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You already understand just how important phone communication is to your company, so it should be no surprise that phones continue to be the #1 preferred contact method for consumers. With all of those caller interactions, the hold queue content will inevitably impact your customer experience.
The problem is it's never been easy to update these audio files, often leading companies to upload generic and ineffective content. This leaves the hold queue working against you, rather than engaging callers and driving revenue like it should.
Upgrade your default music with modern instrumentals. Browse the best music for contact centers.
Provide useful information, intrigue callers with marketing messages or encourage them to be patient.
The change to the music was very necessary, and your quick and reliable service was just what we needed to get it done.
- Cait Downey
Excellent. Thanks for the quick turnaround.
- Alex Ferrari
Norwegian Cruise Line
The on hold tracks are exactly what we wanted.
- Melinda D'Agostino
Easy On Hold can write new messages for you or update your current messages; custom scriptwriting and industry templates are included in our services. Our messages are short and we use active words to keep callers engaged. Through your Customer Control Center you can easily request new productions, with a guaranteed 3 business-day turnaround time on script and audio requests.
With Easy On Hold you get a wide range of customization options. You can choose from hundreds of music genres to fit each of your messages. We can provide a custom script or you can use your own script. You can request American English male and female voices. International voice talent can be chosen for an additional fee. If your phone system is compatible with our streaming solutions, you can schedule when and how often your messages will play at which locations. This can be changed in real time.
Our on hold service works with any phone system, whether you require files or a streaming solution. While our streaming solution offers you the most features, flexibility and ease of use, some phone systems can only take audio files at this time, so we will produce your audio in whatever format is required. To see if your phone system is compatible with our streaming solution, view our up-to-date list of integrations here. If you don't find yours listed here, be sure to let us know; we may be able to provide a streaming integration by working in cooperation with your carrier.
Hold music from Easy On Hold will be fully licensed for the usage you describe to us.
Yes. Many of our clients already engage the talents of a preferred voice over talent. You only have to let us know how you want to incorporate your voice over talent with us. In your Content Control Center, you can drag and drop voice over audio files for our production team to review. Whether you want the voice mixed over music, or you have existing music and messages that you want greater control over, we are happy to collaborate.