Streaming on hold messages
Change messages in real time, have no more files to manage, and back-up audio with little or no equipment.
Unique on hold experience
Randomize the order, vary the length, provide variety and use relevant time-sensitive messages.
Voice blended with music
Say goodbye to boring loops with creative advertising or narrations blended over music.
Link voice and music with transitions
Provide clearer and better experiences on mobile devices.
Scripting and recording
We work with you to create the right on hold message scripts for your audience and deliver them with professional voice overs.
226 Voice over artists
Including 50 languages and dialects to localize your messages for different states, regions or countries.
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Music On Hold Messages, Queue Music free consultation
Get the right solution for your callers
Our on hold service works with any phone system, whether you require files or a streaming solution. While our streaming solution offers you the most features, flexibility and ease of use, some phone systems can only take audio files at this time, so we will produce your audio in whatever format is required. To see if your phone system is compatible with our streaming solution, view our up-to-date list of integrations here. If you don't find yours listed here, be sure to let us know; we may be able to provide a streaming integration by working in cooperation with your carrier.
This depends on the type of music you want to license, how many messages you wish to produce per year, and the number of agents and/or locations in your organization. Our starter package for small businesses with one location starts at $45/month, while our enterprise packages are on request due to the complexities involved. Request a free consultation to get a more accurate quote for your business.
Depending on your desired experience, you may continue using your IVR's barge in messaging with our streaming solution; however, in this scenario songs will be interrupted. For a better caller experience, Easy On Hold recommends relying on the stream to play back your desired content to callers rather than relying on your IVR feature. Messages can be scheduled to play at specific times and in between songs and can also be played in real-time, such as during emergency outages, so that songs are not interrupted and the caller is presented with a 'radio station' experience that feels dynamic and non-interruptive. Listen to the difference here.
We work with any phone system, so we will just need to know how music on hold content gets loaded into your new phone system, and provide that delivery method to you, whether as files that you load yourself or a stream that Easy On Hold manages for you.
Yes. Many of our clients already engage the talents of a preferred voice over talent. You only have to let us know how you want to incorporate your voice over talent with us. In your Content Control Center, you can drag and drop voice over audio files for our production team to review. Whether you want the voice mixed over music, or you have existing music and messages that you want greater control over, we are happy to collaborate.