Easy On Hold® for Webex Calling
Connect once. Automate music, messages, and scheduling for Webex Calling.™
Music on Hold for Webex Calling Is Easier Than Ever
Many Webex Calling customers rely on default music on hold or static audio files. It’s fast, simple, and functional. But over time, that approach can create unintended issues.
Generic music and repetitive hold messaging can feel impersonal, outdated, or disconnected from your brand. As customer expectations rise, callers notice.
Now imagine an experience that feels intentional, current, and engaging without requiring extra effort from your team. The Easy On Hold® Webex Calling App transforms your caller experience by delivering timely, relevant messages and music that update automatically.
- Automatically loads and updates audio files in Webex
- Schedules messages to play by time, date, or day of week
- Ensures callers always hear current, relevant content
- Reduces repetition with dynamic message rotation
The Easy On Hold® Webex Calling App: connect once, then manage music, messages, and schedules from one portal. Hover to enlarge on desktop, or click or tap the screenshot.
How to Connect Easy On Hold® to Webex Calling
The Easy On Hold® Webex Calling App creates a fully automated system for managing your hold music and messaging. Instead of manually uploading and replacing files, everything is controlled in a simple online portal. The steps below follow the published Webex App Hub listing.
Open an Easy On Hold® account
Request a demo or start a free trial. The Easy On Hold® team creates your account so licensed music, messages, and schedules live in one portal.
Connect your Cisco Webex organization
Log in and go to Settings → Integrations to connect your Cisco Webex organization. The Easy On Hold® Webex App Integration is listed on the Webex App Hub.
Authorize the integration in Control Hub
Within Webex Control Hub, authorize the Easy On Hold® integration. You need an active Easy On Hold® subscription and a paid Cisco Webex license.
Schedule Queue Music and Hold Music
Set schedules in your Easy On Hold® portal. The app automatically randomizes and periodically loads on-hold audio files, with different Waiting Queue and Hold content. Files are prepared and formatted for Webex for you, so callers hear current, relevant programming without a manual file swap.
After the app is connected, marketing and operations teams keep promotions, hours, and announcements current from the portal. Webex Calling plays the audio the app loads. No one has to rebuild and replace static files every time the message changes.
What Can the EOH Webex Calling App Do?
The Easy On Hold® Webex Calling App creates a fully automated system for managing your hold music and messaging. Instead of manually uploading and replacing files, everything is controlled in a simple online portal.
- Automatically loads and updates audio files in Webex
- Schedules messages to play by time, date, or day of week
- Ensures callers always hear current, relevant content
- Reduces repetition with dynamic message rotation
- Prepares and formats files automatically for Webex
- Customizes audio for different queues or departments
- Enables fast deployment of new or urgent messages
- Eliminates manual audio management entirely
In the Webex Calling App Guide you will learn how Easy On Hold® automates scheduling, variety, and audio management for Queue Music and Hold Music in Cisco Webex Calling.
Download the EOH Webex Calling App Guide for scheduling, variety, and audio management in Cisco Webex Calling.
Questions and Answers About Music on Hold for Webex Calling
The Easy On Hold® Webex Calling App helps automate music on hold, hold messaging, scheduling, and audio updates. Here are answers to common questions about how it works.
The app automates music on hold and hold messaging for Webex Calling. It can schedule audio, rotate messages, update content automatically, and reduce the need to manually upload and manage audio files.
Yes. The Easy On Hold® Webex Calling App can schedule audio by time of day, day of week, date range, or special event so callers hear timely and relevant content.
Yes. Audio can be customized for different queues, departments, or caller paths so each group can have messaging that fits its audience and purpose.
No. One of the main benefits of the system is that it prepares and formats audio for Webex automatically, helping reduce manual work and technical friction.
Yes. The platform makes it much easier to deploy updated audio quickly, whether you need to share urgent information, seasonal promotions, temporary hours, or service announcements.
Default music and static files may work, but they can become repetitive, outdated, or disconnected from your brand. Automated music on hold and messaging help keep the caller experience more current, intentional, and engaging.
Yes. You can request more information and start a free trial to see how the Webex Calling App fits your environment and caller experience goals.
Yes. Hover over the screenshot on a desktop, or click or tap it to open a larger view. Use the close button or Escape key to return to the page.
Try the Easy On Hold® Webex Calling App.
Start a free trial and see how automated music, messages, and scheduling change the caller experience in Webex Calling.
Get Info & Request a Demo
Tell us a little about your business and we’ll show you how Easy On Hold can improve your callers’ experience.