We are excited to offer this solution to telecom professionals seeking a modern alternative to static files. Streams offer message scheduling, less repetition, quick-change live audio updates and more.
- Julie Brown
Easy On Hold CEO
Cisco Compatible UCCE/VVB and CUCM Queue/Hold Music
In the Spring of 2019, Easy On Hold was chosen by Cisco to develop the only Cisco-supported solution for streaming live content into VVB for callers in queue. The solution, provided both in the cloud and on-premise, has been fully validated by Cisco for use in VVB version 12.5.
Cloud-based streaming queue music is approved and best used for installations of up to 500 concurrent connections. For more than 500 concurrent connections a premise based solution is available.
SQM™ Software for Local Appliance:
The appliance is typically installed on-premise, on a LAN segment to be close to the VVB servers. The appliance maintains a live connection over the internet to a high quality https audio stream. That audio stream is locally transcoded and server to many local VVB clients, which received the audio as a decoded PCM stream.
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Cloud Streaming Service
Cloud-based streaming queue music is approved and best used for installations of up to 300 concurrent connections. For more than 500 concurrent connections (calls on hold) a premise based solution is available (VM Ware)
Number of clients
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Rather than playing a licensed music audio file as the default music on hold source, CUCM can use a multicast IP address to stream content such as custom voiced messages and licensed hit music by popular artists.
Not available for CUCM version 10.5 (May, 2014) or earlier.
How Cisco CUCM Music Stream Works
Because the CUCM multicast is a broadcast, the RTP stream provided by the on-premise hardware (EOH 2-C BAS) or EOH Streaming Queue Music appliance (on VMWare) becomes a resource for streaming music and messages on any number of lines. Music and content preferences are set in the customer portal (easyonholdcloud.com). The appliance at your premise executes a w-get (curl) to bring in the stream, ,then transcodes the content to an RTP stream on an IP address for the CUCM to broadcast.
Only the connection TO the CUCM needs to be multicast. You do not need to have multicast enabled system-wide.
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The Streaming MOH Technical Brief for network and telephony professionals
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