- Alex Ferrari
Norwegian Cruise Line
The on hold tracks are exactly what we wanted.
- Melinda D'Agostino
UTS