The easiest way to change Waiting Queue Music and Hold Music in RingCentral RingCX is with the Easy On Hold app. Instead of manually creating, formatting, and uploading audio files, the app connects to your RingCX account and refreshes queue audio automatically according to your content schedule.
Easy On Hold also offers a separate app for RingEX. Learn how the Easy On Hold® RingEX App automates hold music and queue messaging for RingCentral.
Go to RingEX AppOnce configured, the Easy On Hold RingCX App evaluates eligible content, builds a randomized RingCX-compatible file up to 10 minutes long, and refreshes each associated queue automatically.
Here is a new and easier approach to RingCentral RingCX queue audio. Many businesses rely on default music or static on-hold files. Over time, that approach can create caller irritation through repetition and allow time-sensitive messages to become outdated.
The EOH RingCX App reviews the schedules attached to your messages and music, combines currently eligible content in randomized order, formats the result for RingCX, and securely uploads it to the associated queues. Updates can run hourly or as seldom as once per day.
What does this do for your callers? This innovative solution creates a customer experience that feels intentional, current, and engaging without requiring extra effort from your team.
Queue Variation Logic can also change the order of topics or songs between Waiting Queue and Hold Queue, creating additional variety for callers during the same interaction.
| Feature | Manual | EOH App |
|---|---|---|
| Change hold music | Manual upload | Automated |
| Update queue messages | Manual steps | Scheduled |
| Keep content fresh | Easy to forget | Automatic refresh |
| Manage multiple queues | More work | Playlist-to-queue matching |
| Time-based scheduling | Not practical | Built in |
The Easy On Hold® RingCX App automates waiting queue music and hold music across your call queues. Here are answers to common questions about how it works.
The Easy On Hold RingCX App automatically builds, formats, uploads, and refreshes Waiting Queue Music and Hold Music in RingCentral RingCX. It supports scheduled content, randomized message rotation, and different playlists for different queues without requiring manual audio uploads.
Yes. Easy On Hold offers a separate RingEX App that provides the same type of automated music and message management for RingCentral RingEX.
No. After an administrator authorizes the integration and associates RingCX queues with Easy On Hold playlists, the app updates the audio for the selected queues automatically.
The app compiles currently eligible messages and music into RingCX-compatible audio, then securely uploads and assigns the content to the selected queues. Queue Variation Logic can change the order of topics or songs between Waiting Queue and Hold Queue.
The app creates a combined audio file up to 10 minutes long. If more than 10 minutes of content is eligible, it selects enough complete files to come as close as possible to the limit without cutting a message or music file.
Yes. The app pulls in your RingCX queues and lets you associate each queue with an Easy On Hold® playlist. You can use different playlists for different queues or assign one playlist to multiple queues.
No. While Easy On Hold® offers live streaming solutions, the RingCX integration uses secure file upload automation. Audio files are updated dynamically, but are not delivered as a continuous stream.
The scheduling logic is similar, but the delivery method is different. Instead of streaming continuously, the RingCX App compiles and uploads refreshed audio files at configured intervals to meet RingCX requirements.
The refresh cadence is configurable from hourly to once per day. At each refresh, the app reevaluates schedules, builds a new randomized audio file, formats it for RingCX, and uploads it to the associated queues.
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