Say goodbye to boring on hold messages

Let us give your business a professional voice

Thank you for calling. Your call is important to us. Please hold!

How many times have you heard this phrase and thought "I sure don't feel important?" Or sat through the same message on hold over and over again in a loop? Or worse, heard a message that clearly expired a month ago?

Instead of letting your callers hear a template, irritating or outdated messages while they wait, use this opportunity to keep them informed about your business, provide unique offers or direct them to other support channels like online billing or live chat tools.

Making smaller companies sound big, and bigger companies sound friendly

Easy On Hold provides engaging and professionally recorded voiced messages that are relevant and entertaining for your business's callers. Use our message creation tool to receive your content in just 3 days, whether your need message on hold, auto-attendant and IVR prompts, voicemail greetings, or overhead announcements.

Listen to real message on hold samples from our clients below, or browse our list of voice talent to find your desired language or dialect.

Voiced messages on hold

Get inspired and hear different samples of messages to enhance your on hold messages

View library

IVR Voice Services

Professional phone greetings for voicemail, IVR and auto-attendant

View artists

Voiced Messages On Hold Features

Streaming on hold messages

Change messages in real time, have no more files to manage, and back-up audio with little or no equipment.

Unique on hold experience

Randomize the order, vary the length, provide variety and use relevant time-sensitive messages.

Voice blended with music

Say goodbye to boring loops with creative advertising or narrations blended over music.

Voice and Music Transitions Easy on Hold Vector

Link voice and music with transitions

Provide clearer and better experiences on mobile devices.

Scripting and recording

We work with you to create the right on hold message scripts for your audience and deliver them with professional voice overs.

226 Voice over artists

Including 50 languages and dialects to localize your messages for different states, regions or countries.

Build a better caller experience

Book a free Consultation

Voiced Messages for your business

Voiced Messages for
Small Business

Voiced Messages for
multi-locations

Voiced Messages for
enterprise & call centers

Voiced Messages for
by industry

Guide To Professional Voicemail Greeting Recordings

FAQs and Insights

Does it work with my specific phone system?

Our on hold service works with any phone system, whether you require files or a streaming solution. While our streaming solution offers you the most features, flexibility and ease of use, some phone systems can only take audio files at this time, so we will produce your audio in whatever format is required. To see if your phone system is compatible with our streaming solution, view our up-to-date list of integrations here. If you don't find yours listed here, be sure to let us know; we may be able to provide a streaming integration by working in cooperation with your carrier.
How much does queue/on hold services cost?

This depends on the type of music you want to license, how many messages you wish to produce per year, and the number of agents and/or locations in your organization. Our starter package for small businesses with one location starts at $45/month, while our enterprise packages are on request due to the complexities involved. Request a free consultation to get a more accurate quote for your business.
How will streaming music work with barge in prompts/messaging in the queue?

Depending on your desired experience, you may continue using your IVR's barge in messaging with our streaming solution; however, in this scenario songs will be interrupted. For a better caller experience, Easy On Hold recommends relying on the stream to play back your desired content to callers rather than relying on your IVR feature. Messages can be scheduled to play at specific times and in between songs and can also be played in real-time, such as during emergency outages, so that songs are not interrupted and the caller is presented with a 'radio station' experience that feels dynamic and non-interruptive. Listen to the difference here.
What happens if I change phone systems?

We work with any phone system, so we will just need to know how music on hold content gets loaded into your new phone system, and provide that delivery method to you, whether as files that you load yourself or a stream that Easy On Hold manages for you.
We already have a company voice. Can I use those messages with your music or streaming technology?

Yes. Many of our clients already engage the talents of a preferred voice over talent. You only have to let us know how you want to incorporate your voice over talent with us. In your Content Control Center, you can drag and drop voice over audio files for our production team to review. Whether you want the voice mixed over music, or you have existing music and messages that you want greater control over, we are happy to collaborate.

Does it work with my specific phone system?

Our on hold service works with any phone system, whether you require files or a streaming solution. While our streaming solution offers you the most features, flexibility and ease of use, some phone systems can only take audio files at this time, so we will produce your audio in whatever format is required. To see if your phone system is compatible with our streaming solution, view our up-to-date list of integrations here. If you don't find yours listed here, be sure to let us know; we may be able to provide a streaming integration by working in cooperation with your carrier.
How much does queue/on hold services cost?

This depends on the type of music you want to license, how many messages you wish to produce per year, and the number of agents and/or locations in your organization. Our starter package for small businesses with one location starts at $45/month, while our enterprise packages are on request due to the complexities involved. Request a free consultation to get a more accurate quote for your business.
How will streaming music work with barge in prompts/messaging in the queue?

Depending on your desired experience, you may continue using your IVR's barge in messaging with our streaming solution; however, in this scenario songs will be interrupted. For a better caller experience, Easy On Hold recommends relying on the stream to play back your desired content to callers rather than relying on your IVR feature. Messages can be scheduled to play at specific times and in between songs and can also be played in real-time, such as during emergency outages, so that songs are not interrupted and the caller is presented with a 'radio station' experience that feels dynamic and non-interruptive. Listen to the difference here.
What happens if I change phone systems?

We work with any phone system, so we will just need to know how music on hold content gets loaded into your new phone system, and provide that delivery method to you, whether as files that you load yourself or a stream that Easy On Hold manages for you.
We already have a company voice. Can I use those messages with your music or streaming technology?

Yes. Many of our clients already engage the talents of a preferred voice over talent. You only have to let us know how you want to incorporate your voice over talent with us. In your Content Control Center, you can drag and drop voice over audio files for our production team to review. Whether you want the voice mixed over music, or you have existing music and messages that you want greater control over, we are happy to collaborate.