Why Custom Voiced Messages On Hold?
- 88% of callers say they prefer information while holding.
- Affordable marketing that influences your target audience.
- Build your brand; coordinate with other marketing efforts.
- Easy to implement—works with all phone systems.
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The most preferred method of reaching a business is still the phone.
Microsoft Customer Service Report -
The average person will spend 43 days of his/her life waiting on hold.ResearchNow -
88% of business callers prefer information while waiting on hold.Rapp & Collins -
Placing a caller on hold is a risk and an invaluable marketing opportunity.Healthcare Success -
What people don’t want to hear when they call customer service is, “Your call is important to us"W.P. Carey School of Business
STYLE
Which style of messages on hold fits your brand and callers?
TRADITIONAL MUSIC ON HOLD MESSAGES
choose any style of music, add voiced announcements
We offer a traditional messages on hold sound, which blends custom scripted announcements over background music. Start with 8 unique topics, each with their own music background. Grow your library of topics over time.
Free Demo & QuoteCLEARER SOUND
for callers on mobile devices
Our TRANSITIONS hold messages feature announcements with no music background. Short musical transitions are played between announcements. This greatly improves the sound quality for callers on mobile phones.
TransitionsPOPULAR MUSIC
stream your favorite artists
We offer LOGO RADIO™, which positions your brand between popular songs for a "custom radio station" sound. Station IDs, daypart greetings and tag lines are featured. A great solution for longer hold times. You may also choose HIT MUSIC with any custom announcements between songs.
Hit MusicTECH
How do I get messages on hold to play on my phones?
ON PREMISE DEVICE
stream live or locally-stored audio
A phone system at your place of business may be able to use an audio connection from a device that plays a live stream of audio or locally-stored .mp3 files. Our 2-Channel Business Audio System device is also capable of providing a digital connection to CISCO CUCM and Genesys Pure Engage platforms.
On Premise DeviceAUDIO FILES
for callers on mobile devices
Most VoIP (off-premise or hosted) phone services (platforms) and some on-premise platforms allow the use of .mp3 audio files. Use Easy On Hold® scripting, voice, music and recording services to create the right audio file required by your platform. Follow the link below to learn about the new way to manage audio files for messages on hold.
VoIP Phone MusicLIVE STREAMING URL
stream your favorite artists
Easy On Hold® developed live streaming audio for telephone systems back in 2013. We provide a custom URL stream for many phone platforms, including Avaya, FreePBX, FreeSWITCH, Asterisk, Bicom Systems, Fortinet, iPitomy and others. We offer a free "test stream" as a proof of concept for the telephony solution you're using.
Why StreamingNo matter what system or platform, Easy On Hold® has 20+ years of experience getting your callers connected to messages on hold that improve your image and generate more business.
What makes Easy On Hold® your best choice?
Professional Creative Content
You can be as involved in the content creation process as you care to be. We offer scripting service by writers who know how to "write for the ear". Our music library is the largest in the world, properly licensed for your use.
Fast 3-Day Turnaround
We understand tight deadlines. 3 days on scripts and audio.
Text and Email Alerts
Get automated texts and emails to let you know your new scripts and audio are ready. You'll also be notified when your current content is nearing its end-date.
Streaming Technology
We'll ask you about your phone system. You may be able to use live messages on hold streaming, which opens up a world of time-saving conveniences and a much better experience for your callers.
Full Time Support
We provide the technology and the technical support team you need. We have extensive experience with phone systems of every size and type, including call center platforms by Avaya, Genesis and Cisco.
Easy Online Content Management
Your Creative Content Manager login allows you to quickly formulate and request new hold messages. Choose music, request collaboration from our professional scriptwriters, set start and stop dates and much more. We really do make it easy.
Helpful Script Templates
When you need some inspiration for fresh new messages on hold, just access script templates built into your Creative Content Manager. With a little customization, you'll sound great while saving time.
8 MESSAGE ON HOLD TIPS
for fewer hangups and more business
Max 50 Words
How much can people remember in 20 or 30 seconds? Aim for 50 words per message (topic). Good script writers write for "the ear" not the eye. The key is to use no more than one idea per topic or paragraph.
Variety Wins
Today's callers crave variety. Gone are the days of one long, boring piece of music interrupted by voiced announcements. The new best practice is to build a library of short, self-contained single-topic recordings, each with its own unique music background.
Be Unpredictable
When callers can detect a pattern, they simply start counting the number of minutes that have gone by. Vary the length of each topic to create the unpredictability that makes hold time seem shorter than it actually is.
Randomized
Use the Easy On Hold® streaming messages on hold system to play topics in a random order. This adds to the uniqueness of the message on hold experience (unpredictability prevents premature hang-ups).
Unexpected
Greet visitors with, "good morning" and "good afternoon". Use simple greetings that reference the day of the week. It's a pleasant, unexpected experience that always makes callers extra-happy.
Timely
Studies confirm: "thank you for calling" greetings increase hang-ups. Project your brand as vibrant and up-to-date. Avoid generic or "general use" messages. Always use relevant, time-sensitive messages.
Prioritized
All topics are not of equal importance. Topics that are the most valuable, topics that are "right-now" important should play for often so every caller is sure to take notice.
Managed
How to stay organized? Scripts and recordings should be easily available online. Text and/or email reminders should alter you when time-sensitive topics are nearing end-dates.