It's a live streaming audio program with content created exclusively for your business.
Easy On Hold®'s new streaming system does away with the traditional practice of voice blurbs interrupting a repeating background track. Customers demand a better customer service experience. The old "music on hold" methods no longer work for retaining and informing callers.
With music constantly changing and timely topics blending in at just the right times, callers hear a fresh sound far superior to the common on-hold audio loop.
User (marketing/manager/owner)logs in to request the creation of one or more "topics". A topic is a 20 to 30 second long voiced recording. Typically, unique music enhances each topic.
The Easy On Hold® studio produces the topic audio in 3 days or less. Upon approval, the audio is scheduled to play (in a randomized fashion, so callers can't predict what's coming next).
A topic can be scheduled to play at a certain time, day or duration of days and times. This allows "good morning" or special day-of-week announcements, which impress callers.
When you have a topic that's time-sensitive or something you want all callers to hear, use our priority settings to make that topic play more often.
Three ways to get the stream to play on your phones:
Why sound like everyone else? With our streaming audio solution you're no longer confined to a loop of repetitive content. Instead of using just one long piece of music interrupted by announcements, the Easy On Hold® streaming platform utilizes short, individual topics, each with their own appropriate music track.
Each topic receives instructions on when to play and when not to play.
You'll never need to worry about playing out of date messages. Each topic knows when to start and stop!
Only use audio files for messages on hold if you have no choice. Many (not all) VoIP platforms require audio files. Talk to our team about your phone system: check to make sure you must use audio files on hold.
Stay with Easy On Hold® to be future-ready—many platforms will be upgrading to our streaming system in the near future.
For now, we will use these techniques to make your audio files on hold sound better:
An on-premis phone system is hardware located within your business facility. Nortel, Avaya, MiTel, ShoreTel are well-known manufacturers of on-premise systems. An external music-on-hold source can be used with these system. Many on-premis VoIP systems can also use an external audio source for MOH. These include Allworx, Avaya Office IP (non-VM) and others. Easy On Hold® manufactures the 2-Channel Business Audio System, a music on hold player capable of playing audio from a live stream, internal audio files or audio stored on a connected USB drive.
For Cisco CUCM, this device will ouput a stream in rtp over ethernet on an I.P. address.
Off-site phone systems go by many names, including cloud-based, hosted IP, hosted VOIP. These systems are operated and maintained by a service provider. Examples include Nextiva and others on the Broadsoft platform and Asterisk based systems. Talk to Easy On Hold® about using a live audio stream on your phone platform.