Avaya Streaming In Queue and On Hold Music & Messages

  1. http and HLS streams for AAMS
  2. Content management portal
  3. Licensed music, including popular hits
  4. Redundant, customized streams
  5. Fully supported Avaya integration
Avaya Streaming In Queue and On Hold Music & Messages

Avaya Aura® Music and Message On Hold Streams

Achieve higher caller satisfaction ratings with unique custom streaming MOH content.

  1. The EOH streaming server sends http (or https) streams of audio directly into the Asterisk platform. Customers control stream content from a personalized control panel. Changes are heard immediately on the stream, or can be scheduled with custom start and stop dates
  2. Streaming audio content can be shared across multiple call groups, or uniquely assigned to each of many call groups (sales, support, regions, etc.)
  3. Emergency messages can be quickly turned on (with automatic stop date) for a particular queue
  4. Existing customer audio can be hosted on the Easy On Hold stream
  5. 128k mono or 192k hit music streams are offered
  6. Avaya Aura Media Server (v7+) does an excellent job of intaking streaming MOH (messages on hold/music on hold) in either of two formats: http mp3 (ICY protocol) and HLS (Apple)
  7. AAMS automatically records 15 minutes of audio content as a backup in the event the streaming server is unreachable
  8. While Avaya documentation mention Tunein Radio, please note that due to music licensing regulations, a better solution is the Easy On Hold;® solution, which includes all performance licenses
  9. Learn more: Avaya Aura MS documentation and Avaya Aura® 8.1.X Platform

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Music On Hold Messages, Queue Music free consultation

Get the right solution for your callers

  1. Find out what costs may be involved
  2. Request a free custom script and sample audio
  3. Talk to our experts about compatibility with your communications platform
  4. For call centers/contact centers: discover new technology for Queue Music solutions
  5. No obligation; it takes only 15 to 30 minutes to get the right music on hold messages solution

Allow business and marketing teams to manage on hold music and messages remotely

  1. Stream content is managed from a personalized, user-friendly control panel. Multiple persons may have log in privileges
  2. Changes are heard immediately on the stream, or can be scheduled with custom start and stop dates
  3. Streaming audio content can be shared across multiple call groups, or uniquely assigned to each of many call groups (sales, support, regions, etc.)
  4. Emergency messages can be quickly turned on (with automatic stop date) for a particular queue

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