Make a good impression with your callers

Keep customers engaged with the right music and messaging on hold from Easy On Hold^®

Two kinds of music: Licensed Instrumental Tracks and Hit Music By Popular Artists

Hold music is more than just a way to break the silence

Music sets the tone for your first and future interactions with your customers. Whether they're in queue for your call center or when an agent is looking up information. The type of music you choose speaks volumes about your company, your values, and your brand.

Licensed Instrumental Music

Browse 75 categories of new, creative hold music created by world-class composers, producers and artists.

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Hit Music For Phones and Overhead

Your favorite artists, 70+ genres. Custom mixes. Automated music changes for callers and visitors.

Hit Music

Start creating unique caller experiences

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Music On Hold Features

Thousands of Great Songs

Choose from a vast selection of styles and genres.

Overhead Music

Streams are not limited to caller on hold. Play background music in all your offices and locations.

Licenses and royalties easy on hold vector

Licenses & Royalties

100% legal licensed music services with royalty fees included.

Music Customization

Add or edit tracks to your specific lengths or needs.

Custom Branding

with your choice of music and voice overs that never interrupt the on hold music.

Track Rotation

Schedule different mixes that change automatically or block unwanted songs.

The Best On Hold Music for Your Business

On hold music for
small business

On hold music for
multi-locations

On hold music for
enterprise

On hold music for
by industry

Queuing and
on hold music for
call centers

FAQs and Insights

Does it work with my specific phone system?

Our on hold service works with any phone system, whether you require files or a streaming solution. While our streaming solution offers you the most features, flexibility and ease of use, some phone systems can only take audio files at this time, so we will produce your audio in whatever format is required. To see if your phone system is compatible with our streaming solution, view our up-to-date list of integrations here. If you don't find yours listed here, be sure to let us know; we may be able to provide a streaming integration by working in cooperation with your carrier.
How much does queue/on hold services cost?

This depends on the type of music you want to license, how many messages you wish to produce per year, and the number of agents and/or locations in your organization. Our starter package for small businesses with one location starts at $45/month, while our enterprise packages are on request due to the complexities involved. Request a free consultation to get a more accurate quote for your business.
Are all of the licenses fully covered?

For music in your business, we take care of ASCAP, SESAC, BMI, Sound Exchange, SOCAN, and Global Music Rights on your behalf. Hit music licenses are available in the US and Canada. We have a special selection of hold music that is licensed for worldwide use.
What happens if I change phone systems?

We work with any phone system, so we will just need to know how music on hold content gets loaded into your new phone system, and provide that delivery method to you, whether as files that you load yourself or a stream that Easy On Hold manages for you.
We already have a company voice. Can I use those messages with your music or streaming technology?

Yes. Many of our clients already engage the talents of a preferred voice over talent. You only have to let us know how you want to incorporate your voice over talent with us. In your Content Control Center, you can drag and drop voice over audio files for our production team to review. Whether you want the voice mixed over music, or you have existing music and messages that you want greater control over, we are happy to collaborate.

Does it work with my specific phone system?

Our on hold service works with any phone system, whether you require files or a streaming solution. While our streaming solution offers you the most features, flexibility and ease of use, some phone systems can only take audio files at this time, so we will produce your audio in whatever format is required. To see if your phone system is compatible with our streaming solution, view our up-to-date list of integrations here. If you don't find yours listed here, be sure to let us know; we may be able to provide a streaming integration by working in cooperation with your carrier.
How much does queue/on hold services cost?

This depends on the type of music you want to license, how many messages you wish to produce per year, and the number of agents and/or locations in your organization. Our starter package for small businesses with one location starts at $45/month, while our enterprise packages are on request due to the complexities involved. Request a free consultation to get a more accurate quote for your business.
Are all of the licenses fully covered?

For music in your business, we take care of ASCAP, SESAC, BMI, Sound Exchange, SOCAN, and Global Music Rights on your behalf. Hit music licenses are available in the US and Canada. We have a special selection of hold music that is licensed for worldwide use.
What happens if I change phone systems?

We work with any phone system, so we will just need to know how music on hold content gets loaded into your new phone system, and provide that delivery method to you, whether as files that you load yourself or a stream that Easy On Hold manages for you.
We already have a company voice. Can I use those messages with your music or streaming technology?

Yes. Many of our clients already engage the talents of a preferred voice over talent. You only have to let us know how you want to incorporate your voice over talent with us. In your Content Control Center, you can drag and drop voice over audio files for our production team to review. Whether you want the voice mixed over music, or you have existing music and messages that you want greater control over, we are happy to collaborate.

More FAQs and insights

Get Music & Messaging On Hold Now

Book a free Consultation