Audio management for delivering unique caller experiences

Manage your message on hold content with the Content Control Center^TM from Easy on Hold

Content is one thing, but how do you manage it all?

This is what's known as the phone on hold dilemma. You want to deliver a unique caller experience with relevant messages, timely info, and regular updates, but this requires IT personnel to regularly update files in the phone system. This dilemma leads companies to waste time managing audio files or worse, give up on having fresh content entirely.

Instead, give Marketing full control over the caller experience with our powerful and user-friendly Content Control Center™. You'll have the flexibility to create, manage and schedule your on hold messages, IVR/auto attendant prompts, and streaming hit music all from one dashboard. See how it works:

Content Control Center™ features

Scheduling

Play messages or music on certain dates, times or choose when they should start and stop.

Message control

Messages can be switched on and off in real time to make sure that everything is up-to-date and current.

Ordering

Easily combine messages or change the order they are played in.

Export audio files

Export audio files of your messages for use on phone systems.

Script templates

Choose from a library of industry scripts or make changes to have quick updates for callers.

Production Management

Brief new message recordings, choose the voice or language, review and provide feedback all from one place.

Discover how to manage unique caller experiences

Book a free Consultation

Other audio management solutions

Streaming Technologies

Integrate live audio streams with your on-premise, cloud, or hosted voice solution

Learn more

Playback Devices

2-Channel business audio system to stream or play files for caller on hold and overhead music systems

Learn more

FAQs and Insights

How does Easy On Hold help us update our current on-hold messaging?

Easy On Hold can write new messages for you or update your current messages; custom scriptwriting and industry templates are included in our services. Our messages are short and we use active words to keep callers engaged. Through your Customer Control Center you can easily request new productions, with a guaranteed 3 business-day turnaround time on script and audio requests.
Does it work with my specific phone system?

Our on hold service works with any phone system, whether you require files or a streaming solution. While our streaming solution offers you the most features, flexibility and ease of use, some phone systems can only take audio files at this time, so we will produce your audio in whatever format is required. To see if your phone system is compatible with our streaming solution, view our up-to-date list of integrations here. If you don't find yours listed here, be sure to let us know; we may be able to provide a streaming integration by working in cooperation with your carrier.
How easy is it to switch music/message on hold providers?

Easy On Hold helps people switch from their current provider every day. We make it easy by improving your current content with new content you wish to play. You only have to upload the files or streams we send you, in stead of the ones from your current provider. Easy On Hold will also provide the necessary appliances or devices needed for on-premise situations for both enterprises and small businesses, with full-time technical support for a seamless transition.
How often can I make changes?

Our packages include various amounts of updates throughout a year. Our entry level package provides one group of 8 messages for the year, while our Anytime Plan lets you update weekly. Our other packages provide more combinations. Request a free consultation to see what package is right for you.
What happens if I change phone systems?

We work with any phone system, so we will just need to know how music on hold content gets loaded into your new phone system, and provide that delivery method to you, whether as files that you load yourself or a stream that Easy On Hold manages for you.

How does Easy On Hold help us update our current on-hold messaging?

Easy On Hold can write new messages for you or update your current messages; custom scriptwriting and industry templates are included in our services. Our messages are short and we use active words to keep callers engaged. Through your Customer Control Center you can easily request new productions, with a guaranteed 3 business-day turnaround time on script and audio requests.
Does it work with my specific phone system?

Our on hold service works with any phone system, whether you require files or a streaming solution. While our streaming solution offers you the most features, flexibility and ease of use, some phone systems can only take audio files at this time, so we will produce your audio in whatever format is required. To see if your phone system is compatible with our streaming solution, view our up-to-date list of integrations here. If you don't find yours listed here, be sure to let us know; we may be able to provide a streaming integration by working in cooperation with your carrier.
How easy is it to switch music/message on hold providers?

Easy On Hold helps people switch from their current provider every day. We make it easy by improving your current content with new content you wish to play. You only have to upload the files or streams we send you, in stead of the ones from your current provider. Easy On Hold will also provide the necessary appliances or devices needed for on-premise situations for both enterprises and small businesses, with full-time technical support for a seamless transition.
How often can I make changes?

Our packages include various amounts of updates throughout a year. Our entry level package provides one group of 8 messages for the year, while our Anytime Plan lets you update weekly. Our other packages provide more combinations. Request a free consultation to see what package is right for you.
What happens if I change phone systems?

We work with any phone system, so we will just need to know how music on hold content gets loaded into your new phone system, and provide that delivery method to you, whether as files that you load yourself or a stream that Easy On Hold manages for you.

More FAQs and insights

Music and Messages On Hold: The Unexpected Solution.