This is what's known as the phone on hold dilemma. You want to deliver a unique caller experience with relevant messages, timely info, and regular updates, but this requires IT personnel to regularly update files in the phone system. This dilemma leads companies to waste time managing audio files or worse, give up on having fresh content entirely.
Instead, give Marketing full control over the caller experience with our powerful and user-friendly Content Control Centerâ„¢. You'll have the flexibility to create, manage and schedule your on hold messages, IVR/auto attendant prompts, and streaming hit music all from one dashboard. See how it works:
Scheduling
Play messages or music on certain dates, times or choose when they should start and stop.
Message control
Messages can be switched on and off in real time to make sure that everything is up-to-date and current.
Ordering
Easily combine messages or change the order they are played in.
Export audio files
Export audio files of your messages for use on phone systems.
Script templates
Choose from a library of industry scripts or make changes to have quick updates for callers.
Production Management
Brief new message recordings, choose the voice or language, review and provide feedback all from one place.
Get all the info
Book a free Consultation from a music on hold expert
Music On Hold Messages, Queue Music free consultation
Get the right solution for your callers
Streaming Technologies
Integrate live audio streams with your on-premise, cloud, or hosted voice solution
Playback Devices
2-Channel business audio system to stream or play files for caller on hold and overhead music systems