Our straight-to-the-point guide talks about the integration of music on hold, phone systems and our on hold messaging software. We help you answer the question, "Can my communications platform use the Easy On Hold® integrated streaming solutions?"
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Easy On Hold has developed streaming integrations with many platforms, including Microsoft Teams, CISCO, Avaya and Broadsoft. Review the integrations listed on our website. If your platform is not listed, please contact Easy On Hold.
Microsoft Teams Phone is the largest cloud platform that can stream hold music. To set up streaming hold music, you need a subscription with a streaming music partner like Easy On Hold. This service allows you to stream a variety of music without file size limits, providing a more dynamic and engaging experience for callers. You can learn more at Microsoft Developer Resources. Broadsoft integrates the Easy On Hold music streams in the cloud also. This includes Nextiva and TPX. Other platforms that can be cloud-based and play streaming hold music are Natterbox, SimpleVoIP, Sparkplug IP, Unify OpenScape Media Server, MiTel MiVoice, Vinix, Vodia and Voneto. See the Guide to Streaming Hold Music.
Depending on your desired experience, you may continue using your IVR's barge in messaging with our streaming solution; however, in this scenario songs will be interrupted. For a better caller experience, Easy On Hold recommends relying on the stream to play back your desired content to callers rather than relying on your IVR feature. Messages can be scheduled to play at specific times and in between songs and can also be played in real-time, such as during emergency outages, so that songs are not interrupted and the caller is presented with a 'radio station' experience that feels dynamic and non-interruptive.
Pricing depends on the music you want, the number of messages you need each year, and how many agents or locations you have. Our starter package for small businesses with one location starts at $45/month, while our enterprise packages are available on request. Ask for a free consultation to get an accurate quote for your business.
The file format for phone system music on hold varies from platform to platform. For example, Genesys Cloud can use multiple 16 Bit 16 Khz audio files. Other platforms may allow mp3 files. Some need files to be converted to 8 Bit Mu-Law (uLaw). Some platforms allow the use of multiple audio files, while others have restrictions on the number and length of files. We can research your phone platform and discover the audio format required, and provide music and messages on hold.
Yes, you can use your preferred voice-over talent with our music on hold service. You only have to let us know how you want to include them. In your Content Control Center, yyou can drag and drop voice-over audio files for our production team to review. Do you want the voice mixed over music? Perhaps you want greater control over xeisting music and messages that you want greater control over. Either way, we are happy to collaborate.
