Easy On Hold® for Avaya Cloud Office
Automate hold music and queue messaging in Avaya Cloud Office by RingCentral with the Easy On Hold RingEX app.
Avaya Cloud Office Hold Music and Queue Messaging
Avaya Cloud Office is officially offered as Avaya Cloud Office by RingCentral. Because its cloud communications platform is powered by RingCentral technology, eligible Avaya Cloud Office accounts can use the Easy On Hold® RingEX app to automate caller audio.
Instead of repeatedly exporting, uploading and replacing static recordings, connect the app to your account and match Easy On Hold content streams to your Avaya Cloud Office call queues. Your scheduled music and messages can then refresh automatically throughout the day.
This page applies specifically to Avaya Cloud Office by RingCentral. Avaya Communication Manager, Avaya Aura and other on-premises Avaya platforms use different music-on-hold methods and may require file-based or hardware-assisted solutions.
How to Automate Music and Messages in Avaya Cloud Office
Open the Easy On Hold Integration
Sign in to the Easy On Hold customer portal, go to Settings > Integrations > Browse Integrations, and select RingCentral. The RingEX app provides the connection used for Avaya Cloud Office by RingCentral.
Authorize Your Account
Follow the authorization prompts and sign in with an Avaya Cloud Office administrator account that has access to the call queues you want to manage. Easy On Hold does not require your account password.
Match Streams to Queues
After authorization, available Avaya Cloud Office queues appear alongside your Easy On Hold content streams. Assign the appropriate branded audio stream to each queue.
Schedule Automatic Updates
Schedule music and messages by time of day, day of week or date range. The app refreshes the assigned queue audio automatically, so your team does not have to manage recurring manual uploads.
Automate for a better caller experience.
An Easy On Hold specialist can explain your options.
Avaya Cloud Office Music On Hold FAQs
Common questions about automated hold music and call queue messaging for Avaya Cloud Office by RingCentral.
Avaya Cloud Office is a RingCentral-powered UCaaS offering sold and supported through Avaya. Its calling and administration experience closely follows the RingCentral platform, although branding, licensing and some available features may differ.
Avaya Cloud Office is built on RingCentral technology. The Easy On Hold RingEX app uses that shared platform connection to identify supported call queues, match them to content streams and automate audio updates.
For supported Avaya Cloud Office call queue audio managed through the integration, scheduled updates are automated after setup. Audio settings outside the integration's supported queue workflow may still require administration in Avaya Cloud Office.
Yes. Available queues can be matched to different Easy On Hold content streams, allowing departments, locations or customer groups to receive audio designed for their caller experience.
Not through the same RingEX app workflow. Avaya Communication Manager and Avaya Aura are separate platforms that may use direct streaming, uploaded files or an external business audio player depending on the deployment.
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