Helping small business sound bigger

Small Businesses Easy on hold illustration

Is it time to upgrade your on hold experience?

Digital marketing, chatbots, and social media have changed how we interact with our customers and do business. But nothing beats picking up the phone until your customers hear that default on hold music that came with your phone system.

The sound and poor audio quality of that elevator inspired music or the standard "thank you for holding, your call is important to us" message can be off-putting, dull and boring.

Music and messages on hold should reflect your business

You and your team work hard to build the business and its reputation, every interaction and touchpoint with your company should reflect that.

While you are busy running your business, let the music on hold experts take your caller experience to another level.

Services to upgrade your on hold environment

Licensed Music

Upgrade your default on hold setting with music that entertains your callers while waiting.

Voiced Messages

Provide useful information, intrigue callers with marketing messages or encourage them to be patient.

Voice Recordings

Add a professional greeting to your voicemail or Auto-Attendant messages.

Packages starting from as low as $49 per month

See how it all comes together

Book a Free Consultation

We'll help you to:

Sound professional

Create the right messages, tone and music to improve your caller on hold experience.

A picture of control buttons on a joystick

Take control

Prioritize, update and change music or messages on hold in real-time.

A Picture of a woman wearing earphones and looking down at a mobile phone.

Stream high quality audio

Provide the best audio quality for a pleasant on hold experience with licensed music and royalty fees included.

Easily manage it all

Get access to our user friendly and powerful dashboard to manage your on hold experience.

A picture of a man talking while wearing a headset with a mic

Not get stuck

Our 24/7 support and dedicated account management team will support you every step of the way for a seamless experience.

Industry expertise

Easy on Hold services over 10,000 businesses from more than 20 industries with music and messages on hold being tailored for their businesses.

See how Easy on Hold can help you sound amazing

Excellent, EASY and effortless. I would recommend this service to everyone!

- Jen Miranda

Ardor Health Solutions, Coral Springs, FL

★★★★★

We have seen loan volume increase threefold since adding Easy On Hold®

- Brad Warner

Fairless Credit Union, Fairless Hills, PA

★★★★★

Everyone we work with is very nice and very helpful! All of our on hold messages were ready very quickly! Great company to work with!

- Amanda Hadley

Coastal Equipment Virginia Beach, VA

★★★★★

FAQs and Insights

How easy is it to switch music/message on hold providers?

Easy On Hold helps people switch from their current provider every day. We make it easy by improving your current content with new content you wish to play. You only have to upload the files or streams we send you, in stead of the ones from your current provider. Easy On Hold will also provide the necessary appliances or devices needed for on-premise situations for both enterprises and small businesses, with full-time technical support for a seamless transition.
How much does queue/on hold services cost?

This depends on the type of music you want to license, how many messages you wish to produce per year, and the number of agents and/or locations in your organization. Our starter package for small businesses with one location starts at $45/month, while our enterprise packages are on request due to the complexities involved. Request a free consultation to get a more accurate quote for your business.
Are all of the licenses fully covered?

Hold music from Easy On Hold will be fully licensed for the usage you describe to us.
How will streaming music work with barge in prompts/messaging in the queue?

Depending on your desired experience, you may continue using your IVR's barge in messaging with our streaming solution; however, in this scenario songs will be interrupted. For a better caller experience, Easy On Hold recommends relying on the stream to play back your desired content to callers rather than relying on your IVR feature. Messages can be scheduled to play at specific times and in between songs and can also be played in real-time, such as during emergency outages, so that songs are not interrupted and the caller is presented with a 'radio station' experience that feels dynamic and non-interruptive. here.
We already have a company voice. Can I use those messages with your music or streaming technology?

Yes. Many of our clients already engage the talents of a preferred voice over talent. You only have to let us know how you want to incorporate your voice over talent with us. In your Content Control Center, you can drag and drop voice over audio files for our production team to review. Whether you want the voice mixed over music, or you have existing music and messages that you want greater control over, we are happy to collaborate.

How easy is it to switch music/message on hold providers?

Easy On Hold helps people switch from their current provider every day. We make it easy by improving your current content with new content you wish to play. You only have to upload the files or streams we send you, in stead of the ones from your current provider. Easy On Hold will also provide the necessary appliances or devices needed for on-premise situations for both enterprises and small businesses, with full-time technical support for a seamless transition.
How much does queue/on hold services cost?

This depends on the type of music you want to license, how many messages you wish to produce per year, and the number of agents and/or locations in your organization. Our starter package for small businesses with one location starts at $45/month, while our enterprise packages are on request due to the complexities involved. Request a free consultation to get a more accurate quote for your business.
Are all of the licenses fully covered?

Hold music from Easy On Hold will be fully licensed for the usage you describe to us.
How will streaming music work with barge in prompts/messaging in the queue?

Depending on your desired experience, you may continue using your IVR's barge in messaging with our streaming solution; however, in this scenario songs will be interrupted. For a better caller experience, Easy On Hold recommends relying on the stream to play back your desired content to callers rather than relying on your IVR feature. Messages can be scheduled to play at specific times and in between songs and can also be played in real-time, such as during emergency outages, so that songs are not interrupted and the caller is presented with a 'radio station' experience that feels dynamic and non-interruptive. here.
We already have a company voice. Can I use those messages with your music or streaming technology?

Yes. Many of our clients already engage the talents of a preferred voice over talent. You only have to let us know how you want to incorporate your voice over talent with us. In your Content Control Center, you can drag and drop voice over audio files for our production team to review. Whether you want the voice mixed over music, or you have existing music and messages that you want greater control over, we are happy to collaborate.

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