Cisco Compatible Live Streaming Music & Messaging for CISCO® UCCE, PCCE, UCCX, and CUCM

Exclusively from Easy On Hold®, a Cisco Solution Partner

  1. Content management portal
  2. Licensed music,including popular hits
  3. Redundant, customized streams
Helping small business sound bigger
Quotes Vector

We are excited to offer this solution to telecom professionals seeking a modern alternative to static files. Streams offer message scheduling, less repetition, quick-change live audio updates and more.

- Julie Brown

Easy On Hold CEO


Cisco Compatible UCCE/VVB and CUCM Queue/Hold Music

In the Spring of 2019, Easy On Hold was chosen by Cisco to develop the only Cisco-supported solution for streaming live content into VVB for callers in queue. The solution, provided both in the cloud and on-premise, has been fully validated by Cisco for use in VVB version 12.5.

The solution is part of the Streaming Queue Music software suite, deployed on-premise or from the cloud. For a proof-of-concept please Contact Us.

 

Cloud-based streaming queue music is approved and best used for installations of up to 500 concurrent connections. For more than 500 concurrent connections a premise based solution is available.

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Music On Hold Messages, Queue Music free consultation

Get the right solution for your callers

  1. Find out what costs may be involved
  2. Request a free custom script and sample audio
  3. Talk to our experts about compatibility with your communications platform
  4. For call centers/contact centers: discover new technology for Queue Music solutions
  5. No obligation; it takes only 15 to 30 minutes to get the right music on hold messages solution

Rather than playing a licensed music audio file as the default music on hold source, CUCM can use a multicast IP address to stream content such as custom voiced messages and licensed hit music by popular artists.

Note: Not available for CUCM version 10.5 (May, 2014) or earlier.

How Cisco CUCM Music Stream Works

Because the CUCM multicast is a broadcast, the RTP stream provided by the on-premise hardware (EOH 2-C BAS) or EOH Streaming Queue Music appliance (on VMWare) becomes a resource for streaming music and messages on any number of lines. Music and content preferences are set in the customer portal (easyonholdcloud.com). The appliance at your premise executes a w-get (curl) to bring in the stream, ,then transcodes the content to an RTP stream on an IP address for the CUCM to broadcast.

Note: Only the connection TO the CUCM needs to be multicast. You do not need to have multicast enabled system-wide.

Guides and Insights

The Streaming MOH Technical Brief for network and telephony professionals

Download Your Guide as PDF on form submission


The Streaming MOH Technical Brief for network and telephony professionals
  1. Stream security, redundancy, management
  2. Formats, sample rates, bandwidth
  3. Port scheme
  4. Live reporting features
  5. Telephony platforms supported
  6. New streaming formats, including HLS and rtp
  7. User portal
  8. New 2-Channel streaming device
  9. Why your business team will love streaming