ON-HOLD MESSAGES MADE EASY

On-Hold Message Recording Services

On-hold messages are the spoken information callers hear while they wait. Create them with professional human voice talent or produce voice-and-music mixes instantly in EOH AI Studio.

Meet With an Expert

Professional Voice and Music Production

Professional on-hold messages made easy.

On-hold messages are different from hold music. They are spoken announcements that inform callers, answer common questions, and promote products or services while customers wait. Easy On Hold^® combines professional scripting, voice talent, optional music, production, and delivery in one complete service.

Choose professional human voice talent or produce polished recordings instantly with EOH AI Studio. Music can be added beneath the voice when desired, but the message content remains the focus. With 151 languages and dialects available, your caller experience can sound consistent, professional, and appropriate for every audience you serve.

â€œThey listened to our needs, made content and music recommendations, and worked with us on any changes we requested. The quality of the on-hold recordings they produced for us was great and fit our brand nicely. Iâ€™d highly recommend this group.â€

Marc Steir, Ballard Truck Center

Production Options

Professional options for every on-hold message project.

Choose professional scripting, human voice talent, AI voices, translation services, or a combination that fits your organization.

Professional Scripting

Our writers help develop clear, useful messages based on your callers, services, promotions, and customer experience goals.

Human Voice Talent

Choose from professional male and female voice talents selected to complement your brand and existing phone prompts.

AI Voices

Create polished voice recordings quickly with high-quality AI voices through the EOH AI Studio.

Translation Services

Reach more callers with professional translation and voice production in multiple languages and dialects.

Easy On Hold Customer Portal

Manage Content in Your EOH Portal

All of your content is organized for you, making it easier to review productions, plan updates, and keep messages relevant.

Review and approve scripts and recordings
Control when each unique topic plays on your stream
Set dates to receive email alerts when content is stale
Prepare messages in advance so they are ready to stream or download
Mix multiple topics to create custom on-hold message files

Organized Content Library

Keep scripts, recordings, music, schedules, approvals, and completed mixes together instead of searching through email attachments and old audio files.

Explore content management

Instant Voice and Music Production

Try the EOH AI Studio

Type your script, choose music, and let EOH AI Studio do all the work.

EOH AI Studio is a complete online on-hold message production tool and the fastest way to create professional on-hold messages. It includes great-sounding voices and hundreds of hold music tracks.

Unlike other AI tools, EOH AI Studio does the mixing for you. There is no need to build music playlists, drag and drop voice samples, or learn audio editing skills. You receive three versions of the voice recording to review, then choose music, set the desired message length, and preview the finished mix.

From Script to Finished Mix

EOH AI Studio handles the production steps for you, delivering a polished result without audio editing software.

Type or paste your script
Choose from three voice outputs
Select music and message length
Preview and download your finished production

A Better Caller Experience

Why use professional on-hold messages for your business?

Professional on-hold messages turn waiting time into a useful customer experience. Keep callers informed, answer common questions, promote timely services, and guide customers toward helpful next steps while they wait.

Keep callers informed

Share business hours, service updates, frequently requested information, and other details callers need.

Reduce repetitive waiting

Randomize message order and vary program length so callers do not hear the same predictable loop every time.

Promote timely opportunities

Highlight seasonal services, special offers, upcoming events, and important announcements while they are relevant.

Guide callers to next steps

Direct customers toward online resources, self-service tools, forms, account portals, and other support options.

Strengthen your professional image

Use clear scripts, professional voices, and properly mixed music to create a polished sound that reflects your brand.

Keep content fresh

Streaming makes it easy to schedule messages, use daypart greetings, make real-time updates, and maintain dependable backup audio.

Hear On-Hold Message Samples

Professional messages on hold recording services

Free Content Planning Session

Take the Hassle Out of On-Hold Updates

Keeping your on-hold messaging fresh does not have to be a chore. In this complimentary session, we will build a customized content plan for your business, tailored to your industry, seasonal needs, and customer experience goals.

Best of all, we will do as much of the work as you allow us to, so you can stay focused on running your business.

Schedule a Content Planning Session

Build a better caller experience.

Talk with an Easy On Hold specialist about professional scripting, human and AI voice talent, optional music, streaming, and downloadable on-hold message files for your phone system.